Mountain Broadband

To be honest, my experience has been much the same as Liesl L.‘s. Frequent and often lengthy service interruptions, difficulty in reaching provider, lack of returned calls, no credits for service outages. I would give 2 stars based on price, but considering their unreliability is a big factor in my getting a land line, the price advantage really doesn’t exist and the rating should probably be 1 star. Got to believe that if I paid them on the same basis that they provided service, they would object to that, so why they would not treat their customers in the way they would want to be treated is beyond me.

I have been with Mountain Broadband for about 6 months now, and all I have to say is THANK YOU!!!
I live way up in Conifer and the only internet available to me out here was garbage CenturyLink DSL at 1.5 Mbps, or Satellite. Both options are terrible if you like to use the internet beyond basic web browsing and email. I am a IT pro and I work from home regularly, not to mention that I am a gamer and Netflix user. Suffice to say, 1.5 Mbps DSL did NOT cut it.
Fortunately, I contacted Mountain Broadband as soon as I heard about them and they were able to have someone come out to do a site survey within a few days. After the successful survey, I scheduled an install date and they had two very friendly techs out at my home right on time and installed my equipment in about 2 hours. Since then I have enjoyed my blazing fast 15 Mbps internet! It has also been quite reliable for me, in the last six months I can count the outages I have experienced on one hand and none of them have lasted longer than a few hours. Honestly, Mountain Broadband is more reliable than the giant cable internet providers I used to use when I lived in the city. I would highly recommend Mountain Broadband to anyone looking for fast and reliable internet service in the foothills of Colorado.

We live in Nederland and had internet service through Nednet and had dealt exclusively with Matt, the owner of that company. During the two years we had Nednet, Matt was great — very helpful, returned calls immediately, and had very few service interruptions, and when we did, they were resolved quickly.
Mountain Broadband bought them out and ever since, it has been nothing but problems. We have service interruptions constantly, and have had long periods of time for days, even as long as a week without service. I work from home, and this is a major pain in the butt. When I call their number, I always get what sounds like an antiquated answering machine (never a live person), and they usually don’t return my call unless I threaten to report them to BBB. I don’t know who Dennis is, manager, owner, but he always comes up with a bunch of excuses, never apologizes, will never give you a credit on your bill, and tries to blame the problem on Matt, whom we never had a problem with. These people have the worst customer service skills I have ever seen, and if the other options weren’t so expensive, we would have cancelled service a long time ago. As it is, since we already have a dish for TV, we are strongly considering switching internet to satellite, so we can move on.
As it is, I think these people need to be reported to the Better Business Bureau, and maybe the State Attorney General’s office — it’s not just the problems with their service, but also their rudeness and complete lack of customer service skills…

Let me start off by saying I only stayed with this company for a total of three months, the internet connection was really unbearable. I would never recommend them. When I first started the service everything was going really well for the first three weeks, then the connection started going really really slow if it even connect at all. I finally called in to complain about my problem, I mean I was paying my bill on time and I felt like the customer service should have been a little bit better. I was informed by the guy on the phone they were having some lines issues in my area that had just been fixed and to just unplug the router and try to reconnect. So I did that, then it worked but after that every single time I wanted to use the internet in order to get a connection I had to unplug the router and plug it back in. Well this gets very tiring especially when I go to school and use my internet several times a day. I finally called back in about two weeks later and said look I’m not going to keep plugging my router in for this internet to work, so they sent someone by to replace my router. At that point I was already upset they didn’t offer me some kind of credit for all the inconvenience I had been going through but at least my internet was back to normal and working about three weeks later there was a huge storm that hit our area and once again the internet was not working unless I unplugged the router every time and plugged it back in. I then at that point had it with this company, I called in left a message asking them to call me back because this issue obviously needs to be fixed somehow, and I also told them I did not want to pay my bill for the month of December until everything was figured out, one I should have gotten a discount for the times my internet did not work that I had payed for. No response from them for almost two weeks so I send them an email expressing my concern that they have not responded to my phone call and message and just two days ago, I get a missed called from a random number so when I called back to see who it was, finally it was mountain broadband and the guy told me my cell phone wouldn’t let him leave a message so I told him my issue and he said well here’s the deal we think it is your computer having an issue and not our router or connection, if we send a guy back on there we are going to charge you $ 50 for the problem and not only that but we have cut off service to your house anyways because you said you were not going to pay the bill for this month until things were settled.
My response was my laptop which is a brand new mac book air is definitely not the problem, in the one year I have had it, I have never had internet connection issues what so ever, and I think it is very unprofessional you have cut off my internet one without talking to me first and two without even trying to make an attempt to better your customer service. I will take my service somewhere else and I will be Unilocaling your company. I also asked what to do with the router I paid for and he said I have no idea its yours. HORRIBLE.