Pat Peck Nissan – Gulfport

Being a salesperson, one must realize that there is only one chance to make an impression on the buyer. For me the first impression was a sour one and made my purchase elsewhere.

Amazing customer service! They were patient in letting me look at and drive multiple cars as well as comparing figures on multiple cars. Josh A. ensured I got exactly what I wanted and Greg’s customer service was superb. Very friendly! This was my best dealership experience by far!

I have purchased 3 vehicles from Pat Peck Nissan Gulfport and 1 vehicle from Pat Peck Honda and was happy after each purchase. After last night I will never shop at a Pat Peck dealership again.
Last night I accompanied my mother on a shopping trip to Pat Peck Nissan Gulfport — a dealership that I trusted and often recommended to both friends and family.
She purchased a 2012 Nissan Versa. The transaction went smoothly until we went into the Finance office. That’s where the real «selling» began.
I have never had to deal with such a pushy, condescending sleazebag in my life. He treated my mother like she was stupid because she wanted to see the loan information 1^st (he was trying to force her to look at loan, extended warranty, gap insurance — all of his fun add-​ons before he discussed the actual loan with her). She had to request to discuss the loan REPEATEDLY with this guy before he gave in and told her what payments would be before the add-​ons.
Somehow he managed to talk her into purchasing the extended warranty against my recommendation (she was purchasing a certified pre-​owned vehicle… but that’s not really worth anything according to him so BUYER BEWARE). Note that she told him she did not want the extended bumper-​to-​bumper warranty the first few times that he tried to push it on her. Evidently perseverance pays off. Nothing like swindling a 71 year old woman whose husband of 50 years just passed away and treating her like she’s a moron because she doesn’t understand all of your hip finance lingo. I’m assuming this guy just needs more cash to buy his greasy hair gel.
Oh, and this guy LOVES Gap Insurance. Again, that’s fine — great for him. When somebody tells you REPEATEDLY that they do not want the Gap Insurance, hang it up, stop bothering them. By this point I had had enough of the guy; I actually had to raise my voice and tell this jerk that she didn’t want it before he finally let up on her.
Had it been me, I would have walked. My mom was flustered and just ready to sign the contract and get out of there.
She’s going to refinance the loan — I’m curious how many points this loser bumped her interest rate up. Which brings up another interesting point about this dealership… the contract specifically states that there is no prepayment penalty. This jerk tells us that even though that’s what the contract specifically states, there actually is a prepayment penalty if you pay it off before making 3 or 4 payments (which she plans to do). Interesting. I don’t like to sign contracts that specifically state untruths… Am I alone on this? He acted as if that was common procedure. So, contracts with Nissan really aren’t worth the paper they’re written on. I suppose that’s how Nissan operates now?
The whole deal just left a bad taste in my mouth. Sadly, I spoke to my mother this morning and she feels like she really got pushed around in that finance office. That’s not the way you should feel after you purchase a vehicle… you should be excited. It’s really a shame.
As I stated in the beginning, I have purchased 3 vehicles from this particular dealership (and 1 from their Honda dealership) and I have NEVER been treated the way that this guy treated my mother last night in that finance office.
My Maxima is almost paid off — I’ll drive to Picayune or Slidell for my next car… if I go with Nissan again at all, that is.
Whatever and wherever I decide to purchase — it won’t be from Pat Peck. They’ve lost my business and I plan to spread the word.