This place has only gotten worse since my last review. At least I’m not having to hear the drive thru clerk speak racial slurs anymore, they fired him. This time around it was a twice fried hockey puck of a chicken sandwich, and a teriyaki bowl with barely a nugget’s worth of chicken. Oh, and the jumbo jacks didn’t have the paper wrap, so I ended up spilling it on myself. The staff is just a bunch of lazy punks, that obviously don’t give a crap. Time to not go here for 6 months or so.
Jonathan A.
Place rating: 1 Santa Clarita, CA
Don’t ever come to this place after hours. Just ordered my food and they told me they don’t have curly fries, no drinks, no sauce, and no ketchup. How to F*ck does that happen? Worse experience I have ever had with a fast food restaurant.
Nikko I.
Place rating: 4 Los Angeles, CA
Been coming to Jack in the Box since I was a kid. Watch the menu grow and change over the years. Love getting breakfast any time of the day. My favorite the Super Croissant sandwich. But the best addition to the menu is the Buttery Jack. The burger has a different taste from the others on the menu. A very simple sandwich and It’s delicious. What makes it more better is when you make it a double. Yum. Great place to quench your hunger
Diana L.
Place rating: 1 Granada Hills, CA
Jazmine was horrible attitude with horrible work ethics. That sweet voice has to go pick up the pace take pride in your work at a Big franchise like Jack in the Box. She gave me a dirty napkin wrapped in my food. I couldn’t even think of eating the food with that dirty napkin. Horrible attitude horrible service. I’ve been coming to this location over a decade and never have experienced such ugly service. Sweet and fake voice with ugly personality and horrible attitude. Threw the bag at me!!! And rolled her eyes as she gave me the food. Think about it before going there again.
Joby G.
Place rating: 1 Los Angeles, CA
These past couple of months the employees have been real winners. Sunday night around 8:30pm I ordered TWODRINKS, the employee Elizabeth/Veronica(bad complexion that she tried to kill with caked foundation, orange hair curly hair in a bun) who took my order had it correct on the screen, repeated it, and gave me my total. When I got to the window she charged me different and only gave me one drink, I corrected her and even let her know she repeated it. She rudely looked at me for a good ten seconds and expected me to burst into flames because her precious little mind couldn’t get two drinks right. As I was getting money once again she went off to ask everyone in the back to ask if they heard me order a tea. Seriously? She then took my drink to the side and what she did with it I will never know. She tossed all the caps around because she couldn’t even put the cap on my drink. She came back to the window to take my change and I politely asked for her name. She ignored me for another good ten seconds, turned to the register, and just took her time. She finally whispered, «Elizabeth» I let Elizabeth know she needed another job and she was rude. She waved and smiled. I asked to speak to a manager and she rudely responded, «No, I have a line. I’m busy. «Then she proceeded to tell me I needed to get out of the car to meet her at the front. I had to SCREAM to get the other employees attention while she turned around and BLOCKED the window to make sure no one heard me. The male employee in the purple shirt came over and asked what the problem was. I let him know she was rude. He basically said he could do nothing about it. That I would have to call the number on the receipt because he was simply a «shift leader». Then I asked his name, which started with an E, I couldn’t hear him because she was practically pushing him aside as well. As I left she closed my encounter with a nice, «FUCKYOU» and gave me the finger. How nice. I threw the drink out and didn’t bother going back for my money. On the receipt the name is Veronica, we may never know her real name, but we all know she’ll never obtain a career in life if she can’t get two drinks right. There was another incident a couple weeks before that where the boys were trashing customers and the way I «sounded like a Chinese girl» while the speaker was on. Smart move boys. You could clearly hear them bashing customers and they sounded like they were stoned out of their mind. We sat over ten minutes in line before I decided to leave to another Jack location. What is management thinking? This Jack is in a good area, and to hire such low and ghetto employees who possibly spit in drinks and flip customers off? Don’t go to this location. Don’t pay for Elizabeths/Veronicas std medication with your hard earned money.
Jermaine M.
Place rating: 1 Granada Hills, CA
We have just been here to order through the drive thru. We ordered 8 tacos, 2 burgers and a large fry. When we got home we realized they didn’t give us our tacos. So we called the store and told them the situation. I told them we’re missing 8 tacos. She asked me to hold 3 times and every time she came back on the phone she would ask again what we’re missing. And every freakin time she would ask she would be like«Are you SURE you don’t have the tacos? We gave you 2 bags the tacos are in the 2nd bag». At that point I was already annoyed that I told her we’re just going to come back(thank goodness we live like 5 mins away). When we pulled up in the drive thru, the previous lady who helped us(and forgot to give us our order) took a look in the bag that she gave us and when she gave us back our bag she gave us a the second bag that was supposed to be with our order earlier. Her dumb ass forgot it and NEVEREVENAPOLOGIZED and shut the window in our faces. I’m not even mad that they forgot to give us our order, but thE fact that the staff are SORUDE. I hope these losers lose their job because they DONOT belong in customer service. I forgot the name of the girl at the drive thru but if I see her I will recognize her
Ian C.
Place rating: 3 Los Angeles, CA
Sometimes, there are times when you have nowhere else to go. I came here with a group of 25 people so I figured that they would mess up something. Unfortunately, it was my order. I ordered the spicy siracha burger as I felt like eating something spicy. I also ordered a side of cheesy bacon potato wedges and a strawberry shake. No complaints on the shake or the wedges. The wedges were super cheesy and the shake super thick and creamy. But, what do they mess up, the sandwich. On the menu, it looks spicy enough, having jalapeños as well. But when I received the burger, I was severely disappointed. First of all, you would think that the SPICY siracha burger would be spicy, but you are mistaken. There was no spice at all. You would think that the jalapeños would bring some spice to the burger, if there were jalapeños. Not coming to this location again.
A A.
Place rating: 4 North Hollywood, CA
I like this jack in the box far more then the others. Besides a few experiences of soggy fries and dry chicken, its otherwise good. Mini churros are almost always fresh. *thumbs up*
Anon Y.
Place rating: 5 Los Angeles, CA
Was one of those days where you leave work and just need something soooo bad that it feels good. I was feeling extra naughty so I joked to the young girl that I wanted a large fry with the combo. In fact, I told her that I wanted the bag to be filled with tons and tons of curly fries. She giggled. A young man hands me a bag of food. I need 2 hands. Fries bulging in every direction. If you saw a young man gorging on greasy seasoned curly fries on the 405 the other day, it was most likely me. My steering wheel had a mirror finish by the time I got home. Belch…
David H.
Place rating: 2 Los Angeles, CA
Would not go after midnight. Drive through guy keeps mixing in ketchup with my hot sauce packets when I order tacos… Other than that, great 4:20 munchies if you don’t care about good health and just want some drunken snacks.
Jordan L.
Place rating: 1 Granada Hills, CA
Worst jack in the box I’ve ever been to. Please don’t go here. The food is cold, they always forget something that I order and pay for and I have to go back and get it after I’m already all the way home. Whoever manages this place or if a franchisee owns it you do a horrible Job and give jack in the nox a bad name. If I was them I would take back the location and make it corporate because you are really hurting the image.
Jenelle B.
Place rating: 3 Los Angeles, CA
Drive-thru lady: «Hello welcome to Jack in the Box, would you like to try the Loaded Breakfast Sandwich» Me:(takes a look at the LBS– Grilled sourdough bread loaded with two fried eggs, two slices of American cheese, bacon, ham and sausage) «ummmmm no, do you have any vegetarian breakfast options». Drive-thru lady:(long confuzzled pause) «NO» Me: «OH! Well can I get the Jumbo Breakfast Platter((Scrambled eggs, hash brown stick, mini pancakes, and your choice of bacon or sausage) with the sausage on the side.» Drive-thru lady: «So you don’t want sausage» Me: «Its the same price with or without the sausage so just give it to me the sausage on the side please» Drive-thru lady:(confused) «oh ok so thats a Jumbo Breakfast Platter with sausage on the side» Me: «Yes» Drive-thru lady:” Ok is your order correct on the screen“ Me:(looks at screen«Jumbo Breakfast Platter –NOSAUSAGE») …whatever
GG M.
Place rating: 1 Los Angeles, CA
was happy that after going to mcdonalds and being told they dont serve burgers till like 1030(wtf man is this a mom and pop place or a national bestselling fast food chain), and then seeing wendys CLOSED at 9.45 am, even their drive through, wwwooooow, I headed here. Happiness ended when food arrived. 2tacos, @99cents. Poor broke man valley’s favorite item. Even though they«defrosted» the rock hard shells in front of my eyes with zapping grease fryer, the middles were cold, making taco shitty than it is. Ordered a sirloin burger, which I remember eating near malibu at the beach one day and loving it, but it tasted lukewarm and freaking gross. What kind of hamburger doesnt put ketchup in it? This one. And to top off, the fries were heavily greased and not so good. I mean, taking in 3 to 5 grams of trans fat, the least I can do is be happy eating junk. It was a double whammy this trip and location. No make that triple; forked over 9 bucks for this slop as well…(2 tacos, 1 burger, small fries.) used to get twice this for less.(Sigh) 5% yearly inflation my LEFTNUT. Only positive is that they have full menu all the time, but that doesn’t translate into something great, as you can clearly read here…
Karney V.
Place rating: 2 Studio City, CA
They advertise being open 24 hours but it’s Thursday and my friend just made it before closing time — at 2AM. Food’s not that good — it’s the greasy kind you crave in the dead of night. The kind of food that gives you food coma and makes you feel guilty when you look at the grease laden wrapper afterwards. My friend likes the breakfast jack, and they top their shakes with a cherry. I always order the sourdough sandwiches and burgers, so I cannot report on anything else — they are OK. The fries are decent, though nothing in comparison to McDonald’s, which adds animal fat(and probably nicotine, given my constant cravings every so often). The soda here sucks; it’s hit and miss, depending on how lazy or motivated whoever changes the syrup is — tonight my Coke tastes like crap. My friend had a Sprite the other night that was like water.
Summer M.
Place rating: 3 Canoga Park, CA
I luv Jack in the box! It’s awesome! But i think that they should add some new stuff to their menu… my favs the curly fries!
Stephen O.
Place rating: 2 La Jolla, CA
I used to get the two tacos for $ 0.99 here. Jack puts some kind of strange orange meat(kangaroo?), greasy crispy shell, lettuce, cheese, and a tasty red hot sauce. Good but in a bad, like I’m getting angina way.