The CORE Institute- Glendale

HORRIBLE!
Incompetence at it’s finest. Don’t risk your time and risk your health here.
My wife went in and the DR. who determined she had a torn meniscus. They couldn’t get the surgery scheduled for 3 weeks! Her injury became considerably worse over this period of time.
We arrived at the surgery appointment after a 1 hr drive to find out it was CANCELED. This is after we received calls CONFIRMING the appointment.
Then they rescheduled it for the next week at a different location. We are now on week 4 waiting for a surgery that should have been taken care of in 3 – 5 days!
Now we receive a call Friday evening that the new appointment for Monday morning was CANCELED! — and no follow up appointment… just wait until Monday so they can start the process over again.
They are blaming this on our insurance United Healthcare Compass Plus… That the surgery center would not accept the insurance…
To me this is not to blame on UHC. IF YOUR SCHEDULING A SURGERY VERIFY THE CENTER WILL ACCEPT THE INSURANCE!!! before!!! SCHEDULING THE APPOINTMENT???
Waiting until the day before the surgery to figure this out is SIMPLY an error on Core Institute staff, policies and procedures. The are several surgery centers that accept the insurance all over the valley… I had to look them up myself which is what they should have been doing.
After a month, my wife can NO LONGER WALK!!! while we have been pushed off and delayed by this organization.
The «Director» called us Friday night and told us we were canceled again and promised a call back Saturday. Which did not happen. Calls go to their Answering Service who refuse to get you in touch with anyone and can only take a message to give to them Monday Morning! Thanks but I will just be calling them myself.
STAY AWAY– FAR FAR AWAY!

The reason I gave this location 1 star is because the couple of times that I have had to go to this office have been horrible experiences. The staff is rude and give off the vibe that they are being forced to do their job. Also, 1 hour and 10 minutes waiting for the doctor is way to long. No other medical place takes this long and not give a crap. I don’t want to give names due to privacy but my particular neurologist doesn’t really do anything. He visits with me for about 10 minutes which goes by as an interview followed by a goodbye and a prescription. If I arrive on time its only fair that I shouldn’t need to wait more than an hour to see the doctor. Unfortunately, I have no other places I can go to since the tests I need are only done by this institute on the west side. If you can avoid this location do it and find an alternative. They are worse than average and seem to enjoy over booking more than they can handle.