Children’s Lighthouse

I do not recommend this daycare at all! I put my daughter in this daycare bc i had heard good things & especially because they had cameras and I could see her. On the 1^st day she got bit and all they could tell me was that they were sorry that one of their biters got a hold of her. 3^rd day my daughter was playing with a toy & 2 little boys approach her to take away her toy. She pulled her toy back & one boy slapped her face. So she dropped the toy & the other kid took her toy. And no teacher was around. 4^th day the same kid bit her on the temple. I asked them if they had a 3 bite rule? And their response was they are little & don’t know any better. 7^th day while my daughter was sitting next to a teacher, a little boy that was on the teachers lap leaned over and started scratching her on her neck & face, the teacher didn’t even notice what was going on until my daughter started crying. That was the last straw for me. I left work & took her out of this daycare. The teachers know exactly where to stand so the cameras don’t see them. There are to many kids in the toddler class. The teachers are only there for a paycheck & don’t care about the kids. Poor management. I had paid for the month & my daughter was only there 7 days. I asked if they were going to reimburse me for the two weeks she didn’t go to daycare? They said yes & I would be getting a check in the mail. 2 months passed and nothing. I had to call their corporate office and I received my check in two days.

I’m writing this in response to the care my son received at this facility. I normally detest writing negative reviews but when my son’s safety is compromised, I feel the need to warn others who are searching for a care facility for their child.
My son was enrolled here in the toddler program April 21^st 2014 and we took him out May 30^th 2014. Within the 5 weeks he attended this school (one week he stayed with my parents); he has been bitten FIVE times, scratched TWICE, and pushed into a table leaving a gash on the back of his neck. The first couple times I understood as they are just toddlers, then by the 3^rd bite incident (2^nd week enrolled), I started wondering if am putting him in danger leaving him there. It became a daily «joke» picking him up in the afternoon when they would say «oh he didn’t get hurt today».
We expressed our frustration to the manager/​director and teacher several times, but all they could tell us is that they will move some of the kids to another class. One main concern was that they would report the issue as an incident that «they did not see how it happened» or they did not know «who did it». They would also say things like «he did not make a sound when it happened so we missed it». Only a couple of times they said that they saw it. When communicating the issues they also didn’t seem distressed about it almost to the point where I thought they think this is normal.
I don’t know what caused this situation (too many kids in the class, teachers who are distracted, poor management or just teachers not suited for the position) but I feel it’s my responsibility as a parent to warn others that this is not normal and it is not acceptable.

Enrolled my 2yr old daughter three months ago. I pay $ 140 a week 4hrs a day. First month she was scratched on her face by another child that was a year older than her an incident report was made by the teacher. I’ve picked her up with a dirty face from lunch about twice a week. Twice she’s had a diaper on backwards or usually halfway off. In the three months she’s been there she’s only brought home three papers of arts and crafts that she’s made. Two weeks ago another scratch on the face no incident report was made on it had to bring it to the front staff’s attention. Today she was bitten twice, one on the hand and one in the back of her arm. She looks like she was attacked by a pair of dogs. No incident report was made I saw the marks on her as I was walking out of the building. I went back inside and showed them on her body the bite marks. All they said was that they would look into it and would call me later. As you walk around inside the building you can clearly see the staff people are only there for a paycheck not in the best interest of the kids or teaching them something new in their life. At least the teachers taking care of the toddlers im not sure on the babies. Every time I go to pick up my child from the class the way they talk to the kids is so sad to hear. There is no love in that building for any of those kids. Made a police report and I hope they get shut down.

We enrolled our three kids here this week and have been beyond impressed by the quality of teachers, facilities, and activities they provide. Our kids come home beaming with joy about everything they’re learning and the friends they’re making.

I am disappointed in the service I received from the staff at Children’s Lighthouse. I expected better from this establishment.