I am very impressed by the customer service that I have received at the Gonzales At&t. They opened the door, provided me with drinks, and were very through.
Jason L.
Place rating: 1 Gonzales, LA
I bought a new phone and they signed me up for a bunch of extras like insurance that I didn’t know about until I got the bill. Tried to call them to discuss the issue and after 10 calls they still won’t answer.
Rebekah K.
Place rating: 1 Baton Rouge, LA
Absolutely terrible. I cracked my glass screen protector and I wanted to know what all the warranty covered. I moved from Gonzales to Baton Rouge after purchasing the screen protector from this store and I didn’t want to drive all the way out there to talk to them. So naturally, I decided to call. Within the span of a week and a half, I called 25 times and they did not answer once. Today I ended up driving 30 mins there and back to be told that the warranty didn’t cover the crack. Which is what I thought, but I wish I would have been able to find this out over the phone instead of wasting an hour of my time and a fourth of a tank of gas. Very disappointed in the customer service of this store.
Joel M.
Place rating: 4 Geismar, LA
Now I’ve been in this store on several occasions since moving down south… like when my HTC Inspire crapped out a year and a half after I bought it and needed a replacement… went with the Samsung Galaxy S3 as replacement and I love it… They were very helpful in answering my questions, getting me set up with my office email to show on my phone etc… When I went in with my boy to handle his iPhone swap over from 3GS to 4S they were on top of that and while I waited I asked about a new case for my phone and they were right on top of it… they also gave me some pretty good information on their business accounts and the savings I could would see from putting my phone under one… I’ve always had fast, prompt and knowledgeable service when I’ve stopped in… now I don’t know what a Saturday looks like as far as crowds cause I’ve always gone on a weekday… but if you’re in the area and need some mobile phone assistance then this place can most likely help you out…