Pep Boys Auto Parts & Service

Asked to remove a stripped bolt on an oil pan. Took over 2 hours just for them to take a quick look and say that they can’t do so because it may damage the thread so I would need to buy a new oil pan. I politely denied the offer or any service at that. Took another 2 hours for them to take my car off the rack and my ozium car spray is missing. Went to the dealership and let take a look on a busy day took 45mins with included oil change. They are professional scammers they will make you buy things when you don’t really need too. My car year is 2013 how can a 1 year and ½ old car have problems that can extend that far. As for the staff inside and pepboys speedshop they are respectable locals and deserve at least 3stars as for the mechanics they are lazy and poorly educated.

Got here at 8 am and was out by 9. My technician was Adam. He was very knowledgeable and took the time to explain everything to me. They ran diagnostic tests and didn’t try to push me I to unnecessary repairs or work. I’m a happy camper.

I bought four (4) tires at a reasonable price, they had to have them delivered from another store, but this did not stop them from having my new tires on by 4pm. I suggest dropping your car off and giving Pep Boys time to work on your vehicle, then picking it up later – after work or the movies. I also recommend their oil change service. $ 30 cheaper than those quick oil change places.

I have always had no problem finding whatever I need here. I usually just get stuff that will keep my car clean and shiny. I have known a few people who have gotten car maintenance done here with no real issue. The staff here is knowledgeable and friendly and should be able to help you with whatever you may need.

I’ve been here twice for repair.
First time — I made an appointment for my wife to bring her car in for a simple repair, confirmed the appointment. She shows up and waits 3 hours before they get to her.
Second time — I come in, they diagnose the problem and tell me to come back in the morning, which I do. I ask how long it should take? «A couple hours». I ask, since its 9 am, if it will be done by noon? «Yes, no problem». Because I’m going out of town at 2pm and need that car… Yeah, I show up at 2 and its still on the rack, untouched… I get it at 4:30 right in the middle of rush hour, too late to start the trip. The manager knocked $ 100/​10% off my bill, but I’d rather have my car at the promised time.
The quality of work is fine and they are not scammers; they just don’t respect your time.