LensCrafters

Wonderful customer service time and time again, minimal waiting and genuinely happy and helpful staff. I recently tried another retail eyeglass/​contact store closer to my house and had nothing but awful experiences over and over.
Today I went to have my glasses readjusted at this store. This place is worth the extra drive and after my other experience a breath of fresh air. Thank you for treating your customers so well.

Phenomenal LensCrafters! Ace and Amanda provided excellent customer service and glasses were ready in under an hour. Their selection of glasses was also impressive and affordable. Will go back here for future eye exams.

I ran out of contacts a long time ago (somewhere around the 1.5 year mark) and the prescription in my glasses was WAAYYYY to old to wear, but I put off getting an eye exam because like Stephen, I hate the whole process… making an appointment, being scolded for not wearing my glasses, etc.
The online scheduling was a breeze! I made an appointment for me and the mrs at the same time. That alone makes it 5 stars.
We show up for our appointments and are quickly greeted by an employee who checks us in and tells us to browse the frames. I found the selection to be very large but not overwhelming. We both found frames we liked.
I was completely prepared to be rushed through the eye exam process since it is a chain and was pretty busy. Instead, I felt like I got really personal and attentive service from both the assistant and the eye doctor. He took the time to explain to me more about my vision then the pricy eye place I used to go to on the east side.
We both had our eyes checked and walked out with new glasses in under 2 hours. I had to order my contacts since they don’t stock one of my prescriptions. Five business days later they called me to tell me they arrived, I stopped in, told them why I was there and 2 minutes later walked out with my lenses.
The entire process was very smooth and everyone I dealt with there was friendly & professional. This is definitely where I’ll be going for my eye exams from now on.

I’m lazy when it comes to eye appointments. It’s one of those things about trying to be all «taking care of my body» while actually being «it works, leave it alone» in practice.
I hate the puff test. I hate the «number one or number two, number two or number three» lens switching. And I hate being told that I need to take better care of my glasses because they always get scratched.
This is the first establishment that I’ve gone to where they make the whole process painless. They’re very welcoming and aren’t at all condescending to the customer. I’ve been coming here for a few years now, and I’m very happy that I found them.
Most recently, I flew home from Europe for leave and found that, while doing an inspection of my duffel, the TSA managed to misplace my hygiene kit containing my duffel. I called LensCrafters to ask for help, and even though I was overdue for an exam and didn’t have time for an appointment, they had two boxes of lenses waiting for me at the counter within the hour.
Great customer service here, and I won’t go anywhere else.

Great customer service!
I was visiting Milwaukee for the holidays and my contact ripped. I didn’t bring a replacement and needed one. After calling around to a few different stores, Lenscrafters was willing to give me a replacement at no cost and no questions.