Sun & Ski

Ok so me and my friend went to the mall and bought a couple different things from other stores so we had 2 small bags with us with our clothes in them. We went into Sun & Ski to look around, then Ester, one of the workers, walked up to us kinda suspiciously. She said hello and we responded very friendly and then Ester accused me and my friend of stealing! She said in a passive aggressive «Those bags y’all have are pretty convenient…» Now maybe we’re over reacting but I have never nor had any intention of stealing anything before. Overall very insulted and angry with Ester and this store.

Don’t order anything online. I rush shipped an order, they sent me the wrong size. I called customer service, spoke with Melissa P., she was rude and could care less. I spent a lot of money with this company, but I will find somewhere else to spend my money. Very disappointing.

Brought my bike here for a big tune-​up 3 months ago, because an older bike mechanic here named David really impressed me with his friendliness and bike knowledge when I asked about some problems I was having. Tune up overall was very good, but not long after I started having trouble with the front shifter getting onto the big chainring. Today I brought it in not knowing what to expect and after explaining what happened, Andy in the service section spent 30 minutes solving the problem, changed the cable, and didn’t ask me to pay for any of it even though it took me 3 months to get it back into the shop. That’s service I can appreciate!

If you are an outdoor cyclist or take a lot of spin classes come check this place out for your bike needs! Their bike center is phenomenal and the folks there are always super helpful. I teach a spin class and had some issues with my clips on my shoes. I came here and they hooked me up! I purchased some brand new clips and they put them on for me and tightened ‘em up free of charge. Their workout gear and shoes are decently priced as well. But, I will always come here for bike shoes and accessories! It’s truly awesome.

Was visiting Dallas for few weeks and took my bike with. Sun & ski boxed and shipped my bike home for a VERY reasonable price. Super friendly and helpful staff. When my bike arrived home it was perfect. Whoever boxed it, treated it like it was their own bike. Great care to wrap and protect all parts. Very happy.

I placed an order with this company by calling their online sales dept. located in Houston, TX on Wednesday morning because I wanted a price match. I was told by the rep that the order would be split and one of the items was being shipped by this Grapevine location. I paid for two day shipping so that I could have my items on Friday. The clerk told me he would follow up with the store to make sure it was shipped. I also followed up after I received the shipping notification and was told both had been shipped (GREAT!!!) and was given the additional tracking info. I called fedex to confirm and was informed that they had not received a pick up request for the 2^nd item. I called Sun and Ski to inquire and was told they would find out the issue and follow up. No follow up from them so I called Friday morning and the Grapevine store had not responded to them. The rep told me that the store dropped the ball so I asked them to ship for Saturday delivery. The rep responded with FedEx doesn’t fly on the weekends, LOL. Of course I called FedEx to verify this info and was told that all the store had to do was request Saturday delivery. Long story short Sun and Ski lied about Saturday shipping and refuses to ship my package for Saturday delivery even though they have the ability and I offered to pay the difference in cost. They told me it was not their policy. Not their policy to provide customer service? This is the most ridiculous thing I’ve ever heard in my online ordering experience history and it’s pretty lame on their part. I will not be ordering from them again nor will I refer anyone to them. I’ll stick with
for my skiing and cycling, apparel and gear.

I wouldnt think it would be a good business decision to open a snowskiing shop in Texas but this place seems to stay busy. I will say that they have a good selection of bicycles and the store is always clean.

awesome online customer service and the most competitive prices.
i ordered two pairs of vibram five finger from sun and ski online to try and take advantage of the free shipping for over $ 75. somehow, and for some reason i had trouble ordering the 2^nd pair on the same day. luckily Sylvia at Sun and Ski was able to refund the shipping for me instantly without hassle, and i got two pairs of new Vibram to add to my growing five finger collection. the best of all, they seem to have the best sale price. the shoes arrived on-​time and shipping refunded.
i will definitely come back in the near future for more of my vibram craze.

I don’t really know what to say about Sun and Ski Sports. Their prices can be ok especially if they have sales, but they are kind of the jack of all trades, master of none, in outdoor sports world. I would say they do all of them ok but none of them great. If you are looking for camping gear, go to REI; if you are looking for biking gear, go to Bicycles Inc., if you are looking for skiing gear, go to CD’s; fishing stuff, go to Bass Pro, but if you are at Grapevine Mills and your wife or girlfriend is roaming through some dress shop, then Sun and Ski is a good place to get away to and see if they have something on sale.

I went to sun and ski to purchase a bike for my son and I. They had a good selection of bikes and the salesperson Randy was pretty knowledgeable about the bikes we were looking at. After trying the them out, we decided to purchase both bikes. We got fitted and such but then I realized that I wasn’t going to be able to get both bikes in the car. I had forgotten my bike rack. I asked if they had an extra helmet I could borrow so I could ride my bike home. Unfortunately they did not have any from the store they could lend. So here’s the reason for five star rating, Nate the manager gave me his own personal helmet so I could get home. No questions other than if I thought I could get it back by closing time. Great experience!

I got so many nice NORTHFACE jackets from this place for under the suggested retail price. The staff here is awesome. They are friendly … and even meet and greet! Although there is one funky lady here who follows you around kind of creepily … but … i love shopping here and even just browsing.

Well the customer service isn’t all that great. You can definitely tell they are there just to get their pay check. We went in looking at shoes and the guy in the shoe department was the only one that was helpful throughout the store. Everyone else just kind of starred at us like we were going to rob the place. I didn’t know I looked that suspicious. You certainly don’t want your customers to feel that way when they walk in because it certainly doesn’t make me want to come back.
They do have a great variety of shoes to choose from though. We will be back just because of the nice guy in the shoe department to help us choose some shoes for my wife that she liked but didn’t have her size.

The staff here provide great service and are very knowledgeable about their equipment. I’ve been here several time for various items and equipment servicing. The first time I came to this store was to have my skis tuned and board waxed for a trip. I was tight on time and they made sure my equipment was done when they said they would be.
I was there to look at some ski bags off season and the guy turned me on to a great deal they had on a Vokle bag. He pulled it out of the back and let me know it was ridiculously discounted due to the summer season.
I forgot why I went back again… ok, ok so maybe it was just because I’m a gear junkie but I needed info on new riding boots and the guy there spent a ton of time on me finding the right boot that fit just so. I ended up getting a pair that was on sale and it’s probably the most comfortable pair of riding boots I’ve ever owned.
All in all, a great place with very good staff. Their regular priced stuff is not cheap (like any big retail shop) but if you can find some stuff on sale, they’ve got some super deals.
I do have to add though that I haven’t shopped around very much for other ski shops since I moved here a year ago so don’t have much to compare. I prefer mom and pops because they tend to have better service but this place was definitely up there.