Acfast Appliance Service

Prompt and professional. They fixed my ice maker and washer perfectly. Great customer service too. Wish I had called them sooner.
They’ll be my «go to» appliance repair service from now on.

I bought an LG Airconditioner from Home Depot. It had a bad control panel. I called LG and was told that we needed to have an onsite repair. So they gave me Acfast appliance service.
I called them and spoke with Holly. She was great. She listened to my issues and said they would order the control panel and when it arrived, they would call and set up service.
The part came in three days and I was called as promised. They scheduled the service for Monday between 4 and 530. Mark showed up at 345. He was early. I thought that was great.
Our air conditioner is mounted in a difficult place to service. That didn’t stop Mark. He went above and beyond and did everything he could to get the unit fixed.
I appreciate the people of Acfast and their professionalism.

Stay away!!!
I recently acquired the services of Acfast to repair my Maytag washer. The machine was just short of 2.5 years old and had begun shaking violently during the spin cycle, and the machine and drum were level so we needed professional assistance. I called over the weekend and left a message explaining my issue and left a phone number for someone to return my call. No one returned my call. After a few days I called them back and scheduled an appointment for service. As of ⁴⁄₂₀₀₉ their service rates are $ 79 for the first quarter hour (15 minutes) and $ 20 per quarter hour thereafter.
The technician came to the house and said that we needed to replace the springs the drum sits on and that the repair would be about $ 200. My boyfriend told the technician that we are on a bit of a budget in the sense due to a recent layoff, and as a result if the $ 200 could not fix the issue we’d rather put it into the purchase of a new washer. We were told this would fix the issue.
The parts took a week to get, and we were able to schedule a prompt appointment for the installation. The technician did not properly test the machine. He let the spin cycle run for just a few moments and did not allow it to complete a full spin. If he had done that he would have found that the same problem existed. We called them back immediately but were told because it was late in the day they likely wouldn’t be able to get in touch with the technician but they’d call us on Monday.
They did not call me back on Monday, and instead I needed to call them. I was told that the technician needed to call the Tech Line since this repair did not work. I was told they would call back that afternoon. Would you be surprised if I told you they didn’t call back? I called them Tuesday morning to inquire as to what was happening. I was told that the technician was in tech school for the day and she would try to get in touch with him. She actually did call me back this afternoon to tell me that I will need an additional part that costs $ 181 and would require an hour of labor ($ 80). After explaining to her that we were expecting that the first repair would correct the issue and it hasn’t, we were not expecting to budget an additional $ 260 for this washer. She would not in any way barter with respect to the labor and insisted we were paying it.
After calling Maytag directly to speak with customer service, and having that representative call Acfast the representative at Acfast told Maytag that they were ordering a new base in the «hope» that it would fix our issue and that this had been communicated. This never was. Even in attempting to fix a problem that they never fixed in the first place, they still did not communicate that there was a possibility it may not be fixed. Only when the manufacturer inquired about the complaint against the Maytag authorized repair center did Acfast acknowledge that this was a problem that may not be solved. And so far I’ve yet to have anyone tell me whether or not the first parts were really damaged or if they did that thinking it would fix it when really they were in perfect working order and this larger issue was the problem.
Stay away from this company unless you want to throw money at a problem they won’t be able to repair.