Greer Flooring Center

Very friendly and professional staff at their retail location. With their assistance, we choose a nice luxury vinyl flooring for our master bath. We ended up scheduling the installation a couple weeks out. The installer and his assistant (I wish I could remember their names!!) were on time and worked hard throughout the day. At the completion of the job, my wife and I were very satisfied. No complaints at al. a perfect job. Nothing else can be said.

I am struggling to find anything positive to say about Greer Flooring. For full disclosure, we are in the middle of a legal dispute. I wish we could upload photo’s because a picture is worth 1000 words. We bought our White Oak hardwoods from Greer, emphasizing we wanted quality, scratch resistance, were willing to pay, etc and it was out intention to have a high-​grade white oak in our new home. They installed #2 White Oak that has so many, many problems. We are surprised Greer would even sell a product of such poor quality. We have over 40 boards that are of such poor quality you can get splinters when walking in your stocking or barefeet. We have orange, pumpkin orange, streaks where the floor finishers tried to fix some of the damage. We expected some knots and worm holes but the only way to describe our damaged floor boards are chewed up on the edges. The real sin here is that 2 ½ bundles of extra flooring were put in the dumpster, the installers had the option to look and use good boards, but didn’t take the time. Our sales man, Jason Johnson, was arrogant and sarcastic to deal with, our total bill was $ 22,000 and for that alone, he should have treated us reasonably and with respect. When we raised concerns, his response was «that is what you ordered», when we asked to see copies of what we ordered, he said it came from our builder, who also has no record of us ordering this extremely low grade wood.
One amazing thing, although Jason Johnson kept repeating that the deplorable condition of our floor was normal, he never came to the house to see the floor nor any other direct employee of Greer flooring. But, they were very quick to tell us the floor was fine.
The team that sanded and finished the floor was fantastic, also shared our concerns with the quality of the wood and suggested changing out the dozens of bad boards, sanding the floor back to bare wood and refinishing — We asked for itemized bills by area, i.e. wood floors, 1 for the bath, 1 for the linoleum, multiple times so we could pay in full for finished work and were met with hostility. we did not want to pay for a bad install until complete and Greer has not put a Mechanics Lein on our home. Be very, very, careful when dealing with these people.
To make matters worse, they tiled our master bath — well, ½ tiled and put in a heated floor. The floor doesn’t heat in front of the shower and where the tub will be, we have high tiles, and the grout is poorly done, we have a recessed soap/​shampoo area and there is ½ inch or more of grout built up in the corners where it should have been cleaned out. They want full payment for tiling the front and around a soak tub that isn’t even installed — thus, can’t be tiled.
We have had additional flooring and tile experts to the house who also acknowledge the work is shoddy.
It is our full intention to pay, in full, with a smile on our face for good quality work and product and as soon as Greer provides this we will gladly write them a check.