Kautz Towing

After a nice long weekend, my car’s battery died and I was left stuck in the hotel parking lot. I am originally from LA and needed to get my car help fast. The service man sent to me from this company was incredibly rude. He did not crack a smile once and instead of helping, he aggravated the situation and insulted me. I had asked two kind men in the parking lot to help me before he had arrived, but they were not able to properly jump my car. He scolded me and told me that had I waited, I could have already been on the road. He then left, without offering to tow us to the closest services because «he had another call». He left by saying «good luck finding a tow truck that will fit in this damn parking lot». They then wanted to charge me $ 350 to tow me to the closest mechanic and I waited for them to return my calls for two hours. Finally, I found a different tow service– College Towing through Triple A. If you want quality service, go to college towing– they were so kind and helpful. They charged me $ 27 and I was able to get a new battery at the dealership (the battery had been fried) and I was able to drive home!

Needed assistance starting my car early this morning. Called my roadside service (told it would be about 30 mins for someone to be here.) and within 25 minutes Kautz Towing was here and had my car started in a matter of minutes. So grateful to the young man who came to my rescue.

Gas gauge registered ¼ so i thought i was good. Dont worry i told my wife after she said let’s get gas for 5^th time.
Kauptz was very friendly and on time. It was expensive gas, or so my wife told me!
Guess what ill do the next time im at ¼ tank?

Fast and friendly service!!! Kyle is awesome!

Called them when I was stuck at Oceano Dunes two days before Christmas. Very Helpful, Charged exactley what I was quoted on the phone. They went above and beyond to resolve subsequent issues with their credit card processing company. I would use them again.

Imagine that, on a sunny day, your car stuck on the beach and looking for a tow service, and boom, there’s one right in front of you, and they told you they can do it for $ 50 to tow your car onto the hard part of the beach, sounds like a good deal right? Then their POS machine wasn’t correctly print out the receipt, and you choose to trust them, hey what a nice guy!
Then guess what, when you come home, you find out the cost wasn’t $ 50, it was $ 150, and now you don’t even have a receipt to prove that.
Never ever call this company for the service again, I’d rather stuck on the beach then let the ocean eat my car instead.

Today I broke down on the side of the freeway in San Luis on my way to oceano, I was quite impressed with the quick response, helpful knowledge, and genuine customer service provided by your excellent driver, bob, I believe was his name, I hope that was his name haha, quality service. Hopefully I don’t need a tow anytime soon but I’d defiantly recommend them.

This company is freaking ridiculous!
Our car broke down and we asked the CHP to dispatch a company to tow us. This crud company showed up and told us it was going to cost 300 bucks to have it towed less than 10 miles! Or if we signed it over to them they would only charge is 150!
Oh and to top it all off they LIED to us saying that CHP sets the prices and because CHP called them out there we had to get it off the road.
Oh and they believe that they had the justice to charge us a 100 cancellation fee and we didn’t sign anything nor agree!
After we called CHP and got them nervous the tow man called his «boss» and his boss said that he could tow it now for 150.
We said thanks but no thanks.
We called another local company, who told us over the phone they would tow it for 55 dollars.
This company is a bunch of scamming cheaters trying to lie their way into stealing your money!

Kautz had a very fast response time and great service. Such a huge help! Thanks guys :)

Immensely helpful!

These guys are confused and confusing.
It is my impression that they want to keep your car in storage for as long as possible.
It took USAA (insurance and bank, in other words, the co-​owner of the vehicle) 2 extra days to get the vehicle released from them.