DeMartini RV Sales

Outstanding customer service! When you buy and sell as much as we do you know how a deal is supposed to be. Sheryl and Jon are excellent! No pressure and no BS. If the answer to my question wasn’t known it was verified and they didn’t guess.
We went to surrounding dealers first and that was a complete waste of time.
Demartinin’s was able to get us into a Toy Hauler with multiple offers when others couldn’t.
They worked hard for us even though our purchase was small in comparison to the $ 250,000+ cost of some of their Motorhomes. They also wanted to be sure we were happy with the purchase for years to come!

Feel free to deal with these folks. Their customer service is 2^nd to none! If there was 10 stars I would give it to them. Finest quality coaches at competitive prices. Rodney was our guy and he went more than the extra mile for us.

Mr. Tim Di Martini,
My Fiancé and I are residents of Nevada City and are first time RV owners. We had some questions about up-​grades and visited your Dealership on Monday.
While there, we had the best experience imaginable!
The gentlemen at the service counter were inviting, friendly and most of all — incredibly knowledgeable. Besides having the right equipment for the up-​grades, they were thoroughly informative and completely diminished all off grid living concerns we had. Every question we came up with, they answered and gave us options. All of the advice we received came from first hand experience. I think this goes a long way as the last thing any solutions seeking customer wants to encounter is a sales pitch. Our questions ranged from the following topics: on-​demand tank-​less water heating solutions, solar power electric systems, and towing our Prius.
We had some hesitations and concerns being first time RV owners. After leaving your dealership we both felt we made friends with experts who would honorably service any off-​grid or driving issues that we might encounter.
Before we exited the service department, Mike offered some words of wisdom in regards to owning an RV that were worth their weight in gold! We walked out with big smiles in total confidence.
From the bottom of our hearts, thank you for running a business which made us feel our happiness, safety and well-​being truly mattered. We are relieved to know we now have friends in the RV business to watch over us as we embark on our new journey.
Cheers to all of you for doing business the right way and going far and beyond the call of duty.
Thank you!
Sincerely
Markus and Lauren

Well. I received a call from one of the owners of DeMartini who contacted Forest River regarding the radio. Apparently there are issues with this component and Forest River agreed to replace it. Made my appointment and DeMartini got me in and out right on schedule this time! The only problem is the component is still malfunctioning. It’s a Jensen Brand. I will not waste my or DeMartini’s time this time around… will be looking for an upgrade.

DONT SHOP HERE… They will not know who you are after purchase!
Please Don’t…You will live with the mistake for a long time if you do.
Those folks that rate anything higher than one star must have just purchased and have had nothing go wrong YET. Out of the last year DeMartini has had my rig for over 4 months. Every time I go back nothing has been done. They hadnt even looked to see if Thor responded to the original warranty inquiry. Work that had been said to be completed obviously had not. Recently engaged this was one of our first purchases together and it has been the worst purchase experience ever. We are now trying to get out of both the truck and trailer we purchased. First of all they sold us a gas truck that was way too small to pull our trailer with over 100,000 miles on it. They said no problem towing it… We sold it a month later and bought chevy 3500. So we learned the hard way… Cool. Now we are trying to unload the trailer. we told them we need all the warranty work completed because we are trading it in. Very little has happened.
The latest… Every counter top and table made out of the cheap press board is bubbling. The counter tops in the kitchen, Bathroom, bedroom and kitchen table are all separating and bubbling and the laminate if no longer a part of the press board. Thor said its from a leak. Every surface in the trailer from a mystery leak? Oh and of course they never mentioned repairing the nonexistent leak. I have spoken to both the owner and owners brother and they told me i am welcome to contact thor. So I asked why are you here then… Why didnt I just order from thor if I have to do his job. He just stood there like a silent st bernard and insisted there is nothing he can do.
We had planned on taking us around the country, all four corners this year but I never got it passed truckee before having to bring it back to grass valley.
Do Not Go Here. They make you wait outside their office until they are done with all the folks who are purchasing and I just want to tell these folks… dont do it our you will be sitting in this chair too waiting for them to get the courage to speak with you when they know they have done their customers so wrong.
Not to mention they never call back. Everytime i have to call leave message and then go into dealership to corner them into talking to me.
Again obvioulsly these folks who have high rating have not had any dealings with anyone other than salesmen!
So far we have had a lot better experience with Camping World they are trying to fix the whole situation that I havent even gone into here that DeMartini has created.
They other thing… When trailer was two months old (and they had had it in for warranty work for that whole time except for a couple of days we took it out and found everything wrong.)
We found the generator didnt work. I took it to «Their guy» and I quote. This nut job supposedly did a 650.00 repair for bad gas and lack of maintenance without getting my permission. DeMartini said it was not covered even though the bad gas was either theirs or Thors. we had not put gas in the toy hauler yet. So I was charged 650.00 for bad gas that came with the trailer. and they just say sorry nothing we can do. ps they wouldnt give me the old parts from the repair that i did not ok. I had to pay it because my family was all sitting in the car waiting to go camping, OMG such crooks just thinking about it,
mind you this is the same gentlemen whom I quote when we wanted to trade it in…
«Your not gonna get a better one they are all make from shit»…dont forget the guys name im quoting is DeMartini… you want to make out a check to a DeMartini for your rig who thinks that highly of his product?
After researching this business further than I had originally… We live in a small town.
Found one person who had purchased an RV in full with a check. DeMartini cashed it. The customer drove all the way from Texas to find another check in the same amount waiting for them as DeMartini had sold the rig to someone willing to pay full price.
Another one happened to local folks in our little town. An elderly widow had consigned her 150,00.00 rv to DeMartini’s to sell because her husband was the RV guy. Someone from DeMartini called her later and said there is a wonderful little couple here that wants to offer you 50,000 for your rig… Knowing this lady was grieving talked her into selling it to them. The widow later ran into her rig in town and spoke with the gentlemen driving it and she discovered he had purchased for the original asking price of $ 150,000.
When both parties confronted demartinis thier attitude was one of «We can buy a whole lot of lawyer for 100 grand.»
All these things came to light for our family after is was too late… Head the warning.
DONT SHOP HERE!!! Well you can shop here just remember he told me to my face all his product is shit! Which means you have to rely on the warranty work… Good Luck!

Some of you may have had a pleasant experience with the sales department, but you will find far less in service. We have been going to the service department for close to 10 years. The past two visits were far less than satisfactory. Service techs leave foot prints, grease finger prints inside our coach. The techs do the assigned job but don’t put all the nuts and bolts back in or in tightly. I have to check everything. This time they told me they had done certain work, I checked, it had not been done but I was charged for it. Picked up the coach a couple days ago, and this morning oil leaking from the generator! We are at Sacramento Truck and now I will have to pay them to fix whatever DeMartini service did or did not do. Fortunately I have not run the gen so no damage. I will not go back to DeMartini and am about to ask for the credit for servicing the gen ($ 149).

It took us the better part of 2 years to find the exact Class C Unit we wanted. I have a long story about how well DeMartini treated us. But in short, there is no other RV dealer in all of California I would ever go to again except DeMartini. They were the most accommodating to order a special unit for us, the best price, the best service and the best warranty work so far. We visited and or spoke to every RV dealer from San Diego to Portland and even some back east. No one even came close to the wonderful overall experience we had at DeMartini, and they are the only RV Full Service Dealer we will ever go back to. A well earned 5 Stars!

After 2+ years of research, RV shows, visiting dealership across the US, I can say that DeMartini RV is the BEST RV dealership on the planet. No hassle, No pressure, Huge inventory, Knowledgeable staff, great price, great services, best line of products … Tim and Brent are fantastic — I highly recommend anyone looking for an RV to shop here! It’s a long ass drive from civilization but totally worth it.

Could not find any sales persons to help me.

We had been looking around for a coach for almost a year and have been to a multitude of dealerships. I found out about DeMartini RV from a forum online. I visited their website and the exact deal we had been looking for was on their website. I immediately called to see if it was still available. I spoke with Nate Davey on the phone and he told me the coach was still available, asked if I had any questions about it, gave me their hours, and even helped me with directions.
When I arrived I was immediately greeted by a very nice lady who worked there and she directed me to Nate. The coach was in immaculate shape and Nate was extremely helpful. After inspecting and driving the coach we decided to purchase it. Nate told me they would get it all ready for us and we could pick it up shortly. We left and decided to pick it up a few days later.
Nate called us the following day and told us they did not like the shape of the tires and would be putting all new tires on the RV for us and there wouldn’t be a charge. I have never heard of a dealership doing that.
The day we picked up the coach Nate had everything ready for us. We also visited their parts department and Rob was extremely helpful. This being our first RV, Rob spent over 2 hours with us showing us what the different products were and how they worked. They did have a pretty good selection in the showroom, but they also have a catalog that they can order almost anything from and they can probably get you anything available. Before we left Nate had Mike, one of his head service guys walk us through the entire coach and show us how everything worked. Understanding that this was our first RV he also explained to us how to hook up, service, dump the tanks, and a lot of the ins and outs.
We also purchased a rear view camera while we were there and made an appointment to come back and have it installed. In between the install we used the RV and found a couple things that we thought should be fixed and quite a few we didn’t understand. When we came in, Nate immediately got Mike again (because we were comfortable with him) and explained our concerns to him. Mike and Nate took us to the coach and explained to us how everything worked and even though the coach was «as is» when we bought it, they fixed the very small issues we had with no cost.
This has been one of the enjoyable experiences we have had in a VERY long time. Everything about the dealership, the people that work there, and the coach feels extremely comfortable. We will be recommending DeMartini RV to all of our friends and family and anyone we meet who asks about the coach. Great job DeMartini RV, 10 thumbs up!

Demartini is rated high in my book. Their pricing is among the best on the nation, as per the Internet. Sales process went smooth without haggling. Service work for warranty work has been excellent. If something needs fixing they fix it. We feel lucky to live close by!

We found out about DeMartini through the
forums and wanted to see if our experience matched the positive experience of others. So far, so good… it’s great. Not perfect, but nitpicky items wouldn’t add to even ½ a star taken off. One thing is the service department in constant demand. This month (January) shows 15 – 20 being worked on simultaneously, license plates from all over.
Forum users were saying they travel from outside the area to get service at DeMartini, and that purchase prices compare with the large discount companies in Texas. We found both to be true.
For two years, we’ve been eyeing Class A Thor Outlaws and knew that DeMartini carried them, usually 1 or 2 in the lot at a time. Since we’re fortunate that we live in the same area, we’d go up on weekends just to look at them, they’re fairly rare. Most times, the salespeople didn’t know we were there.
At one point, we were told they had a new Class C Outlaw (new in 2014), but we weren’t interested in something that small, so we dismissed it. Eventually, though, we entertained the idea and that’s what we ended up buying.
Salesman Nate was outstanding. Laid back, no pressure, calm, attentive, thorough, patient. We’d never had a new car sales experience like this before, it was more like a smooth real estate purchase… if there is such a thing. He told us he’s been there 16 years, which says a lot. Then he said so-​and-​so in Parts has been there 12 years, others in Service 10 years, etc. So that increased our trust in the company, the longevity says something about the employer, and their experience.
We’ll be adding to our reviews here because we can see this is going to be a journey, and we look forward to working with DeMartini for service (the Outlaw is known to have a number of warranty issues). Stay tuned.
In the meantime, we HIGHLY recommend them.

I recently brought my class A motorhome in for a chassis check along with a few other minor items. I had a 10am appointment and ended up waiting 40 minutes before someone could process and take my vehicle. A week later I hadn’t heard a word from them so I called. I was told it hadn’t been worked on yet. Not sure why I needed to make an appointment for the work??? That’s not what I’m accustomed to when I take my car in for service so I twice asked the service manager for an explanation of how their service dept. worked and never received one. After my call the work was completed the next day, it was satisfactory and the price seemed fair. I just got the feeling they really didn’t care about my business. I always try to shop local first but in the future I’ll take my coach down the hill for service.

My husband and I visited this dealership to look at new motorhomes. We looked at 12 models and no one ever showed up to help us. We just ended up leaving. We later called them for service on our current camper trailer and they were very rude. I called multiple times with no call backs. So I finally drove to the dealership. They told me that I should just get my husband to contact them later. I was extremely polite and I’m a smart person who is fully capable of being treated with respect. I thought it was unfortunate that such a professional looking dealership provides such minimal attention to their customers.

We have been using the grass valley shop for all of our repairs for the past two years. We could not be more satisfied. They have been able to fix things on our Monaco diplomat that the manufacturer couldn’t. We even had problems on the road and took to a mobile mechanic and he said that we needed a new condenser for our Dash a/​c. Dimartini, dayne, put an a/​c check machine on it and found that the a/​c just needed recharged. Thank you dayne! We don’t ever like to have service of course but if we do we only take it to dimartini!
Ann G., sparks, Nevada.

We went to DeMartinis with our fleet wood rv to get a bigger one that was longer with more slides with possible. We had a pre-​approved loan, but it had high interest! We had to declare bankruptcy in 2007 because the economy was crashing and my husband and I both lost our jobs and our home. It’s been a long hard road working to get credit back. We had bought another home in Michigan, but decided to sell and become full timers. We went to DeMartinis and they set us up in their little campi g area with electric, water and dump. Jon thought he might be able to help us get a better loan. The one we had was 12% interest for 80 grand, and he got us one for 120 grand at 8% percent interest. We were so happy and ended up getting an rv that we only dreamed of having. We have a beautiful home all from the hard work at DeMartinis. They did a fabulous inspection and cleaned for us. It looked like brand new! We were there for over a week, and they were so kind and helpful the entire time! I highly recommend DeMartinis rv. In fact, the only reason we found out about them was from a couple we meet at an rv park that had been searching for an rv and ended up there. They couldn’t say enough good things about this place. So we decided to check it out and we are so grateful we did!!!

The absolute worst customer service we have ever had, without exception. We purchased the motor home with the promise that the air conditioning would be fixed, and the television would be working before our maiden trip. We were going to be gone a month. All the reservations had been made and paid for so postponing the trip was not an option. We were left waiting until 8:00 PM Saturday for the repair people to arrive, after being assured they were still coming (that they liked the over time) no phone calls and no show. We set out Sunday for our month long vacation with nothing done. We were not two hundred miles up the road when it broke down (over heating).
A thousand dollars and two days lodging we lost were back on the road. We are now back home and the motorhomes has been in the shop for two weeks and all the repairs have not been completed yet. We wrote Tim De Martini and never heard a word back. The service manager however let us know that we would not be reimbursed for the emergency repairs.

The Summary:
We have been dealing with DeMartini for about a year and a ½ now. We purchased our Class A Monaco used from DeMartini last year, had extended warranty work done this year and interacted with them remotely for a recall issue last week.
For the most part, my wife and I are satisfied with our experiences at DeMartini — they work hard to satisfy you. The recall issue last week though really tested the integrity of DeMartini and they came through. We will go back to DeMartini.
For those who want the detailed review:
We bought our coach (2005 Monaco LaPalma) from DeMartini in March of 2012. We felt good overall about the experience including the price and «education on all the piece parts» we received. They even went out of their way in that John DeMartini personally went to the DMV to get our permanent plates so we’d have them in time to get into Canada.
We had some extended warranty work done in May of this year. Kevin Parker, the Parts and Service Director is very straightforward and pleasant to deal with. They were not able to address one issue — leveler jack leaking, since Power Gear needs 2 weeks to make one — but did everything else in a timely and professional manner — they even addressed a fluke GFI issue when we went to pick it up for no charge.
Last week though, we had a brake failure in Iowa — no accident luckily. It turns out there was an open recall from Workhorse (the chassis manufacturer) from 2010 to replace all 4 brake calipers. This made us pretty upset to learn we bought it with the open recall on it and felt DeMartini should have checked the VIN for open recalls on the coach before they sold it to us. Even worse, Workhorse paid for the calipers but not the collateral damage to the rotors, bearings, etc.
I wrote an e-​mail to Kevin expressing my concerns. Kevin/​DeMartini stepped up and offered to pay ½ the costs In my note to them, I also asked them to check on recalls for used coaches they sell. While no firm commitment on this point I did receive a reply with «having worked with you in the past from a service stand point, you know we are committed to attempting to satisfy all of our customer needs. We certainly appreciate your feedback and will always work to get better at what we do.» Therefore, we trust they will indeed do a bit of extra checking on the used coaches they sell.
So overall, even though we are still upset with the fact the coach was not checked for recalls before we bought it, we feel DeMartini stands by their products and will work with you to address your concerns. You can’t say that about all that many dealers these days…

I purchased a used Monaco and traded my previous motorhome. Jay Griffin, Kevin Parker, and Jon DeMartini were all great to work with and have been outstanding ever since. I can’t say enough about the service department! I’ve called multiple times with questions as I learned the new rig and I’ve always received great information. When I had the rig in for annual service and installation of the washer/​dryer something drained my coach batteries. Kevin called in one of his tech’s on a Saturday and they did a thorough check of all the systems and got me on the road for a planned vacation. It’s this type of service that will keep me a loyal customer.

I wrote that first revue about DeMatini RV. This company needs a –100 in stars… Tim DeMartini is the biggest RIPOFF in the motorhome industry… I made a deal with Tim on a 2010 Fleetwood Revalution for $ 190,000.00 Tim said it will be ready in a week. I had put down a $ 2000 deposit… I came back in a week with my cashiers check & Tim said he couldn’t sell the coach because the owner STOL $ 20,000 from him from Fleetwood… Then he starts on the coach is a lemon… Now the coach is on his web site for $ 209,999.00…BEWARE THIS GUY IS S RIP OF BULLSHITER!!! He lies about everything… Please contact me if any one else needs info…