Applebee’s

This review is specifically for an employee who attended me at CARSIDE TOGO. Gus was amazing from beginning to end. All the tips in the world wouldn’t be enough to thank him for his service. Really great customer service and a pleasure speaking too!

I haven’t been to this applebees in a while but gosh has it changed. We sat at the table for about 30 – 35 minutes before our drinks came to the table. We had to use the iPad at the table to order our appetizers and they were ordered before a waitress even got to our table– which we had to use the iPad to send her a notification to call her over.
The food was good though. Not any different than your typical applebees. The ribs were cooked perfectly. A few of the appetizers were missing their dipped sauces and the spinach dip definitely got stuck with the bottom of the bag chip crumbs.
i can’t say we’ll be back very often, but I’m sure i’ll end up here for half price apps again.

Only Item making it 2 stars vs 1 star is your manager! That is the only reason.
Food was cold even though I arrived a bit late. I understand that. I have had major knee surgery have a temp HC placard. The order was ready at 8:45pm ish. I arrived late since the electric scooter was almost out of electric & it took me a while to get out of shop-​rite (over $ 150). I get there and wait 5 minutes. They tell me I have to go in. Mind you me knee is now extremely achy and had to take pain med. No SIGNS ANYWHERE except on applebees Hackensack in small red letters & not on mobile page stating Car-​side to go is only until 9pm. Livid! I get home. Nuke ½ my meal — 2 skinny pieces of celery for my wings order and the Chicken fajita is EXTREMELY spicy tonight even with the dipping sauce enough that I cannot eat it.

The person who sat us just was not in the mood. He sounded as if all life was taken out of him that day. Service was alright. The food was what you’d expect from an Applebee’s. Now they have tablets at the tables in the bar area where you can grab your server’s attention or add to your order. You can also pay there, which makes it easier.
It’s alright, not great, but it’s alright.

We arrived for dinner on Thursday, 3/​31, at about 8:30 and requested a booth. As soon as we sat down several huge cockroaches ran across the table. We left immediately.
From outside we saw several members of the staff swatting the bugs with menus.
Absolutely disgusting.
We will never return.

First time here and I have not been to an applebees in about 8 years. Very, very disappointing! Every entrée tasted like a warmed up frozen meal. The service was good therefore I feel bad leaving such a review but the food was bland and just lukewarm. Even the kids meal was bad.
I will not be returning.

Good food and atmosphere, really nice servers! Went here with my boyfriend and the lady we had was very nice and down to earth! Totally recommend it!

Sadly it’s a mixed bag when coming here, because of the inconsistencies and a lack of quality control. We usually take home food and were given uncooked rice or missing dressings.
We normally sit at bar area, because we enjoy chatting with the staff. Over the course of three years, we have seems many different faces and made friends with a few of the bartenders. Our favorites are Cory and Matt, they always make out experience a pleasant and entertaining one.
The drinks can be watered down but we continue to come here as long as the regular bar staff doesn’t change.

Stopping in here the other day before work to pick up a oriental chicken salad and honey bbq boneless wings from car side to go. I placed the order about 10 mins before arriving and the woman over the phone was a pleasure to deal with. Bubbly personality that brightened my mood. I pulled up to car side to go and after just a few mins someone came outside with my salad and wings just as I ordered them, I paid the lady and was on my way. Quick and simple. Great car side to go service!

Giving this Applebee’s one star is being generous in my book.
I completely understand that this is, after all, an Applebee’s and my expectations aren’t high at all. That being said, this establishment is very poorly run as the servers don’t even have enough decency to treat customers with a little respect. My waiter threw 3 straws at me when I asked for one. Then, after bringing my food, he joked that he forgot to add special seasoning and took it around the corner and came back (implying that he was going to spit in it). I understand he was joking but there’s a thin line between being funny and doing your job. Especially when I waited about 40 minutes for my plate and completely lost my appetite.
Regardless of that situation, this place always disappoints. The service is always shitty, the workers are rude, and it’s just awful food. It’s never my first choice and I instantly regret agreeing to go as soon as I walk in through those doors.

They have really stepped up the game and become a good chain. At least in the locations I’ve been visiting

Tried again at Hackensack location, never have received good service. Once again not disappointed, sat down and after 8 minutes, nobody wanting to take responsibility for our table, we got up. People behind us got served almost immediately, but not us. PS one waitress when asked, blatantly in front of us said that this was not her table.
Seeing this is at least 3 times we have received inferior service chances are we will not be going back to this location.
Lastly, manger wanted to sit us someplace else, I guess just doing his job, but enough is enough, we will not be back

I mean what can I say its Applebee’s so its sub par food for a decent price. There is nothing you can get here that you couldn’t spend a little more and go to a speciality place for. Wait staff is always good besides that its just normal Applebee’s

Let me start with this– this is an applebees; expectations are NOT high. I expect prices to be cheap and food to be hastily made, even microwaved is acceptable. That’s fair to expect from an Applebees, right? This review is based on 5 occasions of going back (you want to give them a chance right?) and I’ve had the same experience EVERY TIME.
With that said, the things you expect to be actually acceptable are all bad. If you ask for waters to start off, expect not to get it until you ask them at least two more times as they pass by. Maybe they’re going to the mountains to get the water, but aside from that, this basic task is always a complete fail.
The food will be bad. Don’t expect anything fantastic. But the 1 star is not for the food. It’s for the service. Lol no one will go to applebees looking for good food. It’s because you want some late night half price appetizers for cheap.
If you want the check, just assume that they are processing fresh wood into paper and hand printing your bill onto it, because it takes way too long. Don’t expect the check the first time you ask for it. Ask for it maybe 2 or 3 times. Otherwise expect to sit there until they close.
This is basic stuff, Hackensack Applebees. The management need to better train their employees. We understand they’re mostly high school kids– but this is just basic stuff.

Came here for the first time after many many years. Ordered half price apps. Food came quick. Food was good. Its what you expect from an Applebee’s. Its half off.

Only ordered to-​go once. Staff that brought it out was friendly. The Fiesta Chopped Chicken Salad (the only thing I get from here) was also fine too.

Great Place for lunch. Tons to choose from on the lunch menu!

I rarely review a franchise but part of why you visit a franchise is because you know what to expect but the consistency of this franchise in comparison to others is mediocre.
This Applebee’s is always a very frustrating experience which is unfortunate since my apartment is literally within walking distance. I have dined inside on two occasions where they have literally run out of cups for water. I also have a friend who dined on a separate occasion from those two times who complained of the exact same issue. The fact that this has happened on three separate occasions is not a service issue– it’s a management issue. I hope that they will read this review and address this very bizarre issue that I promise is a very cheap and easy fix.
My next frustrations came with takeout. Both times I have ordered takeout from this particular Applebee’s they have failed to start preparing my food prior to my arrival. The first time I called in and placed my order over the phone. When my boyfriend arrived at the expected pickup time they admitted that they hadn’t started the order. The reason I never previously reviewed them was due to the fact that the manager comped one of our apps and I felt like it was a reasonable accommodation. Tonight I placed an order for pickup through online ordering and when I arrived on site while the employee was very nice and polite it was obvious that again my order hadn’t been started even though this was my pickup time. My food was promptly started but I now know that I just really can’t rely on my food being ready on time at this location.
Overall this location is run down and outdated in comparison to other Applebee’s locations. This probably won’t be my last time visiting this Applebee’s but it is only out of convenience and the fact that I like the food. The reality is that I will continue to choose other local dinning options while visiting this specific franchise less frequently than I otherwise would if it was more on par with the standard that has been set by other Applebee’s locations I have visited. If I could give a 2.5 I would but this place just doesn’t deserve a 3 star review. Hopefully they can work on some of the things I mentioned in my review and eventually when I give them another chance in the future and at that time I’ll adjust my rating but for now they’ve got some things to tweak.

This Applebees used to be my favorite late night spot all through my high school years and college. However, as of lately, it seems like management could care less of about their employees and the type of people serving their loyal customers.
In short, the service is beyond terrible. Expect to wait before getting seated (even when it’s empty), expect to wait for utensils and getting your order taken, expect to wait for your mediocre food and expect to wait for the waiter to get your bill. The last time I visited I asked for a plate and the waitress picked her ear and grabbed an unused plate from a table they were cleaning out because she didn’t want to walk to the back. Disgusting.
Tonight was my last straw. For starters, they took forever to get seated and to get our orders taken so we left. As we exited, a young waiter with long unwashed curly hair sporting a stupid bandana sarcastically said, «That was quick I hope you enjoyed your food». Are you kidding? Instead of kindly asking us what went wrong, he decided to make a rude comment to completely turn us off from ever giving this place another chance.
Applebee’s, get your business together. We went to Miller Ales after this with no regrets.

I guess the waiter was new… People after us got their appetizers before us. The food was bland (I got the shrimp and broccoli cavatappi). The potsticker appetizer was cooked extremely dry. But I guess, what do you expect at a food chain? You get what you pay for. I guess I will stick to the usual quesadilla burger next time… How can you go wrong with that? I’ll order Chinese in next time instead of a late night food run.