Popeyes Chicken & Biscuits

I like their beans! Nice flavor and fun for a fast food place.

I’m so torn about this review. The food is always delicious but it takes forever to fill a simple order. I went through the drive thru today and ordered 2 meals. The woman at the window told me that my chicken tenders would be 2 or 3 minutes and asked me to park, and they would bring my food out to my car. I parked and waited, and waited, and waited… 18 minutes later, she brought my food out! How does 2 to 3 minutes turn into 18 minutes? It’s really unacceptable for a drive thru to take that long, considering it’s considered «fast food».

Not sure about a lot of the other reviews of this spot… I had a great experience here!
The pregnant wife (If you are reading this, and don’t know, my wife and I are expecting another kid in July… let’s just make this shit « Unilocal Official!» right now ;-) Anyways…) was craving some Popeyes. When a pregnant woman craves something, you get off your ass and go get her what she needs. I love Popeyes myself, so I didn’t complain at all about coming down here to pick it up. It’s actually not too far from our place in Surprise.
This Popeyes is rather small and its attached to a gas station. As soon as I walked in, I was greeted by 3 different people! It wasn’t one of those, «Welcome to Popeyes» generic greetings either. It was strong eye contact, and a welcoming vibe into their shop! It was much appreciated. For food, I had a coupon for a free 2 piece meal with purchase of a 3 piece meal. My wife always gets their spicy strips so I ordered a 5 piece for her. All together we got 2 breasts, 3 wings, 5 strips, 3 mashed potatoes, 3 biscuits and a drink for around $ 15.00. It was a ton of food!
The food was good as usual. Popeyes makes the best fried chicken (of all the fast food chicken places) and their sides and biscuits are always great, too! I’m sure we will be back sooner than later.

Absolutely zero customer service. I was ignored for 5 minutes. I was finally acknowledged by the guy working in the drive through. The Asian guy working the counter just pretend that I want there. He glanced at me but pretend that I wasn’t there. After 5 more minutes the Asian guy came over with a smirk, giggled and said welcome to Popeys how may I help you. I tell him I wasn’t the 2 piece white combo. He says do you want it to be a combo? Because it is only chicken and a biscuit. Do want to make it a combo with a side and a drink. I replied yes I wasn’t a combo. He said yeah, yeah. Then he started pushing buttons on the register, never asked me what side I wanted, so I ask him if I can have rec brands and rice as my side. He replied again with yeah yeah. I cancelled my order and left.
To the owner of this Popeys, you should get active ibn your businesses and correct the problems, if not I hope you go out of business.

Absolutely the worse food ever. Lobby was dirty and the coleslaw was warm. I tried one bite of the chicken and one spoonful of the slaw and tossed it all out.

Stop at Popeyes on Dysart in Glendale. I have eaten here several times. It’s usually good but not as good as the Popeye on thunderbird/​83^rd ave. Now back to Popeyes on dysart. It starts with walking in and restaurant is warmer inside than outside in july. Ordering process goes well. On to the bad part. We get our cups head over to drink machine and no ice in machine and no tea in the container. We go back to counter to get sweet tea and when we got the tea it was bitter and not very sweet. My wife and I really like there tea except this time. Now onto the food. I ordered the popcorn shrimp and they where over cooked to the point where the breading was a dark brown. The shrimp inside was like rubber. The biscuits where very dry and did not taste good. Will not be going back to this Popeyes.

I love Popeyes since I was in California. This was the worst drive thru experience. Very unprofessional when taken order. Customers services is the most important thing in any business. I guess they don’t take it seriously. Train ur staffs well before letting them run the store. If the owner or manager is reading this. Please take this into consideration.

Always liked Popeyes Chicken and stopped by this location last week to get some chicken to go. It was a complicated order and I was sure they were going to mess it up but when we got it home and looked everything was perfect.
The young Hispanic gal running the register and preparing orders needs a raise.

I’ve been here about 4 times and each time I’ve had to pull over to wait but have placed large orders. Last night we went to grab dinner for my daughter’s family and my husband, daughter and myself. We ordered the 16 piece meal and the young employee at the window was very friendly! We only waited about 4 minutes in the parking stall before he RAN out with our bag. I asked about honey and he said he would go and grab some but my daughter said she had some at home. He was probably in high school but super nice & friendly. By the time we got back to my daughter’s house, about 12 minutes away, the chicken and biscuits were still very hot and I could tell that the chicken had been freshly made. Everything was great! Fed 7 people for about $ 34.

Sad experience. Went to the drive in at 10pm and was told they could not fill an order of their 10 for $ 10.99. They only had 3 pieces of chicken. That’s not enough to feed both people in the car so we just left. The employee made it pretty clear he wouldn’t make more.

I waited 20 minutes for something simple. I thought I learned my lesson the last time I came here. It is connected to a glass station but when you go inside it kind of gives off a unclean feeling.
Its your average fast-​food place. Slow service, young high school students… the food could be better but it takes training I guess.

Horrible! Food smells rotten and they take forever in the drive through. All in all this place is very dirty and sucks. When I was there one of the Popeyes employees and one of the shell employees (this place is consolidated with the shell) we’re talking about screwing (lesbians) and trust me, these aren’t the type of lesbians you want to see. Lol never going back!

Not sure how this place is getting good reviews, unless they are employees or we just hit it on a bad day.
The staff is not friendly at all and when we got our three meals home, they had absolutely no dipping sauces that we had asked for, no condiments or anything.
The coleslaw was warm and disgusting, so we couldn’t eat it and my catfish was so rubbery and undercooked it was like chewing gum. I couldn’t eat it. Had to throw entire dinner away, except for the biscuit.
The only reason I’m giving it two stars is the chicken strips that my kids got looked halfway decent.

Only Place you can still get the Fried apple pie. Service is good never had any problems.

Love this chicken! Tried their new Surf and Turf and found the shrimp to be smaller than they look on TV and too much breading. But, did I say I love this chicken? However, the counter staff could use some refresher courses on customer service.

Let me make this clear to everyone!!! People at fast foods are there for a reason! Most of them are going to school, or just there for the summer! i am not talking bad about them! Most of them, this is their first jobs! So the service at most fast food joints are not going to be great. With that said, this location does have some issues. But that is expected. Popeyes Chicken is my favorite fast food chicken only behind Pioneer’s!!! I love their spicy chicken, mashed potato’s and gravy, and red beans w/​rice. I like that their menu has a lot of different items! This location is the closest to my home. So when I am in the area, watch out! I’ll be there!

I think perhaps fast food chicken places hire the most stupid of all employees available to the fast food industry.
We have stopped here a few times to pick up food and eat it at home. Not once have we gotten what we ordered. Ok I am sure now you are thinking I must be the most stupid of customer for not checking before I leave. Well yeah I agree with you. But this last time we ordered 12 pieces, I did look in the bag to see that all that we ordered was there. I did not take the chicken out to count it, we got eight pieces. Gus called to complain and all they said was, what am I supposed to do about it? So I will answer that question now, Nothing do nothing and I will wise up and just bypass your store from now on.