USA Moving Group

The most horrible company I had to deal with. They called me and offered me a good price for moving my belongings across the country. I agreed as ND gave them a $ 400 deposit. Then I went online and saw the horrible reviews and freaked out. I knew I couldn’t trust them with all my precious things, so I called them (1 hour after I gave them the deposit), and asked for my deposit back. (I checked in the contract, they were supposed to give me my money back). They said sure, it will take 28 BUSINESS DAYS. I was outraged but I didn’t care as long as they would, indeed refund me.
Long story short, I called them every week for 4 MONTHS. And eventually I gave up.
I never got my money back, no valid explanation why the they can’t give me the money back. All they said was that they spoke with the accounting, and they should issue the refund soon. I asked to talk to the accounting, to the managers, but they very skillfully refused.
One thing I am happy about is that all I lost was the $ 400, it could have been worse if I actually let them move my belongings.

Worst people I have ever dealt with.
Never again
They basically take your money then send you to another company who tells you you owe 5000 more to move.
It’s crazy
We had thousands of dollars of things stolen

I have been dealing with these people for months now. If u need to move… use a u-​haul and do it yourself because I paid over my contracted amount and ended up having to move my stuff by myself because the drive put it in storage and then threatened to auction my stuff off if I didn’t pay for additional moves he brought in cash. He never let me see my stuff and then when I finally got to get my stuff in storage. Half my stuff was gone all my shelves were broken and they split my bed frame in half and stole my 65″ TV. Now still continuing to try and get the rest of my stuff back.

This will be sort of short, because everything you have read in these reviews is another version of the same experience of all who used them to whatever degree the damage, cost, frustration.
Bottom line for me: The van on which my life’s possessions was finally loaded and sent out…(a third party firm) caught fire somewhere in the middle of Nebraska on the middle of the night on the way to LA. It was a total loss of the entire load that was carrying 7 peoples’ belongings.
I was fortunate to have been able to file a claim on homeowners insurance for this devastation.
Trying to have my deposit amount sent back to me, was the nightmare of effort written in the other reviews.
Be warned… stay away

Based on my experience with this company, I have created the following ad that fully describes what they do:
Hey there, looking to move cross-​country? Well then here is what we can do for you. First we will have a nice person call you and be very knowledgeable, and seem very forthcoming about the process. He will tell you about the move and how smooth it will be. Also, he will not pressure you and even accommodate you by giving his direct number. After you call back to book, he will tell you that the price of the move is by weight, and that you will have your property within 5 – 10 days, and that this company has experience with moves such as yours. You will be told that 1 – 2 weeks before the move, you will receive a call to add or delete any inventory. He will tell you that the truck driver, in a semi truck will give you the weight of the truck before pick up, and once they weight the truck with your items, you will be given the weigh bill and the updated estimate of the move. The move will be reasonable and no fuss to you at all. Just pay the deposit, which is ¹⁄₃ of the total cost.
Then, once we have the deposit, we will ignore you and hand you over to a budget mover called Low Price Movers (cute, right?). *** Review separate of this place.
Then your stuff will be hauled away and you will not hear anything from us. You will be confused, and feeling a bit ripped off. You will call us and we will not answer. You will email and call the original sales person that you set up the appointment with, and you will be ignored.
Someone will call you and promise that everything will take care of, and that this should not have happened. This person will promise to call you back. This will be a lie, but we have your stuff, so shut up and take it.
You will eventually get frustrated. You will eventually file a BBB complaint. This will piss us off.
You will try calling USA Moving again, and get the same person, on the phone. She seems like she wants to help and says that she will get you’re the weigh bill and that she is trying to help you, but she is either too busy or incompetent to really do anything.
Finally two weeks after your belongings were tossed into a truck, a truck driver will call you. He will let you know that your belongings are on a truck in Chicago (no where in between your Los Angeles to Oklahoma City move) and that he should be able to get them to you the following Saturday or Sunday.
You will receive a BBB response that in so many words says «You signed up with us, deal with it and you will get your crap whenever we feel like it. Shut up and go away.»
You will try again to talk to someone, and she will feed you more crap about how she is working on it.
It’s Friday, and you still will not have your stuff.
Finally on Saturday, 17 days later, your truck of stuff shows up. A representative of USA Moving will act like he is trying to help you, and offer you compensation of less than 1% of your move. He also will promise to provide you with the weigh bill, so you can find out what your move really cost. He says that he will send it to you on Monday. He won’t.
Also, we at USA Moving can guarantee that your items will be thrown onto at least 3 different trucks, with no mind to the fragile contents… which if labeled so, we will kick down a flight of stairs and have an elephant waiting to do burpees on the remains of the boxes. We also promise that at least ²⁄₃ of your items will be marred, disfigured, broken, destroyed, mangled and pulverized. We don’t event know what customer service means, we grantee this at USA Moving and our affiliate Low Price Movers.
And for OUR convenience, we will send you to a website to handle the «refund» (hahaha) for the broken items.
So, sign up today for a moving experience that you will NEVER FORGET!!! Our operators are standing by…

Does anyone know if this business was shut down?
It has now been 203 days since I submitted my claim form and I have not heard back from them. I have sent over 50 emails to different associates, as well as the generic info email address and got nothing!
I tried calling their number and I just get an automated prompt saying they cannot come to the phone but to leave a message.
My friend even tried to fill out an estimate form to get someone to reply and there was no response …
I am thinking they were shut down … FINALLY!

15 months later… I never received my damage claim check… Or anything… No money back for my delivery being over 45 business days late… Absolutely nothing… Finally I just gave up and cut my losses… I got tired of dealing with them and stressing myself out… Just so you know… They will rip you off and lie to you at every turn… You have been warned!!!

Unfortunately I cannot write a review because I have a case pending against them and their affiliate.

Alan at USA moving told me what sounded good. Sadly, I don’t think he told the truth about anything. He said USA was not a broker and owned their own trucks. He said they would pick my stuff on Friday and it would be at my new home on Monday. All lies. They took the deposit and farmed the work out… Budget Moving picked up everything and 2 weeks later after charging me more. I got my stuff. Things are broken and missing… Run away from these guys

Horrible Company! I cancelled immediately after reading all the horrible reviews and it has been two months and I still have not seen my deposit refunded back to me! Please stay away. I’ve filed with the BBB and hope they can help.

STAY FAR, FAR AWAY!!!
Oh. My. GODDD! If I could give 0 stars, then I would.
This is LITERALLY the WORST moving company in existence!!! I have been without my belongings for TWO months and NOBODY has responded to my many calls and emails. I just filed with the BBB. The need to be shut down. Absolutely ridiculous… I have moved over 10 times in my life and I have NEVER experienced anything like this. Total bullshit.

The worst company I dealt with they made me move in a nightmare and still going think twice before calling them

DO NOT USE THIS COMPANY FOR ANYTHING!
They LIED about how long it would take to receive my delivery. 3 – 5 days turned into 2 weeks. I had to delay starting a new job because I had no bed to sleep in and no clothes to wear.
They LIED about the cost. $ 419 turned into $ 2500. I had the cops on the phone and it was a horrendous scene in my driveway when the driver showed up to pick up my stuff.
My stuff was stored in storage and moved by several trucks. The final delivery came to my house and said he couldn’t maneuver his truck into my driveway, so I had to go rent a U-​Haul, move all my stuff into the U-​Haul and drive it home myself for another $ 500 including temp labor to help unload. Most of my things were damaged, some were damaged beyond repair, and some items were missing. I am now filling out claim forms, but they’re asking for photos, receipts, and professional estimates of repair. I don’t have receipts for fishing poles, a weed-​eater, and a leaf blower that I purchased in 2012!
DO NOT CALL THESE ASSHOLES.

I cancelled my move in the middle of February and it is now May. I still don’t have a refund check! I followed all the proper channels and guidelines laid out in my contract. This company is the worst! They will not honor anything they say they told me on April 14 my check would be here in 7 days and they still have not sent it.
I would stay as far away from this company as possible. If this is how they treat a customer who didn’t even move with them I would hate to think that they would do anything close to this with a house full of stuff. Not a good company. Watch out for USA moving group! If you use them read the fine print and have an attorney ready to take them to court on business contract violations. They will take any inch they can.

As all the other reviews stated, DO NOT USE THIS COMPANY. They are a broker and a third party will move your items. They give you a low quote to gain your contract. However when the 3^rd party comes out, it’s a totally different price. If I could give zero stars I would. The third party was amazing in their efficiency but do not use USA!

I wish I could give NEGATIVE STARS for this company!!!
I’m one of those poor saps who didn’t read the reviews before I dove in for my last minute move :(
I’m currently still waiting on my things to arrive after a 7 – 10 day estimate … it’s now day 32.
USA Moving Group has actually only been part of the problem, compounded by the HORRIBLE movers they contracted out to perform the actual move, GreenWay Express Texas.
The pick-​up time changed 4 times & was 15 hours late, arriving @ midnight, 4 hours before my flight left. I met this with patience & understanding … Even a tip for the hard work by the team.
My things were held for 30 days in storage erroneously, which I was also patient and understanding about.
I never received any updates from the dispatcher or even a confirmation on the actual delivery ETA … Again, I was patient & understanding.
Most every attempt at calling the office was met with a full voicemail and I was unable to leave a message. Patience, understanding … But now accumulating doubt.
The original quote was 10 – 15 days. It has now 30 days and now they are now saying that because I am not able to agree to a last minute change in terms, requesting that I wire them half of the remaining balance … that they will now take another 10 – 15 days … Frustration has now taken hold.
I’m currently still waiting for my things … I will update this as soon as I hear anything new and with any suggestions/​hints that I find as I stumble through this painful journey of regretful hindsight …

I wish I had read these reviews before I hired this company. Unfortunately, I only read the ones on their website. After picking up our furniture on February 14, they put everything into storage in Washington, DC for THREE WEEKS, without warning. I returned to California on March 2, thinking that my furniture would arrive soon after. HAH! It did not arrive until over a week later. Not only did everything arrive two weeks later than promised, it cost almost three times as much as originally quoted. To add insult to injury, the delivery driver was obnoxious. He actually had the nerve to complain that the coffee I offered him wasn’t up to his tastes and that he would have preferred real food to the scones I offered. Seriously? He was lucky I offered them anything, considering how irritated I was.
When we contacted customer service, we were told that, unsurprisingly, no weight ticket could be found so they could not offer a refund based on weight. Since what was shipped weighed less than what we had originally thought we would be shipping, the increased price was totally unjustified yet we have no recourse.
DO NOT USE THIS COMPANY! You will seriously regret it, if you do.

At ALL cost — do NOT use these people. I declined their services via email based on the overwhelming amount of unsatisfied consumers and was met unpleasant, unprofessional retaliated emails.
It’s a shame there are companies that actually exist and employees that have no ethical policy when dealing with the public. But Thank God there’s Unilocal to warn others.

This company is a joke the stole/​lost over 40 of my sisters boxes refuse to give refund. The rest of the boxes were damaged items broken
Company’s customer service is rude not willing to work with you
I am going to file a class action lawsuit against them anyone else want in on the suit?
Please let me know

Take my word and stay far far away from this company. There customer service is horrible, they jack up prices after assuring you there will be no surprises, they show up late with items missing.
My husband got a last minute job offer in North Carolina leaving me in San Diego to handle to packing and moving by myself. I called several companies for quotes and Dennis with USA moving group really sold me on his. I gave him exact dimensions over every single item we were taking. Every single box and every other item we were taking. I explained to Dennis that I could have no surprises whatsoever with pricing when they came to do the pickup. He assured me since I was doing it the right way with giving him an itemized list there would be no surprises. I told him that I was doing it by myself my husband was already in NC and our items had to be out that specific weekend. He quoted me $ 2189.16 I thought it was a fair price and set everything up with him. Now come Saturday Dec 6^th the movers come. They were from LP Movers (who have an F with the BBB). They looked at everything that we were taking and said it was going to cost more. The total price ended up being $ 3275. That’s $ 1085.84 more then what Dennis originally quoted me after I get him an itemized list of everything and told him I could have no surprises. What amazes me even more, when the moving guys came I had taken large items out of the shipment, queen size bed, safe, freezer, and bicycles. And it still ended up being over $ 1000 more. Like I said I was in a huge time crunch and had to have all of my stuff out of the house that day leaving me with no choice but to use them. After having no choice but to use them I reluctantly agreed to the new amount. They asked me when was the earliest they could deliver my items and I told them Dec 18^th. Thinking I would get a call from them around that time to schedule the delivery. The 18^th came and went without a word so I started calling them and leaving messages. Finally, on Monday Dec 22 I got a hold of them and they let me know they would be doing the delivery on Friday the 26^th or Saturday the 27^th with a call the day before. Friday the 26^th came and went without a word from them. Finally on Saturday the 27^th the driver calls me to let me know he will be there on Tuesday the 30^th. When I asked him why he wasn’t there that day like I was told he would be, he said no one told him. So, Monday the 29^th comes and he lets me know he will be there at 8am the next day. Tuesday the 30^th comes and finally he shows up at 10am. They start unloading the truck and several boxes were damaged. One box clearly said «Fragile this end up» with arrows all over it and one of the sides was completely caved in. Another box that said «Pictures» with arrows pointing up had tire tread marks on it. One of the delivery guys spoke no English and even told me I needed to speak Spanish! The non English speaking guy must not have been able to read either because I had a box (Manufactures box) that clearly said it had a light fixture in it that got in his way and he just kicked it. I was appalled and offended. I am also now having to file a claim with them because I am missing several items..