Etched In Stone

I love working with Etched In Stone! Both Rachel and Kevin are fantastic, and are looking to please the customer. I’ve worked with Rachel on two separate floor tile projects and both times I’ve walked away extremely happy. Rachel and I looked through a lot of different tile and grout options on each occasion and I was also able to take a few pieces of the tile home for a few days so I could make a final decision. Ordering was easy and Rachel kept me informed along the way to know when my tiles would be delivered — even offering to store them for me until I could have them installed. Etched In Stone is a great group to work with! They are a smaller store, so you might have to wait a few minutes for Rachel or Kevin to assist you, but I promise it’s worth the wait! Their eye to design and knowledge of all of their materials/​products is astounding. You’re also going to pay a bit more for the product than you will at a big box store, but you’re also paying for the tile quality (porcelain vs. ceramic), endless tile options, knowledge and design help. I can’t wait for my next project to use Etched In Stone again!

I went in yesterday and worked with Rachel to find combinations for two bathrooms and my kitchen. When I arrived, Rachel was working with two other people, but let me know that she would be with me when she finished. In the interim, Kevin also approached me and let me know that Rachel would be with me shortly.
After an hour of working with Rachel, and going through a number of different combinations, I found a few that I really liked. Great selection, and great service. I would definitely recommend Etched in Stone to others.

I just had the same experience as another Unilocaler I see. My family and I walked in knowing exactly what we wanted. A young woman working with another couple was the only employee present. She never acknowledged our presence the entire 10 minutes we stood around. So needless to say we walked out knowing we won’t be back.

The selection here is awesome, especially since it is such a small place. When I first started looking here, Kevin helped me and he was so nice, helpful and friendly. I decided to keep shopping around to see what else was around and found myself back here months later.
The last two times (including today) that I was here I came in knowing exactly what I wanted to look at, but my presence walking into the door was never acknowledged. The lady who was working on both occasions during this weekday afternoon does not know how to greet her customers. She saw me walking in both times– a pregnant lady carrying a toddler is not a hard sight to miss, but never said «hello» or «I will be with you in a minute.» Both times she was helping the one other customer in that store. I got it, she’s busy, but at least acknowledge me being in your store and that you’ll be with me when you have a minute. When the costumer left, the phone rang and she went straight to it– once again never looking at me or saying anything. Do not expect to be helped if another costumer is in here before you if this lady is working. I left both times with my toddler and was never acknowledged. I wish I could have had my one simple question answered, but guess that there are plenty of other places out there in the industry.

Worked with Kevin, the owner, on two separate projects. The first was our master bath vanity which we loved. So then we used him about 10 months later on our kitchen backsplash. Super job as well.
It’s different working with a professional with years of experience and an eye for design than going to Home Depot. The material may cost more… yet remember, you get what you pay for. Our hand made subway tiles, US made, have a character you won’t get in mass produced stock.