Del Vasey – State Farm Insurance Agent

Have been a loyal customer to Vasey State Farm for 8 years now. I can only think of good things to say about my experiences. I look forward to continually giving them my business.

The Vasey Agency is great as long as you just want to send them checks, and not actually have to use your insurance policy if anything happens to you. I feel bad posting that given how nice they always are on the phone, but that’s the bottom line.
After a few uneventful years, two things happened in my apartment. The first involved my upstairs neighbor, who caused a leak in my powder room by trying to be Mr. Fix it in his powder room above. I filed a claim for the damage that was caused by being leaked on from above, certainly no fault of mine.
The second happened when a record rainstorm hit Chicago, and there was water damage in my condo building. Unit owners were assessed for water damage to certain common elements. Long story short — I was repeatedly told by State Farm that this loss was not covered under my policy, given the circumstances. I assumed that was a reasonable response, until I learned from neighbor after neighbor that they had been paid. Then my downstairs neighbor told me she had been paid — by State Farm.
I called the Vasey Agency back about this. They put me through the motions of all sorts of paperwork, until my neighbor and I finally said — State Farm has already approved the claim based on one unit owner’s file complete with photography and video. Please access that same file for a second claim — it’s the same damage. They finally did so, and lo and behold, sheepishly said they would honor my claim — many, many months after I had given up, and only because my neighbor happened to mention that State Farm had paid her claim. This was worth $ 10,000 to me given my policy, so was certainly worth fighting for. Needless, to say, had I not chatted with my neighbor, one State Farm office would have covered her, while another State Farm office denied me. That just isn’t right.
And what really isn’t right is that, as a result of having prevailed on this issue, the Vasey Agency has now sent me packing and told me they are dropping me. Apparently, two claims in six years — even when they do their best not to have to cover them, and neither has anything to do with any negligence on my part — is too much. And, in their wrap-​up correspondence to me, they suggested that it would be great to have me back someday. I had to read it twice and ask what they meant. The incredibly nice woman at Vasey apologized again, and suggested that maybe in another three years or so, maybe they would take me back if I want to go to the hassle of changing insurers AGAIN and just can’t live without the insurance company that dumped me. No thanks.
So, beware. Lovely people. But if you actually file a claim, beware.