Holiday Inn Express & Suites Grand Rapids Airport

The only thing that stands out to me from our 2 night stay at the Holiday Inn Express is that the security at the hotel was very helpful in breaking up a rambunctious group of teens that decided they wanted to have a party here. Other than that, the hotel is what you would expect for a Holiday Inn Express — clean, nothing fancy.

Horrible service. Even for corporate business travelers. Never going to stay here.

Beg Bugs.
I stayed her recently and ended up with bed bug bites (I have a doctors note and prescriptions to prove it). When I went to check out, the woman behind the counter seemed completely disinterested when I told her and showed her the baggie with the bug.
As soon as I arrived home in Chicago, I immediately went to the doctor, and she confirmed that I did have bed bug bites. I called the hotel as soon as I walked out of the doctors office and spoke to the manager. She looked into my claim, said the hotel staff inspected the room, didn’t find anything, but were treating it as if there was an issue. She refunded my last nights’ stay and that is all. I had to buy new luggage, a new pillow, special travel bags to now store my clothes in, etc.
The most interesting thing of all is, I received an email from IHG Rewards Club with a SURVEY about my stay. You bet I filled it out and yet, I have not heard back from this corporation. VERY disappointing.
I’m writing this review in hopes that someone from corporate will reach out to me, because this trip has now cost me money above and beyond normal travel expenditures.
Needless to say, I will never be staying at this chain again.

I stayed here, room is ok but the bathroom ceiling had mold on it. I wouldn’t stay here again.

Bed bugs or some other insects in the room bit me all over my body at night. They need to investigate.

The rooms where set up very nice, separate sitting area from sleeping area. Huge comfy bed, nice kitchenette, the pool and hot tub are small and the walls in the pool area really need to be power washed. Also when they put a hold on your credit card after you pay, its an additional 250 which was not mentioned on the website or the front desk. they tell you there’s a hold but not how much. eek! The breakfast was good. Good coffee as well! Other than the pool area, this place is a good place to stay for a couple nights.

A great stay at this hotel. Friendly staff, wonderful suite of a room. Comfortable bed and great location to the airport. Nice spread of a continiental breakfast. Would definately will return.

Nothing lavish, but definitely affordable & satisfactory hotel stay. Staff was very friendly. Rooms & lobby always very clean. Free wifi and breakfast was a plus too. Indoor pool & hot tub was a nice perk. Lots of surrounding bars, restaurants & shopping in the area. As far as typical Holiday Inns go, this one is right on point for the money!

My family and I were looking to stay close to the airport to catch a 6am flight the next morning. Big mistake. The appearance of the place is revolting enough but the inside is tacky and cheap. You walk through a short hallway and then you immediately see an indoor pool and your first thought is that it isn’t as bad as it appears to be. Wrong again. You walk into the elevator and it smells like a mixture of WD40 and manure. Okay… The rooms are the worst part of it though. There was a gaping hole in the ceiling of the room that was filled in with a cheap replacement ceiling piece glued on with what looked like Elmer’s Craft Glue. I can’t even describe how disgusted i was with the bathrooms. I hadn’t taken a shower for two days and still wouldn’t use the shower. There was also an irritating buzzing that wouldn’t cease. We got to stay in this hotel for free off of a friends’ points and we still didn’t get our money’s worth.

Not my favorite Holiday Inn. A little dirty, a little drab.
Will be spending a few more bucks next time and staying at one of the 87 other hotels in the immediate area.

I stayed here for six nights, traveling on business. The room was average, a little tired and worn down. My biggest complaint is the cable TV channel selection. 27% of the channels (8 out of 30) are sports channels. Guess what? It’s 2014 and men aren’t the only people who travel for business!!! And no CNBC? Wow. Very disappointing.

We stayed for one night on 8÷3÷2013. Our room was clean, and the bed and pillows were very comfortable. The free breakfast also offered hot food, including scrambled eggs, sausage, and pancakes. Now, they weren’t as good as a restaurant would offer, but it is still a step up from bagels and cold cereal.
My advice, however, is to pay close attention to your bill. I paid cash for the room when I checked in, for which I received a receipt. It wasn’t until a few days later, after we were home, that I discovered that my credit card was also billed. So, be sure to double and triple check your charges.

Convenient location, nice big room/​suite with a separate sitting area, free breakfast and WiFi at a decent price.
The pool is small and filled with kids in the mornings and evenings, but we were able to have it to ourselves during the middle of the day one of the days we were there.
Breakfast was crowded both mornings we were there, and we had to take our breakfast back to our room one day. Pancake machine was broken while we were there, too.
This place is tucked behind Meijers, which was an additional convenience as we had to pick up party supplies on the way out to a family event one evening.
I’m not huge chain hotel fan, but this is a decent choice if you’re passing through or in town for something like a family party (as we were). Snagging the room we did for around $ 80 plus tax seemed like a decent deal for us.

Pros:
–Free shuttle service to downtown GR for NYE
–Large room with a sitting area, decent (for a hotel) kitchen area, two beds and two TVs for a good price
–Free breakfast with a pancake machine
Cons:
–Over the phone, shuttle service was described as open to the public. When we got there, shuttle tickets were only provided to those staying at the hotel. Then, of course, the tickets were never taken, so our friends could’ve used the service anyway. However, the shuttles back were extremely packed, and they were clearly overwhelmed during the 12:30 slot, the demand for which should’ve been easy to predict.
–Pool and jacuzzi area were infested with children and their parents who couldn’t give less of a damn about them
–The eggs and biscuits and gravy were a little subpar
Overall a pretty average experience, which is fine, despite my whiny tone.

Far better than my expectation
This holiday inn express is very nice.
I got a suite room with 2 TVs, minibar, large bathroom, a comfort couch, microwave, refridgerater and secure box.
They even provide paper towel, plastic utensils in case you buy food from somewhere.
Hotel is right next to 28^th and I — 196 and also next to Meijer.
Pool looked nice and clean but I didn’t have time to try it.
It’s just a huge room even for a couple or family.
I stayed at Sleep Inns the night before and for $ 10 different.
I would rather stay at Holiday Inn for better experience.
Breakfast was okay not great but not bad either.
My friend stayed at Radisson in Downtown GR and it’s just a dark tiny room compared to Holiday Inn Airport.