The Pet Salon

I came here with my 3 pets for the first time. Everyone seemed nice and place seemed clean. After I got home I saw a big bruise on my pit’s right eye. I’ve taken all my pets to groomers and never have I seen anything like this. My dogs are not vicious or mean but just like any pet they are afraid of certain things. I called the place the next day for an explanation and the replied «he was fine when he left here». Having to handle 3 dogs at the same time I didn’t get a chance to check right away. Bruises take time to show up. Anyway I always give a place at least one chance and unfortunately I am saddened by what happen with him. This is my first and last time I will ever go there. If you love your pets don’t go here. My pets are my kids and want the best for them.

If you love your pet, do not go here!
Took my dog here for a routine grooming, my dog came home and went right to sleep. A few hours later when she got up and started walking around the house, there was blood EVERYWHERE. I looked at her closer and she was missing a nail from her paw! Went back to the pet salon and everyone played dumb as if they didn’t know what happened. They finally admitted to cutting a nail too short and hitting the vein but they «didn’t know» what happened to the nail. Owner was EXTREMELY unprofessional. I had a right to flip out because my dog went in there with all her nails and came out missing one, but the owner cursed at me! We rushed my dog to the vet because she was bleeding uncontrollably from her finger. Brought the vet bill to the pet salon and after a week they decided they would pay. They also refunded the price of the grooming visit. They acted at first like it wasn’t their fault, but if it truly wasn’t their fault, how come they refunded the visit and paid the vet bill?
I let them know that my dog cannot speak to me and it would have been nice if they would have let us know what happened when we went to go pick her up. I don’t care what anyone says, this place is unprofessional. Every time my dog passes by it, she RUNS. I thought that was just because she didn’t like getting groomed, but it’s probably because they treat the animals like crap!
I made sure to tell several people about this experience and a number of them told me they couldn’t believe I even went here to begin with because it is a terrible place.
Moral of the story is: Wherever you take them, make sure you stay and watch your pet get groomed! Some people only pretend to care about them!

I have been taking my mixed Maltese/​Terrier for over 2years they are absolutely the best. I live in Bushwick and travel all the ways to Glendale by cab when my son can not drop Teddy groom by Kelly Lynn. Teddy comes out of there absolutely well groomed, cleaned… spanking new and very jolly and the people here at The Pet Salon treat me with respect as well as Teddy. If they were to close-​down Pet Salon I don’t know where to take our Teddy. They give us advice as to which shampoo is fantastic for Teddy and how to keep Teddy well brushed. We are so happy with their services especially how they treat our Teddy. Inclusively today a woman that bumped into me this morning asked where I have my dog groomed. I referred her to The Pet Salon. The woman doesn’t speak a spick of English but I know she will be well received. Poor dog has knots I called Pet Salon and they gave me a date and to open time for availability. Pet Salon are just the best. Wishing this entire company continue success for The Pet Salon. Thank you… Jose & Carmen Valentin

Everytime our Ballak (named after german soccer great) goes here it’s a wonderful experience. He always looks well groomed smells soooo clean gets mani pedi ears cleaned n etc… never a cut or a shakin dog but always happier when after his visit… Karen n staff are always friendly and professional… love the lil bandanas they put around his collar as well… he goes 3 – 4 times a year n never any problems in abt 2 – 3 years of their services…
the bad reviewers should step back n ask themselves maybe my dog isn’t soooo well behaved n check them periodically for cuts n bruises before visits or just as a good dog parent…
will always recommend ppl n friends n family to this wonderful salon… kudos to the staff for making my lil man be a complete happy dog…
THANK YOU!!!

I have been taking my dog to this place for about 4 years now. I bring him in like twice a year. They were recommended by a friend of mine. I couldnt be any happier with their services. They are very affordable compare to other places that charges an arm and a leg especially if your pet is matted. The place is spotless clean and smells very good. It doesnt smell like dogs at all.

First of all my toy Maltese Puffy has been seeing his «Aunt Karen» since he was three months old! Now he is the ripe old age of 12, almost completely blind and he still absolutely loves going to see his «Aunt Karen» at the Pet Salon! I find the staff to be friendly, compassionate and very accommodating. They are all considered a part of my extended family! Quite frankly I think if anyone has a bad review for this place maybe you should ask yourself… is my dog well behaved? Have any of you bad reviewers ever seen the bites on these poor people’s fingers that your «baby» did? Maybe your dog already had a cut on his butt but because he was so matted you didn’t realize? to Karen, Pat, and ALL her wonderful staff THANK YOU for loving and caring for my Puffy for all his 12 years!

Very disappointed with the manners the receptionist has. It’s either the phone just rings or she is to quick to answer all your questions. I just find that simply rude.
I have gone about 3 times and there’s always an issue. At first I thought it was just me but, I proved myself wrong. I asked to leave the bottom of my dogs coat long. When I pick her up she’s totally shaved and said that she was giving them a hard time so that had to shave her.
I phone call would have been nice. Not that I walk in and become shocked.
Today it finally got to me and I have decided to go out of my way and take my dog else where. I just wish I would have done it sooner.

Horrible place I sent my dog here once and I found a cut by his butt. That got infected and I had too spend a lot of money at the vet! There lucky I never pressed charges. Dont ever send your dog here. They did not even tell me they cut my dog !!! What kind of trash people work there cutting the dogs hair.
The ladies in front are nice, but who ever cuts the dogs need to be fired!

Best place ever to go. My dog Mushu loves it there. Prices are great and they always do a fabulous job.

This place came recomended by a friend. They may do a gd job with her dog but i came in with my havanese and my brussels griffon and this was the worsy groomer ive been to so far. My partner had to go and get a razor to fix the damage done. We asked that both dogs be close shaven cuz their hair grows quickly. My brussels is uneven and long all over. The chopped up the havaneses paintbrush tail and the brussels nails are uneven jagged and sharp. A very very bad experience. Never again.

I was really disappointed by this place. I had read and heard good reviews and was really looking forward to watching my dogs groomed out in the open. I gave very specific instructions which were completely disregarded (or misunderstood?) and when I came back (after basically being told to leave and come back when dogs were expected to be done) I witnessed my dog’s groomer being, what I perceived as, way too rough with him. I asked her afterward if my dog had been behaving badly or something and she said «no, but he does tend to shake a bit.» My dogs’ hair looks like a butcher cut it. Really choppy without style and way too short (not sure how «don’t shave him, but cut it short» could be understood to mean shave the hell out of him, exposing body parts that have never seen the light of day: entire toe nails, poor pink belly). Both dogs seem very uncomfortable. I didn’t get the names of the two women who cut my dogs’ hair, but no matter; I will definitely not be returning. ~Shudder~

Perfect clip every time! We’ve got a miniature black poodle that doesn’t like being groomed. Pat always does a wonderful job, even if it is two months after it should have been done, and the fur’s matted. Excellent service, fair prices, personal attention and much more!

Friendly, caring staff. They do the grooming in the open rather than in a back room which I appreciate because, let’s face it, you feel better being able to see what they’re doing to the dog. They also sell a nice selection of pet products and pet clothing. They schedule the appointments well too. They’ve never had the dog for longer than an hour and a half. I also like the fact that the dogs see the same groomer every time they go.