American Appliance

Reliable? No way. What a let down! I have attempted to use American Appliance TWICE. Each time, I called for service and was given a three hour window by a very accommodating and friendly call center. I was told over the phone that the tech would be done at the end of that window of time, and NOT arrive at the tail end. However, after clearing my afternoon to wait, I was more than a little disappointed when the tech showed to the appointment within the last ten minutes of the given window. I understand their timing is not an exact science, but to keep me waiting for two hours and fifty minutes, show up at the tail end of a window without a call, is unacceptable. In response to their miscalculation, they kindly asked for me to clear yet ANOTHER afternoon and offered to try again. I think not.

We had AA out to replace our control unit in our 700BR unit recently. They diagnosed the problem quickly and got the part installed quickly and professionally. I love the level of service they provided. This is a company that really knows what they’re doing and knows how to treat customers right the first time. Thanks AA.

Hmmm. When you contact Frigidaire and they tell you your dishwasher is under warranty and they give you a reference number, and they direct you to an authorized service center to schedule an appointment with, you’d think there’d be no problem. I guess people who purchase a home with a new appliance, but are not supplied with a paper proof of purchase on said appliance, are SOL when it comes to American Appliance. Why do we even have computers and digital records if they are not accepted as legit?

I work with American Appliance along with many other service companies in Colorado. They are by far one of the best. They carry so many parts and their technicians are all excellent. They really do a fantastic job.

We’ve used them twice now for refrigerator and stove repairs. The first experience was fine-​fixed my fridge door at a reasonable price. The second experience was great. Chris came out and repaired my stove-​the burners weren’t lighting and fixed the fridge door. I was probably being nit picky when he was done but said the door looked crooked and it did but I’m not sure it wasn’t always that way. At any rate he said he would talk to some others and come up with an idea as the problem wasn’t related to the repair. What earned him 5 stars is not only did he follow through but he also is the one that called me multiple times to schedule when the first time I had to cancel and he did the work at no charge. Bottom line is that I’ve never seen that much dedication from a repairman and I really appreciate it!