Pediatric Therapy Services

My son has been going to PTS for almost a year now and I love his therapy team. Amazing just the Reception staff at the 2^nd office seems like she does not enjoy her job or working around children; that has been my only issue out of a whole year

The 2 star review isn’t for the therapists. The ones we met were great.
My issue is more about the customer service and follow through of the staff. They were also all really nice. But nice isn’t everything.
Our first eval appointment went smoothly, and we were given a card for the next appointment. We showed up for our next appointment, only to discover that that the date written on the card was incorrect, and we drove 45 minutes for nothing. OK, no problem, mistakes happen. Next 2 appointments, everything went smoothly.
Then, we showed for our next appointment only to discover that it was not at the location we had previously gone to (doors were locked, lights off). Buckle up a rowdy 4 year old, drive to the other location (late of course, he’s 4, he has to run down the ramp over the grass, turn in circles 3 times, all the while wondering why we can’t use the bathroom-it’s locked at the 2^nd location).
We show up at the main location to find that 1) His therapist had been changed without telling us (he’s shy, no therapy can happen until he’s friends with the therapist because he won’t talk, and really, you have to talk for speech therapy) 2) His appointment was canceled without telling us (they had called our home once and received no answer, nobody attempted my cell phone, which is my main contact number). Another 45 minute drive in one direction for no reason. 3 hours of driving done now for no reason.
Their office has a $ 25 no show fee, the office manager told me they seldom enforce it, however I had to sign a form acknnowledging this fact.
The lady at the desk said that I shouldn’t worry, their therapists have to give 30 days notice to cancel an appointment (Um, we’ve had this appointment for 2 weeks or more) and if she had an opening, since there happened to be 3 speech therapists on site that day, she would squeeze us in, but since there weren’t any openings, sorry!, there just wasn’t anything she could do.
On Monday, I called the office manager, who promised to get back to me either Monday afternoon or Tuesday. A week later, we are still waiting for the return call. I called them frustrated, to be told they were trying to work something out for our family, but at this point they have demonstrated their follow through is poor.
We are finding a new therapist. The staff is nice, the therapists are nice and competent. All of these events happened in a one month time period. The business practice leaves something to be desired.

We absolutely love Oregon PTS. They have helped our daughter so much, we feel so blessed to have found them. Even though we live in NW Portland, it is worth the 30 minute drive each week. I cannot recommend them enough.

Great team of therapist! Would recommend their services to everyone who is looking for Speech, PT and OT. Everyone is extremely friendly :)

I spent the day with them yesterday. I watched and listened — each and every one of them were amazing. They made me feel warm and welcome.
I learned that they are true to the families that they help.
I would recommend them!