Keystone Rv Center

Six months ago we bought a new fifth wheel over the internet and by phone. When we arrived at the dealership our new RV had been detailed and was ready to go. All paper work was quickly and correctly prepared. Our trade was accepted for the agreed upon value. We received a thorough orientation our sales person, Rebecca. I highly recommend this business.

BEWARE! My motorhome was severely damaged at Keystone RV Center while in for service but the damage was never disclosed! They are very friendly and outgoing, but they practices are unscrupulous and unprofessional. I wish there were a zero star rating here.
When my new coach was three weeks old, I did some damage to the PASSENGER SIDE door and lower compartments while in a campground. I took it to Keystone on recommendation from a friend. He told me to contact Scott Kline, the service manager. I did just that and Scott was very friendly and told me to come right on over with it. I continued to deal directly with him. Keystone assured me they could fix it.
Over the course of the next five months, Keystone would call me to say my coach was ready. Each time I’d go to pick it up, I’d notice the paint didn’t match and there were dozens of long drips of paint all over the exterior wall. They could never match the paint color properly, and with each attempt, they just layered on more and more coats which eventually could be peeled off by hand. I finally decided I had waited long enough and given them enough chances to repair it properly. I was never upset or rude. When I mentioned to Scott that I was going to Elkhart, IN for some warranty repair work at the manufacturer, I suggested getting a quote from them to repair the shoddy paint job. Scott was very apologetic and offered to pay for it. He talked to the paint company that does the paint work for the manufacturer (third party vendor) and they worked out a price.
I took it to get painted in Elkhart. While there, they noticed there was some bad paint work done on the DRIVER SIDE of the coach, It was the same mismatched paint. They went ahead and fixed that, too. When they billed Scott at Keystone, the bill was higher than they had agreed to, and Scott refused to pay it. I explained there was other damage there. I also told him I didn’t understand why they’d paint that other side. To this day, Scott owes this company that money.
From there, I took it to the manufacturer for some warranty repairs. Imagine my surprise when one of the technicians there points out a difference in the texture of the wall as well as the color of the paint on the driver side wall that did not match the rest. It appears the coach was side swiped on the driver side and they had attempted to cover it up.
I contacted my insurance company and they referred me to a specialized repair center in Elkhart, IN to get a closer inspection. Well, I was really shocked when they pointed out all the damage that I had never noticed. There were dents in the lower storage doors from the front of the coach to the rear on the DRIVER SIDE. Keystone had done a shoddy job of hiding the damage they’d done to it. To an unsuspecting RV owner who isn’t experienced in these things, I would not have seen it right away. I had only had the coach back a few days at that point.
In the end, the bad paint job gave it away. It was the same wrong shade they’d used on the passenger side that never did match properly. After an official report to my insurance company, I did some investigating of my own. I remember Scott once telling me that they had their paint work done by an outside vendor down the road from them. I remembered the name of the company and called them. The owner looked through his records and found only one job he’d done for Keystone during the five months my coach was there. It was a very minor job that totaled less than $ 70. He told me he had heard similar complaints about undisclosed damage while at Keystone from several other customers. He also shared that Keystone had built their own paint booth and no longer referred customers to him, however, whenever a customer was dissatisfied with Keystone’s paint work, Keystone would say it was done by him.
Our insurance company attempted to contact Scott Kline numerous times, but he refused to respond. Since they are not one of our insurance company’s authorized facilities, the work is not guaranteed. I found that out a little too late. In the end, we had to pay several thousand dollars out of our own pocket to have the coach repaired properly.
Ironically, several months ago, while at another dealership, I ran into one of the technicians who used to work for Keystone during the five months my motorhome was there. He knew of the damage to my coach because he’d heard about it. He said they’d covered it up, which apparently is a common practice there, according to him.
AVOID THIS PLACE AT ALL COST! Take it from someone who has experienced their fraudulent practices first hand and paid dearly for it!

Purchased a brand new 2015 travel trailer from Keystone RV. They were extremely attentive right up until the check cleared. Once they had payment in full, they have not returned a single call about concerns with our new RV. («Sealed» bottom was ripped and corroded locks on multiple doors). To make matters worse, while camping we noticed the weight distrubution system, that was installed by Keystone, was hanging very low. After a quick inspection, the left cleat was about to fall off as the bolts were incorrectly installed. I can not recomend them for sales or service. Thankfully we found a reputable service center to correct the mistakes made by Keystone.

We bought a 2011 used travel trailer from Keystone. Our sales rep was nice enough and seemed to be well informed. Our walk through was fairly uneventful. We were told the entire trailer had been gone over and anything that was not working was fixed, tanks were flushed and sanitized. We commented that fridge was not cool, to which we were told the unit had just been plugged in and it did not have time to cool down.
Upon getting our camper home, we plugged in and started trying things out. Refrigerator will only run on propane; heating element for fridge to run on electric needs replacing, water heater starter needs replacing, and black tank is ¹⁄₃ full with previous owners leftovers.
After calling and talking with service department on multiple occasions, their only comment is «bring it in and we will take a look. The trailer was inspected before sale so [we] will be responsible for any repairs» I will update after we have had more interaction with the service dept.
On the positive side of things, we got a great price. I guess you get what you pay for

Since I posted my earlier review, I have dealt extensively with Keystone’s service department. They have been excellent. It’s hard to fathom a business that is so rude and deceptive in its sales department and so friendly and helpful in its service department. We’ve had a number of issues with our new Chalet camper and they have taken care of them all.