Edward’s Transmission Engines

I’ve never had an experience with a mechanic like the one I had this year with Edwards.
Let me preface this by saying that I took my car in to them years ago to have the transmission rebuilt and they did a great job. So when my car started overheating this past winter I took it in to them since my ‘go-​to’ mechanic had a two week wait.
It was a huge mistake. 5 months later and over $ 2000 in repairs the car still isn’t right. I finally got it in to my reliable mechanic (Wood Auto Repair in Whiteland) and it’s going to cost me another $ 2000 to properly fix the car and undo the errors Edwards did (crossed wires, shorted out sensors, and things they simply missed that they shouldn’t have).
I’ve essentially replaced the entire cooling system on my car for no reason. Apparently Edwards didn’t really know what the issue with my car was so they guessed. Over and over again, hoping that ‘this time’ they got it right apparently. I had it in half a dozen times in just a couple of months and every time they assured me it was fixed and I would drive it a day and it would break down again. Once it left me stranded on the side of the interstate with my daughter in the back seat, while smoke billowed out from under the hood.
When it started giving me issues the last time I called the Greenwood location and was apparently directed to a central number. (The woman answered the phone with a rather rude «Hello?», not identifying it as Edwards, which was a bit off-​putting.) I was told the Greenwood location was undergoing reorganization, whatever that means, and I needed to take it to the Southport location. I did so and discovered they have no waiting area and I would have to drop my car off and leave it just to find out what the problem was. I’d used up most of my vacation and sick time from work already dealing with these people so that was the last straw for me.
I’ll never use them again and I’ll make sure none of my friends or family do either. If they couldn’t figure out the problem they should have said so, and should have refunded all the labor costs I had to pay. They are crooks. I wish I could give them negative stars.