Pushes minor work to the back. Holds your car and back dates paperwork. State Farm has this as a preferred shop for repairs but do not listen. Choose someone else. Over all the work is good, however trying to get them to honor the promise dates for repairs is unacceptable. I had an up to six day job that took 16 days. Truly ridiculous. Shop did however agree to pay for my rental car after numerous complaints and phone calls to State Farm and the shop. It was a ridiculous transaction.