Pure Emerald Salon and Day Spa

My cut was ok and I also got a deep conditioning (didn’t notice much of a difference). So I was willing to go back based on that. However, I used the restroom there and the restroom was very dirty (not dirty like you expect a restroom to be dirty… but DUSTY). The back of the toilet had a thick layer of dust on it… which leads me to believe it doesn’t get cleaned much. Also, while sitting at my stylists seat the counter in front of me was again COVERED in dust. The floor was pretty dirty too. In my opinion, to make your place seem more «high» end, you need to do simple things like dusting. I am still debating on whether I keep my next appointment or not. Being new to the area, I am having a tough time finding a stylist I like and can stick with.

I used Pure Emerald Salon for the first time to have my hair and make-​up done on my wedding day. I went in prior, for my trial appointment’s. I had a full hair up-​do, and I also had the airbrush makeup done. I really have no complaints with the airbrush makeup — I loved how it turned out and so did all my friends and family. I was disappointed with my hair though. I have a lot of hair — that being said, I do not believe the hair dresser put in enough bobby pins or hairspray to keep my hair in place. I’ve had other up-do’s in the past where they have stayed perfectly all night long through dancing. Mine did not. Another issue I had early on with this salon, was no call backs. When I tried to schedule an appointment for my wedding party I kept being told I need to speak with the manager. I left numerous messages and only after much persistence did I get to finally talk with the manager and get my appointment set up. For a bride, this is frustrating. I also thought Pure Emerald Salon was a bit over priced. I paid over $ 200 for my up-​do and airbrush makeup. My maid’s paid $ 70 for their up-do’s (which included a 20% mandatory gratuity by the salon). I tried Pure Emerald Salon because I was given a gift certificate here for Christmas. I do not think I will come back.

Sloppy and expensive manis. Got charged for my 7 yr old same price as mine!!! :(blower is not even timed. You have to just figure out for yourself when you are done drying them and then leave.

Don’t think I’ll be going back here. I’m having a really hard time finding someone who can do highlights and a decent cut in this area. I’ve seen Brooke at Emerald 3 times. The first time was good, she dyed my hair brown and it looked great and this was a huge departure from my normal look– I’ve been blonde my whole life and got sick of the upkeep of highlights so I went brown for the first time and loved it. Since then I went back to highlights. I had them done twice at Emerald. Both times she did not get close to the roots so that the next day when I went to pull my hair back I had a HUGE «halo» of dark dark roots. It looks like I did it myself. There is like an inch or more of roots when I pull my hair back (which I do a lot).
Aside from the botch highlights there are a few other things I noticed that make me not want to come back there. They apparently merged with another salon in town so a lot of their clients from the salon they merged with come in and bring their three kids who run a muck around the hair cut area. This has been on every occasion I have been in and with what appears to be different clients. Not exactly the experience I am looking for when I go in for two hours to get my hair done. Another time one of their stylists was sitting at her own station giving herself a blowout. I thought that was really unprofessional. My aunt used to get her hair done at Emerald and she told me that when the merger happened the three best stylists they had left and opened their own place. Maybe that explains the lack of quality.
I’m upset because they have a really good product line in house (Davines) that I fell in love with when I would get my hair done in Chicago before I moved here. So I may continue to purchase the products from here but I’m not sure I will be back to have anything else done. Really they should deliver more for a whopping $ 170 cut and color.

Just got my hair done at Emerald Cut with Jen H. and love it! The color is awesome, the style beautiful. Jen listens to what I want and knows what to do to get it for me. I love the products they use and I love the salon set up… good coffee too!

I have lived in Chicago and Miami where you can easily do some research online and find an awesome hair stylist.
Whenever I’m in South Bend and need a haircut or color, making an appointment at one of the salons is always a gamble, but last time I was home, I finally found someone who has now secured my confidence– Jessica at Emerald Cut!
She spent time discussing with me what I wanted and could do given my budget– she was very honest about the effectiveness of different services. She did an amazing job– I have never been a huge fan of my hair until she styled it for me.
If you’re looking for a new stylist, I highly recommend going to her!