AAA Lock & Key

Stayed home all day. Promised to come by late morning or afternoon. Called back at 3:30 and they told me I was next. Called at 4:20 and told me they had called with no answer and moved to next appointments. I had a break in my house the prior day and really needed the front door locks. No apology. Argumentative. Do not recommend

Stopped by today for something quick. Handled efficiently and I was in and out in just a few minutes!

Horrible service — direct from the owners. How will any AAA employee treat a customer properly when the owners treat their customers so poorly? Never been so abandoned by an organization — especially when dealing directly with the owners. Owners provided no resolution other than that I should «try down the street». Not sure if lazy or indifferent but there was a clear problem — their fault — but the entire sum of their initial resolution was to leave me a voice mail saying — I needed to solve the problem. HORRIBLE, AWFUL, TERRIBLE, DREADFUL, APPALLING, HORRIFIC, HORRENDOUS, ATROCIOUS, ABOMINABLE, DEPLORABLE, EGREGIOUS, ABHORRENT, UNSPEAKABLE, ETC.

They did their job, quickly and efficiently. No frills but they get the job done. Call em’ and they get er’ done!

Woman was very rude when called. Would recommend Rite Lock in Skokie or Johnson Locks in Evanston instead. They are way more professional.

Awful. The woman who answered the phone must have graduated from the «Soup Nazi School of Customer Service.» The tech must still be a student, be cause he wasn’t nearly as bad, but repeatedly told me how busy he was and that he didn’t have a lot of time. It was a straight forward rekeying of three locks on a house we just moved into. Now I understand a rekeying does not include repair, but within two days one of the locks was inoperable. I’m pretty sure the condition was pre existing, but he should have at least told me and let me decide if I was willing to pay more to have it fixed. Another lock was so full of gunk, I could not use the latch from the outside. Again, he did not cause the gunk, but how can a locksmith rekey a lock without lubricating it? Seriously, even my 5 year old daughter knows how to use WD-​40 on a lock. To top it off, when he called me for payment he said I could either give him my credit card number over the phone or call the office. I asked which was easier for him and he said it didn’t matter. Of course when I told him I would simply give him the info he sighed more dramatically than my aforementioned 5 year old.
I don’t understand how this place is still in business.

We called to have our locks replaced. Anthony from AAA Lock and Key was very responsive and did an excellent job. Don’t know why there were so many negative reviews.

Terrible customer service, and I didn’t even get past the phone call. Called in twice (once to check availability, the second to make an appointment). Both times, ended up speaking to two different very rude women. sarcasm and attitude galore. Ended up using a different locksmith.

Called to see if we could get someone to come out to help us with some locks. I explained the situation a few times, but the dispatcher just couldn’t get it. I asked if we could just put in for a service call to have someone come out to our place of business and the woman I was talking to said a tech would have to call us to determine exactly what we needed before coming out (why? Just send someone, we know there will be a charge, just send someone). No one ever called. We went elsewhere for our business.

Classic tale of a person setting up an appointment and then minutes before they are to arrive call you with the «they’ll be there when they get there.» When I pressed for a more definitive time, I was told, nastily, «they’ll be there soon.» So I pressed again and was told probably in the next 30-​min. That’s after the window they gave me. When I complained about it, the woman simply said «I’m just trying to help you and now you know they won’t take any less than $xxx to do the job.» Job? They hadn’t even seen the «job.» She was also very dismissive of my time constraints. I canceled. Maybe these guys do good work but the way the office handled this was awful and unprofessional. I want my last 3 hours back.

You know, sometimes, when you walk in a place at 4:57 (which closes at 5) desperate to get the one thing you didn’t have time for at work, you don’t expect to come in for a laugh.
Here? I did.
AAA has some people who are real characters, who brought some light humor when I brought in some keys to be done at the last minute. I have to give them props for that. l