Batteries Plus Bulbs

Very bad customer service. Yesterday I want get batteries for my iPhone the guy help very bad attitude. I am not recommend to go there.

I live 2 hours away OFF GRID and NEEDED a battery for a heater the man working in the store SEEN me running to the door which he locked and turned off the open sign, smiled and said (through the door I was now standing at) we close at 8… i told him i really really need help my cell phone said 7:57 wouldn’t he please he replied nope come back tomorrow. Actually no I’m not going to come back tomorrow or ever i would not recommend anyone wasting their time stopping by this place either, obviously customer service is not their intent!

Super fast service to get my watch battery replaced! I’ll bring my three Fossil watches in to get new batteries. These guys are so sharp!.. really nice.

I recently had them replace my car battery. They were very informative and helpful and had me on my way in under 15 minutes.

The replacement battery for my cell phone was going to cost me $ 39.99 there. The service was okay, until I expressed how disappointed I was at the cost. Then the person began making smart comments at me. I found the right battery, new, on Amazon for $ 4.99.

Honestly, I had not heard many good things about our Batteries Plus but I was in a bind today.
Ever since the cold snap in Oregon my car was slow to start. So, I get on line and I find somewhere close to my work so I can go have the battery tested on my break. Also, I have a 10% off coupon for Batteries Plus and find out that there is one close to my work…
First off, the guy at the counter couldn’t help me with my car. he said «oh, the guy that can help you with that will be clocking in about 7 minutes.» I don’t really have a choice but this isn’t how I really wanted to spend my break. So, I wait and the guy comes to check my battery. I explain that I am on my break so I just want to check it and if I need a new one I’ll buy one here. So, he proceeds to check the battery, says it has charge but when he put a load on it, it died. Okay, to me that didn’t mean a lot… not saying that all females don’t understand all the terminology, but I didn’t understand that now my battery was DEAD! Before it would start it but it was taking an extra crank, or two. So, we go in and I purchase a Duracell battery for my 2001 Honda Accord. He explains to me that there is a $ 10 rebate from the manufacturer and I hand him my 10% off coupon… he tells me he can’t use that on car batteries. What? It doesn’t specify that on there. He said «well, I already applied a coupon that is better than 10% off and I can’t use two discounts anyway.» Again, the coupon doesn’t say ANYTHING to that effect. Anyway, I understand what he is getting at but the rebate is offer from the manufacturer and the coupon is offered by the business?! Right? Totally different! Anyway, I pay for the battery he tells me that will be $ 20 extra for him to install it. $ 20 for a less than 5 minute install? I say, «no, I’ll pass… I will put it in when I get home after work». Then I pick up the battery (barely) and I get to walk it to my car. Keep in mind, I am not the biggest person around… I am 4’9″ and this battery is HEAVY! Do you think either of the guys working there even held the door for me? Oh… nope! So, I set it in the back seat, on the floor… get in my car to return to work and my car will NOT start! So, there I sit… bawling because I do not have $ 20 to spend on installing it right now and now, I am stranded. About 10 minutes later the guy comes out to see if I needed a jump start? I tried to be nice, I didn’t want to bite is head off but I was really upset the he didn’t explain to me that my battery is now DEAD and you will have to get it installed. I have to call a friend to come swap the battery out who lives 15 miles away!!! This is how your customer service is? This is unreal. NEVER EVER AGAIN!!! I will gladly pay extra for a place who puts a higher value on customer service.
Thanks for nothing!

I took my car key fob in for a new battery. In 5 minutes, they tested to make sure I needed a new battery (I did), replaced the battery and made sure it worked. I couldn’t have asked for better customer service. I will be back.