Service King Collision Repair of Grapevine

With full photos of all damage to car prior to ‘service’ the center wants to tell me what damage was on the car before the had it. The ‘rock chips’ that the advsor claims a competent profession in his own shop identified as faulty paint.
In addition to the poor workmanship. other damage was do e to car that I would have let go. There rush to collect quickly and finish cars in rental restrictions leaves quality lacking.
I could live with mistakes I won’t let them simply lie. Remember you have a choice in insurance repairs. Don’t make t h e same bad choice.
Fortunately my attorney has a five star rating.
Sorry for the inflated rating but Unilocal requires a single star.

Had a decent experience here. Was rear ended by an irresponsible young driver while I was stopped at a red light (which had been red for a few mins). Anyway, decided to get my repairs done here. Repairs took longer than quoted, but that is typical. Finished work was nice, no complaints there. Also had repairs completed for our other vehicle here which were satisfactory.

Would not recommend this location to ANYONE! My car went in to the shop from a wreck and was only supposed to take «3 days» and it became to be two and a half weeks. They always messed up something else fixing the original problem. Now they are trying to say they didn’t mess up anything! LIARS!!! Worst staff ever!!!

POOR CUSTOMER and workmanship is questionable. All repairs were not completed when they indicated that the vehicle was ready for pickup. An additional 2 trips were necessary to get the vehicle repaired properly,
To make matters worse, I paid all amounts due according to what I was told by their personnel. And now, almost 3 months later they are demanding an additional 500 because THEY made a mistake in computing the amount due,
I told them that i do not agree, but offered to split the difference with them and settle the matter.
And today on New Years Eve, I got a threatening letter DEMANDING the 500.00 they claim is due or they would seek an offense against me and/​or REPO my vehiole.
What a poor excuse for Customer Service!

The customer service at Service King Grapevine cannot be beat and as a bonus, I ended up saving some money in the process! After coming from a business trip from Denver, I had rung them on a Friday afternoon from the airport and found out my car wasn’t quite ready for pick up. I was informed that it still needed to be checked and washed and that I may need to pick it up Monday. Thinking there may be a chance for me to get it back sooner, I called the following day. Terry Weiss, one of their Service Agent, answered. I explained what I was told the day before. He said he would check up on the state of the car and if all it needed was a good wash, he would do it himself, stay open later and save me two days worth of car rental. After a few minutes, he called me back and told me to come on down. He would get my car cleaned up and ready to for the road. I was relieved and absolutely grateful.
I arrived a little before 1pm and Terry was washing the car himself. He spent the next thirty cleaning my car. I was impressed by not only his willingness to help me, but also the workmanship that went into repairing those dents. I had two extremely large hail dents on the roof that are now gone. You can’t even tell! The hood looks immaculate. Terry also explained what I should and should not do while the paint is curing. He also suggested products on caring for my car for the next 30 days.
By the time I left, it was almost 2 pm. I know Terry was not required to stay and assist me. However, he did and went above and beyond what was required of him. Even while we were about to discuss the bill and the phone rang, he excused himself and took the call, answering in a positive, friendly and unhurried manner. That was excellent. I have witnessed many times when it’s close to closing time how some employees become impatient and try to get the customer out of the way as quickly as possible. Terry did the complete opposite with me and the customer on the phone. He still walked me through my bill and stated that if anything was missed to come back and Service King would take care of it. It’s so good to see that there are still people out there who provide stellar customer service. Should I need to have repairs of this nature done again to my vehicle (hopefully this is not the case any time in the near future), I will definitely be bringing it back to this place.

Brian, Paul and the guys in the shop really took care of my car. It looks even better now than what it did before it got damaged. It wasn’t exactly 100% perfect the first time I picked it up, but they all went out of their way to make it perfect. Kudos to everyone there; I’m a very satisfied customer.