Saddle Ranch Chop House

I don’t understand why anyone in their right mind would come here and expect a good steak or rack of ribs.
The Saddle Ranch is an apps and drinks spot to start or end your night.
Get drunk enough and you might find the balls to want to ride the mechanical bull.
I’ll admit that the service was crappy but they made up for it by giving my table complimentary dessert, which isn’t too bad if you’ve been drinking since 4 PM.
I had the appetizer sampler platter and the mac and cheese.
App Samp Platter: The highlights here are the sweet potato fries and the sliders. It is a good thing to order if you have no ribs standards as they give you ¼th a rack, if you think they’re good well then go ahead.
Mac and Cheese: Really weak. Nothing special, they’re making mark up profit off this and they ain’t afraid to show it, it’s sucky and they know it.
The drink options are basic.
I would not be going to the Saddle Ranch on Sunset but in Glendale there’s a 25% chance you’ll end up here. IF you do, stick to apps, you won’t feel so gipped afterwards.

Everytime I visit saddle ranch at westgate, We go to Byron the bartender. He is the most personable bartender I’ve ever met. He suggests the right drinks when I don’t know what I want and he knows how to make my friends and I laugh. Keep him for ever! He is the only reason to keep visiting.

Big disappointment. I had high hopes for a lovely meal from looking at other patrons plates as we walked by their tables to be seated. Our server was great and there were numerous other staff that topped our drinks off and checked on us. The food on the other hand was atrocious. 2 of us ordered French dips that were so incredibly salty we couldn’t even use the au jus. Which it desperately needed considering the meat was as dry as sliced cardboard. One of the people in our party ordered a ham and cheese omelette. Should be difficult to screw that up right… he was brought one that had bacon, tomatoes, and onions. The ONLY food that was good was the complimentary cornbread and biscuits with cinnamon butter. There are a lot of restaurants in Westgate. Do yourself a favor and pass this one by.

Worst. Food. Ever. Did they get a new chef? Because it was AWFUL. Before it was average at best but edible. Now it’s absolutely terrible. They must have brought a new Chef on. Wow. Not a good move. I had the worst burnt burger and service was ok but the food was awful. Something has changed in the kitchen and not for the better.

Let me start by saying that I’m glad these reviews before mine didn’t stop me from meeting a friend at this location. My experience was great from the moment I arrived, we were promptly greeted and seated. Paula, our waitress was very friendly and prompt. Our orders came out in a timely manner. My friend had the salmon which she said was delicious (it looked yummy!) In ordered the classic turkey burger with sweet potato fries. It was amazing with the marshmallow sauce. Only critique is that my bun was way smaller than the turkey patty, so it got messy haha. Maybe management has been reading these reviews and making changes… or people just love to be negative. My experience was great. I will certainly return, maybe for happy hour next time.

Horrible food!!! I hate to give bad reviews butter I have to be honest-Don’t waste your time or your money! The manager did try to make it up with a cotton candy tower but we wanted a great steak and burger-that’s just not going to happen here!

Would write a pretty lengthy review describing my terrible service, disgusting food, and overall shitty experience but this place is not worth my time.
Guess this explains why every other restaurant in the area had a over a 45 minute wait and this place sat me right away.

I tried this place along time ago, way before Unilocal.It doesn’t look like customer service wise anything is changed.
When you come out of the arena there’s a bunch of girls rolling around with a bucket giving away free bull ride passes to sucker you in. We walked in and the place was about ⁵⁰⁄₅₀ empty/​full. So of course we tried to sit where the bull was because we were dumb enough to pick up 2 bull riding «free» tickets. Guess what, you can’t sit there because those spots are reserved even though nobody has it reserved for the night. Ok, well let’s just grab a normal table then. Nope, we have to put our name on the list and wait for one of the empty tables to come up. We sit down and wait for about 15 minutes looking at empty tables and we come to the realization that this place sucks so we get up and we walk out. Guess what, we never got buzzed for a seat. We did get informed that we are on the waiting list but that’s it. Way to go restaurant! Guess I should’ve read all the poor reviews before I bothered wasting my time.

Let’s assess this place in a REAL way. It is to be expected when there is a hockey game, football game for this place to be BUSY and sometimes a crazy wait to get in here. This place does have a quick turn over, that is why sometimes people complain about the empty tables. It takes a while to get them clean (I have seen the bus boys busting their buts to do so).
The food is a bit over priced, but when you are willing to go out and quite a bit of food, be prepared. The drinks are overpriced, no doubt about it… but it’s the experience you are paying for, the bull, the environment and the people.
This place is just fine, it doesn’t really excel too much but it satisfies the need we have: Food, fun and booze ha!

¾/​2016 I was taking my wife and her friend for a good time at SADDLE RANCH. We walked up to the young bouncer and he asked for our ids. He then asked my wife if she was okay? She replied yes and the bouncer said: I’m sorry I can’t let you in because your intoxicated. ??? I asked for the manager. The manager says well I stand by my bouncer. He says she’s drunk then she’s drunk. SHE DOESN’T EVEN DRINK!!! IF YOUR reading this and your a young BLACK WOMEN please reply to this message because they do this to young black women often. This isn’t the first time they did this to a young Black Women. If this happened to you also please contact me. We will pursue legal matter A.S.A.P…I’M SO MAD I HAVE TO GIVE THEM 1 STAR. THIS PLACE IS SAD IT’S 2016 #STILLDISCRIMINATING
#SMHSADDLERANCH

Wow! After waiting an hour for 3 hamburgers, what we got was absolutely horrible. I ordered a well done burger which came out half raw, my dad ordered a well done burger and his was even worse. My mom ordered a turkey burger and got a veggie burger, with a side of cold vegetables. the broccoli was all stalks and no heads. my side came out on my dad’s plate and his on mine. While the waitress was very pleasant, whoever is in the kitchen, clearly doesn’t care about what they are serving. There’s no question, we will never eat here again.

An absolutely abomination and an insult to anyone who has ever patronized a restaurant on this planet. After waiting a fair amount of time for a table, we ordered drinks and food from what I would consider an extremely limited menu.
We allotted ourselves 90 minutes to eat and then walk 20 feet over to the hockey game, which anyone will tell you is probably more than enough time. Apparently, it is not enough time at this restaurant. After our drinks came, we didn’t get a visit from the server, ever. But we watched as entire tables were sat and fed while we waited. I pulled the server over and requested an update, and she told us the food was almost ready. 15 more minutes, and we stood up and left. We had sat there 55 minutes with no food. And we ordered basic, what I would consider quick, fried bar food. We almost missed face off at the hockey game because this place sucked so much.
The server chased after me and said not to worry and that they would take care of the drinks. Um, yes you will. Idiot.

Second visit and boy it’s like night and day. Our first visit was a Sunday night. place was night busy, server was very attentive. We even got a free side of jalapeño mac and cheese which was delicious. I ordered fried chicken breast which turned out to be mostly breading on a very thin piece of chicken. The breading fell off all of it as I tried to cut it.
We visited for the second time on a Friday night. I made reservations through OpenTable and commented that we wanted a booth. When we arrived there was no wait. but there also wasn’t a booth to be had. Our waitress spent 90% of her time in the kitchen. We spent alot of time waiting on her. waiting on drinks, etc. When we could catch her to remind her about a glass of water or a bottle of ketchup she’d go do 2 or 3 other things before making a trip for what we’d asked for. One drink sat at the bar while we watched her at the table right next to it. When she walked the other way, I went to the bar and retrieved it.
The nachos were sparse for almost $ 15 ($ 12 plus $ 3 for chicken on them). Our food came out one meal at a time and the last of the 4 orders (a burger) took forever and was done without the thousand island dressing on it that had been requested.
I have also found some inconsistencies in things. Our first time there, we brought home an order of jalapeño mac and cheese to go. It came in a large box. Tonight we ordered the same thing, the same price and what we got was in a considerably smaller box and a lot smaller portion.
We waited so long so many times for the waitress on the second visit that I want to the counter to order our 3 to-​go orders. The waitress must have seen me because all the sudden she appeared right next to the person I was talking to. I’m sure she assumed I was complaining about her.
There are so many options for food in Westgate that Saddle Ranch needs to step up their game and be more consistent. I’ll be heading back to Whiskey Rose next time I am in the neighborhood.

I personally only come here for the nachos, so I can’t judge anything else other than that.
The nachos is a HUGE plate and can definitely feed 2 – 3 people all while enjoying the nice sports bar atmosphere. I usually get the steak and BBQ chicken on it and it is FABULOUS!
The nachos are crisp and the cheese is too die for. The servers can be late with drinks at times, but they’re overall friendly and worth the 30 minute drive.
So if you’ve never been here before, trust me; get the nachos.

My husband and I came to eat here after watching a hockey game. After waiting around for both the server and manager to find me a gluten free menu, I just went ahead and ordered from the regular menu.
I ordered the BBQ chicken sandwich with no bun and asked for it to be lettuce wrapped.
When my food arrives, I had a tray of sweet potato fries and a piece of burnt chicken breast with melted cheese. No lettuce, tomato or onions.
I complained to the food runner and he came back with a small amount of the above vegetables mentioned. When my server came by he told me he would be right back and came out with large pieces of lettuce, sliced tomato and onions and a pickle wedge and apologized. He also told me not to use the side of bbq sauce the kitchen had put on the plate as that had gluten in it.
I was thankful for the service of my server but I am extremely disappointed that any restaurant kitchen would send out food in this way to a customer.

We were seated at a dirty table, and then waited 15 minutes to put in our drink order. The waitress was more interested in talking with her friends that were dining in the establishment than taking our order. We both ordered the prime rib, and it took forever to come out. The meat was bland, unseasoned and tasted like it had been boiled. It then took our waitress an additional 30 minutes to give us our check and an additional 15 minutes to run our card. This place may be great for drinking and 20-​somethings on a Friday night, but the service blows and the food is disgusting.

If I could give negative stars, I would give this place a negative 5 stars! This place is HORRIBLE! Service was the WORST I’ve had ANYWHERE! We had about a 35 minute wait, which we expected since we were there for the Blackhawks/​Coyotes game. We were finally sat about 5:30pm. It took until 5:45 before someone came to take our drink order. By then, we already knew what we wanted for dinner. So we placed our order. I ordered an appetizer of chicken tenders and a side of sweet potato fries. My husband got the steak sandwich with regular fries. Our server brought our drinks about 5 minutes later, and that was the last time we saw her.
That is, until I went to the front and asked for the manager 30 minutes later. The manager didn’t come, but our server came over and we asked her where our food was and that we wanted refills of our drinks. She brought our drinks, but didn’t bring our food. Another 15 minutes went by, still no manager and still no food. So my husband got pissed and said we would just get food at the game. Our server was walking by, so he walked into her path and told her we were leaving because we still didn’t have our food, but we would pay for our drinks. She told him not to worry about it. I went looking for a manager because 45 minutes was a ridiculous amount of time to wait for food, no matter how busy the place was.
I finally flagged down the girl at the front and she found a manager for me. The manager came over, we told him the issues and he said he would get our food right out. As he said that, our food came out. It was 6:30 by this time. He took our bill from the table and said, «let me see what I can do.» and walked away. 5 minutes later as we were scarfing down our food, he came back and said, «I took care of the sweet potato fries and gave you 20% off the rest of the food.» WTF?! Seriously??? 20% isn’t crap! Giving us a 20% discount is like giving us the middle finger. The manager should have just taken care of the entire bill.
Never ever EVER going to that place again! Will go back to the Whisky Rose again!

It is a shame I can’t give this place zero stars. They advertise to come celebrate Christmas with them and we did due to a change in family plans. Well celebrating with them means a limited menu as they consider Christmas an «event». Oh and. They were out of nearly everything. Now let’s talk about their Mac n cheese…
They used to have what I considered the best Mac n cheese ever, it was their truffle Mac n cheese, served in a large skillet oozing with creamy cheesy goodness. They changed the menu so now it is in a tiny skillet. I still hoped for the best and gave it a taste. Well it is now spicy. Mind you I ordered the truffle one, not the jalapeño one. So we complained and were told that IS the truffle one. They use a «queso» cheese in all of their Mac n cheeses now. Translation? Less costly. I couldn’t taste the truffle in it and other that some small chopped pieces that could have been regular mushrooms, there was no real evidence it was there.
Drinks. They used to have a pretty amazing Moscow mule. That’s gone. They don’t even carry ginger beer anymore to make it. Don’t they know what the drink trends are right now?
Service. I’ll give the guy behind the bar a break in not serving is for the first 5ish or so minutes we sat there, he was new and in training. Our order was wrong numerous times. Even our bill came with someone else’s food listed on it.
I’m heartbroken at how far down this place has plummeted to. It used to be pretty good service, great food and drinks. We will be spending our money elsewhere.

It is hard to be two different things. Is this an Expensive Steakhouses or a Bennigan’s?
Even though the food is really good this place is not nice enough to justify the upscale prices. It has a fun atmosphere, but $ 15 margaritas should not be served in a plastic carafe.
I am sure the cost of that location is astronomical, but I doubt straddling the line between two identities is the way to go.

The highlight of this place is literally the mechanical bull right next to the entrance. It’s only $ 3 to get a ride on the bull. The guy who was operating the bull was very nice & friendly — he was enthusiastic about explaining the instructions. If you have never ridden a mechanical bull before, they will go a little easier on you — slow & steady. However, they can easily turn it up a notch with the bull making sharp turns and quickly thrusting forwards/​backwards to knock you out. Overall, a very entertaining night watching other people give it a try.
I would have given this place 3 stars for a nice location at Westgate and the good ambiance. The server promptly took our orders and delivered our drinks. We later asked our server at the counter to give us the bill. We waited and waited for almost 30 minutes — still no bill. She was doing a million other things, and I don’t know if she forgot or thought we were unimportant. When we had to remind her a second time, it only took her 1 minute to get the bill to us. She failed to give us our bill in a timely manner, and wasted 30 minutes of my life. 2 stars for bad service.