Vons

Worst customer service at a grocery store I have ever experienced. After being in line for 15 minutes a cashier pulled me out to open a new register. Then said «oops, nevermind I can’t open» so I have to go back in line and this happens a second time. A manager was cashiering and closed her register. When I told her, she wanted to know who pulled me rather than saying that shouldn’t happen and she could take me right away. I will never go to this vons again.

Why can’t they keep prices on all their fruits and vegetables? Every time I go, there is something I want that doesn’t have a price. So I have to decide not to get it or hunt down someone to give me a price. I’ve talked to corporate and was assured that it would be taken care. The problem was not and has not been fixed.

Used to love this store. When they got bought out by Safeway, they started discontinuing items, and are always out of stuff. I’m constantly leaving, missing something on my grocery list. When mentioned to a manager, his explanation was, «We’re having problems in our warehouse.» Another manager said, «We’re having problems with our distributors.» Well, those «problems» have been going on for years.
On top of this, I’ve recently encountered major problems in their bakery – they’re burning everything! I’ve been complaining about the burnt cookies for months, but today was the clincher. Bread, bagels, pies, cookies, rolls, cinnamon rolls – burned. So bad, I took pictures. I talked to the manager, and he told me their ovens were broken. My question: WHY ARE THEY PUTTING OUT BURNED PRODUCTS??? His response: We have to. Really??? You have to put out burned products for your customers? When I said this, he walked away from me.
Don’t complain or contact headquarters – it will fall on deaf ears.
Thank God there’s an Albertson’s in our city.

This is the worst vons !! I hate that this is my neighborhood go to grocery store!!! They never have any items that I need… I’ve spoken with a few store managers to stock more of the items I need and yet still nothing!!! I hate the fact that I have to drive outta my way to a further supermarket to pick up my household essentials! Pretty sad !!!

Pretty all-​around balanced and average.
Quality is a bit above average. Price is also a bit above average. Produce almost always looks good. I’m fine with a little bit of bruising or marks or cuts, it’s perfectly fine when I’m eating it in a dish, but that rarely comes up at all.
Beer selection is below average, they stock a few of the most popular craft brews you find everywhere and a ton of the macro brews. I buy about ⁵⁰⁄₅₀ between the two but I’ve taken to visiting local liquor stores where I can get both things I want.
The butcher is my favorite. It’s not very big but they have fun things like stuffed mushrooms or stuffed salmon rolls. It’s also always stocked with scarily huge chicken breasts.
The staff are generally all really great, friendly, helpful. The one exception has been the sandwich area of the deli, I get dirty looks and heavy sighs if I order a sandwich starting about an hour away from the sandwich closing time. Not all of the time, not from all of the people, but more often than not. Maaaaaaybe it wouldn’t be as annoying if you didn’t start putting everything away an hour early.

Well yesterday 11−27−15 I came in to pick up some money from western union. Even tho I was asked if I was born in the USA and never have been asked that before. Aside from that everything smooth.
Today 11−28−15 I came in and was attended by LINH and I came to pick up some money again. Although the I had to wait for her to finish a conversation that had nothing to do with work with another 2 workers. After waiting 2 minutes she asked me if I needed help and I said yes I need to pick up money her immediate response was «it hasn’t been working for 5 days» I proceeded with saying «what’s your name? She showed me her badge and I say «thanks linh I was in yesterday and picked up money and everything worked smoothely»
I just left. F#^* you guys.

Linh as a supervisor you should have a better customer service rather than rushing them out of the store, and please just because I look like I’m 18, it doesn’t give you the right to give me an attitude.
I had to run an errand to buy sodas, she had me count it myself and she sounded irritated. Well you probably should have done it yourself, isn’t that what your suppose to do, to make sure that every item is accounted for?

Antonia in the deli is the best. Great customer service and super fast.

I have been shopping here for probably 8 years. The staff is always so helpful and nice to my wife and I. But today they went above and beyond. I ordered a meat and cheese try for a party, it was ready on time and looked great. The only issue was that I did not pay attention when I ordered it and it was not the one my wife wanted. They let me exchange for the correct one after they spent all that time on the order. I felt terrible but reassured me that it was fine. This is always be the Von’s I shop at. Thank you Terri!

It’s our «go to» store in the neighborhood, even though there’s a Ralph’s, Albertsons and Stater Brothers nearby. Being a member of Vons Club helps save $$. Plus the savings on gasoline you earn is awesome. Often up to $ 1/​gallon off!

This is specific to the Starbucks Kiosk within the store. Went in this am to pick up a few groceries. My 13 year old daughter accompanied. We planned to grab some coffees from the Starbucks inside. We initially noticed that the female working there was having a full blown conversation outside the kiosk with what appeared to be a customer. So be it, we shipped a bit and went back to the kiosk, this time she was on a personal call and refused to look up and make eye contact. The male working with her observed this, told us he would be right with us (mind you, he was doing nothing). After another 30 seconds, we departed, with me leaving my middle finger as a tip. Will not patronize that Starbucks again. Note, if anyone that cares reads this, this occurance took place 6÷14÷15 @ approximately 0825 am.

Great VONS been a customer here for years and the recent remodel is a nice fresh face lift inside.
I love the bakery section and produce.
Workers are usually always easy to find with help in locating stuff and the butchers always help out in making a great selection!
Checking out is a breeze, never really had any bad line «hold-​ups» and friend check stand staff is always a plus!
Also has pharmacy, sandwich shop, sushi, and great deli and Starbucks INSIDE!!!

I have been so loyal to Vons that I was a card member even when I worked at stater bros. Unfortunately, there have been a few experiences lately that have prompted me to reevaluate that loyalty.
For months now the organic fruit section has been poorly maintained with no prices and sometimes the shelves are empty!
Today, my family had asked me to run out and buy two family size $ 5(on Fridays) so I had arrived by 8ish. There was one left in the cooler area but was falling apart and had been torn open (yuck). I asked the woman there if she had any anymore in the back and said no (rudely). I asked if she could make me 2 sandwiches and she said «No Mija I have to go now» I understand that I I look young but I am a young adult and do not appreciate being called a ‘Mija’. She then went on to tell me they close at 9 and she had too much work to do to help me. So much for customers first! I asked if there were other cross trained workers in other departments or if a manager could help me out but she said «no they know nothing» I was annoyed enough to the point where I really just wanted to leave. I’m strongly considering not ever returning again.

The selection here is limited, the staff is alright, lines tend to get long, most of the customers that shop here seem uptight, I’d rather go to Albertsons.

Very clean, nice staff, ample selection. I wish they had more fresh tropical fruits available instead of the old squishy stuff. The Philippine mango (smaller & all yellow) are the best! I lived in Hawai’i and I would love to have the apple bananas like they sold on the island!!! Much better flavor than the old Chiquita standby. Nice flower selection. I have to go to the Asian grocery stores for tropical fruits.

They have REALLY gone downhill… I’ve been coming here for 18 years and it has slowly turning to crap… if u go at nite, be prepared to wait for 15 minutes to check out… understaffed in every dept. Ever since they merged with Albertsons, TERRIBLE… gonna go to Staters for now on

This is a pretty standard Vons. It has a deli counter, Starbucks, bakery, meat counter along with the usual produce, processed foods, and alcohol.
The workers are all pretty friendly. I’ve always been nice to them and they will be nice in return. Helpful in finding stuff you are just missing.
The produce is good quality. It lasts a while and they have an expansive organic section.
Recently they’ve upped their selection of whiskey and that’s of course lovely.
The meat counter is open all the time. I got used to another Vons when I lived out of state only open 9 – 5.

Came by here yesterday afternoon to purchase some produce for dinner that evening. They had quite a limited selection of Boston Bibb lettuce that I was looking for and the ones that were available (only 6 heads were in stock), they kind of looked a bit sad looking and semi wilted. But Boston Bibb lettuce was essential to my evening meal (I made lettuce wraps for dinner last night and w/​o the lettuce, it would just be ground meat. Yes people traditional use ice berg lettuce but that doesn’t hold up nearly as nice and also there is just a bit more fiber in the Boston Bibb).
After I picked the least wilted lettuce head, I ended up waiting in a rather long line to pay. With only 3 cashiers open and the self check out area being closed, I waited a long time to finally pay for my item (yep, all I came in there for was this head of lettuce). The cashier who waited on me was just standard. She kind of mumbled so it was hard to understand her and she did seen a bit tired, so I won’t hold her to a higher standard.
There is plenty of parking in this lot. Overall, just an average shopping experience, thus the 3 stars.

Vons is my favorite grocery store! All sections have fresh products and a great selection. Employees at this location are helpful and friendly, but not annoying like at other locations (where every single employee you pass greets you and asks if you need assistance even if they just saw one employee do the same less than 2 seconds ago).
My favorite sections here are the deli and the butcher section. The deli has so many options to choose from for ready made food and is a great stop for lunch or dinner. The butcher section has the most helpful butchers, they keep the items fresh and stocked and also let you know when certain meats come in during the week.

My experiences here have always been great. This store is the closest to my house and I’ve gotten used to navigating the insane parking lot, stock with shitty drivers. The store itself is always clean (today it was hard to navigate because of all the new merch displays, etc.). The employees have always been great, they were really friendly today.
Because I’m a coffee snob (and former Starbucks barista), I avoid in-​store Starbucks because they’re technically not Starbucks stores, but they’re close enough. There was a summer where I stopped at Vons daily for lunch and grabbed coffee for breakfast (same trip). The baristas were friendly most of the time and got my ever-​changing drink right a good percent of the time.