Bank of America

Frustrated cannot explain it! Yes this is my neighborhood Bank of America (max 2 but I am baffled as to why there is always a long teller line and the other agents that are on desk Duty refused to step in to go the extra mile. I know that each and every person that’s working at Bank of America has had some type of training to be able to work the teller window. Is Bank of America about customer service or service of self???
Nope, I don’t recommend this location. I honestly would drive five to 10 minutes to go to another one that had more proactive customer service.
Update exactly 30 days later: 4 tellers, no customers in the building except for one. …still I’m waiting? Hmmmm

Now before I start let me say that I’ve lived in Hacienda Heights for over 15 years and I have banked with Bank of America for 10 of those years… Since this was my local bank I always thought the service was very good, the people were very friendly, so on and so forth, then I moved to West Covina and I got a taste of what a really nice bank should feel like, since then I have also gone to other banks (all b of a) in Glendora and in city of industry, all of which were extremely nice, AC always turned on in the summer friendly people, smiles on their faces more than accommodating to help you, 3 to 4 people sitting at the financial Desks behind you, the lines even if they were long had 4 to 5 people running the teller windows… I have since then moved back to Hacienda Heights from West Covina I walked into this location there were two tellers one of which was closed, one financial desk, and about 15 to 17 customers waiting in line, ON, wait for it, APRIL 18, 2016(last day for taxes)… Not saying that that is what I was therefore but I was very well aware of the fact that it was going to be busy… Furthermore when I got up to the cashier window I was informed that my Ebanking checking account had been switched to a core checking account and that I had penalties to go along with that… The reason I chose e banking and the reason that I’ve been with Bank of America for 10+ years is because they were always fourth right on their fees and they were always fourth right on the information that I needed to continue using my checking account without being penalized… When I asked the cashier lady about the penalties and why my account had been switched from my comfortable eat banking over to the court checking she told me «sir you’re going to have to wait till I complete your transaction, one thing at a time»… Never once did either of the teller smile… The teller lady next to me helping the dude next to me just wanted to argue with him about how the ATM WOULD accept up to 40 bills when the guy had about 100 one dollar bills in his hand… Then when he finally got through that argument and handed her the bills… her dumbass had the audacity to say «how much is there sir»… So naturally already being frustrated with the service I got pretty upset with her (not my teller) and i told her…“you are the banker you have an electronic machine to do that do your job!!!”… Maybe I went on a really bad day… I don’t know… But from being a past customer to now being present customer again this bank deserves zero stars… After I left this bank I honestly felt like switching banks… Not to be a complete party pooper the manager of this bank was very friendly and was very astute and was walking around asking people in line if he could help them with a pre-transaction…so good job there…

I would give this branch 0 star if possible. On a Friday morning, there were only 2 tellers serving over a dozen customers in line. The rest of the so called ‘bankers’ were standing around. We don’t need a «greeter» we need more tellers to clear the line. The branch manager must be blind so as not to see the long.

There is no lower star I can give! I have called emailed and spoken to several managers yet I’m still waiting for the bank teller to help 15!!! 15 people before they help me as I wait in the business line… What is the point of the separate line!!! When there is a business teller she also tells me to wait so they can help someone from the other line! Why? I Waite my turn and they have 3 tellers! Every single time I come in there is always an excuse. And to top it off if I get in the regular line they lecture me how I need to be in the business line and now they have to wait to get change because I’m in the wrong line!!! Who else can I complain to to get these resolved?! The only reason my business is staying with this bank is for the clover station but as soon as that contract is up guess what’s happening!!!

What’s tha hate on this bank? Nora is our banker and she is great. She helps in all of our financial needs. Yes the teller might be short of peoe but it’s understandable. I will never go to another bank of America again this branch will he my only choice.

Bad loan staff. No update on process. Called after months of waiting to find out that it was closed.

This bank is horrible, Monday morning on the busiest day of the week and BOA only has one bank teller.

20 pplz in line on a busy Saturday morning and the bank goes cheap by putting two tellers to work. Got here 30 mins ago and still in line… Can I put zero star?!

After reading all the bad reviews I was reluctant to go into this location, but it’s close to my job so I decided to check it out. I had a pretty good experience, besides the line being super long when I went on, it went by pretty fast and my teller was really nice.

Worst branch I’ve ever went to! Avoid this branch and Bank of America ALL TOGETHER! Every time I come here the lines are huge and there is only 2 tellers and about 4 people in the back chatting and doing nothing. The employees are RUDE, unorganized and unprofessional. Not to mention, the manager is the worst! It takes no less then 40 min every time I come here for something as simple as a cashiers check. Avoid this branch and B of A all together. Worst company I’ve ever banked with ever.

I go to this branch all the time because is close to my office, most of the people in this branch are nice except two ladies, they r incredibly rude and Unprofessional. Boa manager need to fix this problem. Is serious, if u don’t like this job you should seek other job or just stay home…

Horrible. Over 7 people on line & one teller to top it off the ones closing out are chasing with the only available teller. This yet another reason why I CLOSED MY ACCNT WITH THEM. No excuse for this crap

Ugh this is the worst Bank of America branch ever! I sincerely make an effort to come here as little as possible. Bad service, long lines, unproductive workers, this place has it all in spades. Every time I come here there’s only 2 tellers opened, super long line, and about 4 other workers with nothing to do in the back… can they just PLEASE help some customers?! I’ve been a loyal bofa customer for years and years, but this branch always leaves a bad taste in my mouth. AVOID this place if you can!

No one helped at the front /​it’s hard to see a banker because there’s no form of a line or sign in sheet/​displeased.
I really didn’t like this bank, I use to be a card holder but not anymore but not from this experience.
I was waiting for a banker (since their phone service couldn’t answer my question) I waited in the chair area. Generally this is where you sign up to be seen by a banker. and generally there is a sign up sheet. I went there and found NONE. How was I suppose to know whose next or even more important for the banker to know. I sat there for 30 minutes and no one came to help. If I was trying to re open a bank with them, this would make me walk away.

The lines and the wait was too long. About 10 people showed up with 2 tellers at the window. At the window, the lady was rude and wouldn’t let me deposit my check. She said the reason is that the check is dated on ¹²⁄₁ and it was only ¹¹⁄₂₆. I deposit my checks all the time at the ATM without problems. I waited about 10 minutes for poor service like this. Next time, I will not just walk away. I might just make a scene instead.

This BofA location has always been so helpful with my financial needs. The employees are always friendly, warm and available. When I’ve had problems with my accounts, they’re quick and willing to help me sort it out. The lines are long to see a teller sometimes. It’s a pretty busy location.

This Bank of America is not the biggest branch. If you want to avoid the line, you can come here during Tuesday~ Thursday. They also have a on-​site Mortgage Loan Specialist who is very helpful. I recently did a mortgage transaction over there.

Made a bank deposit for my work earlier today. An Asian kid who looked really young, around 17 – 18 yrs old in a suit helped me, never smiled never greeted me. I asked for an extra receipt, he never said a word, just looked blankly as he handed me my receipt, robot-​like.
Even a halfhearted attempt would have been nice, anything human.

Super long lines and bad service.
Don’t know why, but every time I go to this BOA they always have really long lines and rude people. Even the ATMs outside have lines.
Also, once I put a check in the express deposit and it never got deposited. Lucky it was just a check from me to BOA for a car payment, not a check from a client. But since, I ended up getting late charges and interest charges. I had to call and was on the phone for way too long trying to correct one of their errors. I couldn’t prove I left it there, so they wouldn’t take the interest charges off. Cost me so much time and money. Now even through I live way closer to this BOA, I drive to the one on Colima and Azusa to avoid it.
Seriously just avoid all BOA’s if you can, all the fees and charges, way too much work.