Dave Polsky Tire & Auto Centers

Too bad you have to even leave one star. Total fail on all levels when it comes to the end to end experience. This Hertz location is part of the Dave Polsky Tire & Auto Center in Green Valley. I don’t know if that’s part of the problem. None the less the experience my oldest daughter had with getting a rental car after she had the misfortune of an accident that totaled her car reminded me of why I do not choose Hertz when given the choice.
Let’s start with actually acquiring the car. I work throughout the week so Saturday was the only day I was going to be able to help her get the car. The hours posted on their website said they were open til 1:00 pm. It was only by calling to see if the car was ready that we found out they closed at 11:00. We had to completely rearrange a lot of scheduled things to get there in time.
When we walked in, the lady at the counter acts completely clueless about the fact that we were going to be there picking up a car. There was another couple in the lobby and I’m guessing they were there for an insurance rental too. She makes a knowing comment about the fact that the store never gets notified about these kind of things. But after some minimal searching she manages to find our paperwork. It’s all hard copy paperwork. I guess this location doesn’t rank for any technology from Hertz. Before she can start us on filling out the paperwork, a customer needing work done from the Midas store walks in. Does she get us started on paperwork? No, or course not. She stops working with us completely. Greets customer… yells at guys in shop about his issue… diverts for a good 20 minutes before she gets back to us. She starts to work with us again and guess what??? Yep another customer comes in, this time to pick up a car. Can you guess? You are so smart. Yes, once again she diverts from us to assist him. Finally she gets us through all the paperwork and walks us out to the car. We look over the car and other than a missing hub cap and designating no smoking on fhe checkout forms, the car seemed ok on the outside. My daughter finally had her rental car. The inside though obviously hadn’t been looked at when returned, because garbage from the previous renter was still in the car.
That’s what makes the next part so unbelievably insane. My daughter found a replacement car, so she returned the rental car yesterday. That’s time a man was in charge of the return. He went over the car, which was fine on the outside. He marked off two things. One, he is trying to add 100 for interior damage because of dog hair. First, no animals were in that car at anytime. Second, the only possible dog hair that could be on the car could be off the shoes. How much could that possibly be? Certainly not enough to make it worthy of «interior damage». Given the fact that they didn’t care enough to clean the car before we got it, I don’t understand how they could suddenly be so concerned now. But I have a hypotheses which I will reveal shortly. Second, he told her that she didn’t bring it back full and that Hertz was going to charge her $ 10 a gallon to fill it up. She was so worried about that, that she actually left and went to the gas station close by to fill it up. It took $ 1.00 worth of gas to «fill» it up… yeah, that’s right, $ 1.00. Whew… dodged that bullet.
So here is where it gets, in my humble opinion, disgusting beyond words. My daughter has disabilities that are not completely discreet. She manages very well, but an observant eye would notice. In my not so humble opinion, this was a case of bullying and harassment. The gentleman and I use that term loosely, who looked over the car must have noticed and as such decided that she wouldn’t fight it. Why not try to gain a few cheap bucks from the deal. So Hertz… you get a big fat zero from me for this review of this location. I wish I could say this is the only bad experience I’ve had with Hertz, but sadly I can’t. It’s why you will never, ever be my first choice in a rental car company. I’d choose Eddie’s Sleezy Cheap Rentals first. No wait… even better. I’ll give my SSN to a guy on Craigslist first. I have to add one last thing… if this is any indication of the service at this shop… Run away!!!

Stopped by in need of a flat repair. Bought two new tires. Customer service was good and their pricing was fair. I’d recommend them and use them again.

Took car in for an oil change — completed quickly — started home and every warning light possible came on — took it back. It took the mechanics all of two minutes to determine that there was major pack rat damage to the wiring. In addition there was a problem that Nissan had sent out a Service Bulletin — which really means there is something wrong with the car but we are not paying for it — something short of a recall. Anyway two and half days later car is fixed. Michelle and her crew did a terrific job fixing the car and it runs great. She kept me informed of the progress. They did the work for a very good price — It was very stressful and the last thing you want to hear is that there is a problem with the wiring somewhere on a computerized car. THANKS guys.

My husband and I broke down just outside of Green Valley. These guys called a tow truck for us and had us in the shop by 430 p.m. They close the shop at 5. They were able to refer us to a lovely local hotel where we stayed the night. The next morning they picked us up and they had the truck up and running. They couldn’t guarantee the service because they needed a part that couldn’t come in until Monday. Amazingly they didn’t charge us for anything! We were able to get home safely. You just don’t see this kind of service anymore! Michele with a doll.

These people are the biggest ripoffs in Green Valley. Let me start by saying I drive less than 4000 per year. (My car is a 2000 model and it has 42 000 miles on it.) I bought 4 new tires from them in 2009. Got a nail in one the other day. They claimed it was not under warranty because I had ridden on it flat (not true). Then they told me that in addition, since I hadn’t rotated my tires every six months it would not be under warranty anyway. When I questioned the owner himself on this, he said, no, you just had to rotate the tires every other oil change. Since I only get my oil changed once a year. I had paperwork to show I had the tires rotated every other year (every 8000 miles). When I brought this up to Michelle, she then told me that it wasn’t under the warranty because I hadn’t had the alignment checked every 6 months. I’m telling you, they make stuff up as they go along, to not honor their warranties. So, I was stuck for a tire, and the claimed I had to buy 2 new ones in order for the car to be balanced. A total rip-​off. Also, several months back they quoted me $ 900 for a job that I had done elsewhere for $ 500. They are a rip-​off. And they always find something more wrong with the car when you bring it in for something else. That same thing happened to a woman while I waiting there. Stay far away!

I highly recommend them. I’m from Washington and my faithful truck just quit while pulling out into a busy street. I called for a tow to the nearest repair facility and fortunately was towed to Dave Polsky’s.
They quickly diagnosed a tired fuel pump and had me going the next day (I had got there about 4 PM). All at a cost considerably less than having it done routinely at a dealer.
Mr. Polsky, Michelle the manager and all the staff I meet were very helpful and friendly and couldn’t have been nicer.

I usually get my oil change and services done at the dealership because I think they gave me the best service. Upon arriving at this shop I was informed that none of the inspections performed were up to par, for example my air filters were filthy they had to be changed, even though I was told they were. While doing my oil change the mechanic showed me the oil used is not the oil they were charging for. I am extremely satisfied with the service will be recommending these people to my friends and family. Michelle was awesome at explaining everything and took great care of me thanks!

I went to David’s first time today with a battery issue. They tested my batteries found out it was drained. They charge my battery quickly and only charged me $ 20.
What I was more impressed with what their dealings with other customers as I waited. A young mother came in with about a two-​year-​old daughter and her car was overheating they quickly corrected that problem identified she had bald tires and worked with her husband to cut a deal on some tires that they could afford.
I would recommend this shop in a heart beat.

I decided to try a local small business that was advertised on my grocery store receipt. I had an oil change done. I asked if they could lock up the car since I had to work past their closing time. I finally picked up the car about 7pm or so. My car was left unlocked and windows were down. The keys were nowhere to be found! I took the car since I had already prepaid for the service. When I returned the next morning, they acted like nothing was wrong. So much for supporting the small business!

If I could give a rating of zero stars, I would. STEER CLEAR of this business. They are unethical, hire (and fire) poor mechanics, and have lousy customer service since they moved to the new location. Their ability to correctly diagnosis a problem is poor, even with diagnostic equipment! If you happen to have a mechanical problem they can’t fix (or one they created), they refuse to address it. In the end, you may have many things replaced that didn’t need to be. Calling, showing up in person… nothing works. They simply don’t get back to you. After throwing $$$ in their direction for many years, I would never use them again. Ever. No more Miss Nice Girl.

Dave and his techs do a super job at a fair price. Honest and thorough too. You really feel like their primary mission is to do the best job for you. This shop is so good I travel from Tucson to Green Valley to use it. Small price for piece of mind and great work.
My old truck hasn’t run this well for years. It got so bad, I quit driving it. «Too old, nothing you can do with it,» I was told by my lazy past tech that I had used for years. I hated to drive it. Not anymore.
Here’s an added bene: Dave rents Hertz cars at a reasonable price. Drop the old one and go. Auto Repair, Tire Sales and Service, Towing and Car Rental. Just shows you how far Dave goes to do the best job possible.