The Falls at Montrose

Used to be great until the place was sold to a new property management company. I have yet to receive my security deposit and I moved out in February.

I just posted on their Falls at Montrose page. It’s the same place. Same place.
I’ve lived here for a year now and will attempt to incorporate my full experience with this place as un-​biased and as thorough as I can possibly be.
Pros
1. Beautiful Apartment Interior: The apartment interior is really lovely. the color scheme, the granite top kitchen and its appliances, the light fixtures, the bathroom design. It all forms this really lovely setting to live in. I happen to live in a 2 bedroom 1.5 bathroom and everything about my apartment is pleasant to the eye and senses.
2. The apartment exterior: This apartment has gorgeous landscaping filled with large complex, water fountains designed to look like waterfalls and a creek. All my friends and relatives love the exterior, including my patio view, which although does not have the LA skyline (a good half of the apartments do), has a forest-​y sort of view which I LOVE.
3. Location, Location, Location:
a. Not only is the apartment building nestled at the top of a quaint little hill with other nice apartment buildings, weeping willows and what not, it is literally, like, 200 feet from a well-​maintained park you come to believe is almost your large private back-​yard. lol.
b. You walk down your little hill, cross the main street and you are in downtown Montrose, which, for those who haven’t been there, is the cutest, little thing. It’s full of trendy restaurants like The Ocean View and The Black Cow Café, It has a Trader Joe’s, optometries, two pet clinics, book stores, cross-​fitness gyms, spinning gyms, like, a thousand dance studios, frozen yogurt, sushi restaurants and much more. All it is missing is a Whole Foods, but who needs Whole Foods when there is a Farmer’s Market there EVERY freakin Sunday.
d. You are 5 minutes away from downtown La Canada, which has EVERYTHING else you could possibly need, including a Sprouts, which was a big thumbs up for me.
4. The onsite management: Shauna and her team are FANTASTIC. Extremely friendly and helpful. I KNOW that if I call them, I have someone fixing my issue within the day, if not within the hour. This place was recently bought by a new company and so far so AWESOME.
5. You can have your pet (s)! The building provides little pet waste areas which also provides little waste baggies for those caught off guard by their pet. The landscaping also provides for designated areas for the pets do their thing and for a lot of fun discovery.
6. Friendly neighbors, at least for me. The neighbors are friendly. Dog people tend to be, right? The neighboring dogs are friendly for the most part too, except for this demon black and white border collie living on the side in front of the office: the bane of all the other friendly dogs’ existence.
7. It ALWAYS sounds like it’s raining. seriously. because of the fountains. It’s awesome. The serene sounds of the complex fountains (waterfalls and stuff) drown out any outside voice from 6:00 am to 12:00 am. I found myself pleasantly thinking it was actually raining the first few days I moved in.
8. heated pool and a small gym. always a plus.
9. no crazy party people partying at unreasonable hours.
10. next to the 210 and 2.
11. 10 minutes away by freeway from old town Pasadena
12. 10 minutes away by street from everything Glendale has to offer, including 10 min away from Wholefoods, its community college and law school.
Cons.
1. This was big for me, personally. The air conditioners. The apartments are well ventilated as they are at the top of the hill and have plenty of windows. HOWEVER, each apartment, to my knowledge has only one AC unit, AND it doesn’t work very well. I live on the third level and this was a GIGANTIC problem. The heat from the bottom two levels rises and at the same time, the heat from the roof from the very well-​known So-​Cal sun comes down into the apartment. It is terrible. Especially because the only AC unit literally cools the air up to 5 feet in front of it. My poor puppy lived in front of the AC the entire summer and if I could, I would have too. My husband had about 4 nose bleeds from the heat. Imagine not being able to escape the So-​Cal hot summer in your own house?! I heard they may be fixing the problem and they’ve been coming into the apartment bedrooms to install special electricity sockets for ACs, I’m looking forward to that GREATLY.
I love this place. I really do.

Love living here :). I have lived here for over 4 years and my kids love it! I especially love the views and how quiet and incredibly relaxing the waterfalls and meandering pools around the property are. We don’t want to move. Love my view, granite countertops, chrome appliances, new cabinet doors, faux wood floors, awesome pool & deck, gas bbq & pergola, no smoking, free wi-​fi in public areas and gym. Pets allowed. Good neighbors. The new landscaping looks amazing. Can’t wait to see the rest of the renovations!
Service by the management is top notch, very personable and professional. Super attentive and they go way above and beyond on a consistent basis. Very impressive. For example, a fellow resident was in the office and was mentioning all the problems his dishwasher was having recently and they listened attentively and replaced his appliance with a new AND upgraded dishwasher. He was super stoked! That is just one of the many ways they take care of us. They recently paid for my carpets to be cleaned when I renewed my lease. Shawna (Manager) is incredibly amazing, warm and expert at her job. Love her. She is just FANTABULOUS! Anthony (Maintenance Supervisor) is also an expert. What can I say about Anthony? «Who doesn’t love Anthony?» When he does a repair it’s a done deal. Natalie rounds out the team and has been a great new addition.
It’s just been an all around great experience here.

I love living here. I have been a resident here for over 3 years and never had any issues and management always responded promptly with any maintenance issues. This complex is well kept and great for any one who has pets. The right here is very reasonable and thus why I have stayed. Shawna is the manager and always attentive to tenant needs. I would definitely recommend anyone who wants to live here.

I’ve lived here for almost a year now and have loved every moment. It’s location is spectacular not to mention all the wonderful food around. It’s very quiet, they allow pets, have updated appliances, and very helpful staff. They were able to clean my carpets when I renewed my lease and also helped me hang things on the walls.(I did not trust myself). No quarters needed for the washer and dryer!!! You pay with your debit card. It’s awesome.

I’m currently living in this apartment. It is the most quiet, clean and beautiful apartment that you could ask for in Montrose and Honolulu area and I love it.

Horrible customer Service. The Regional Manager treats tenants like we owe her something; apparently she forgets that the tenants are the ones paying between 1300 – 1800 dollars a month for rent. Never in my life have I been treated so horribly.
I can’t wait for my lease to be up, and get the heck out of this place.
Don’t move here, it’s not worth it-​we don’t even have washer/​dryer in the unit!