Community Collision

I had a really bad experience with Community Collision. I got an estimate for repair and paint of a few dents caused by hail that insurance would cover. I agreed with the estimate and the work that would need to be done. I left for a trip with the expectation that it would be done by the time I returned two weeks later. Instead, while I was away, they decided they would only do the minimum– just repair the dents and not paint or complete the work they had promised during the estimate. They didn’t try to contact me at any point to approve of the work or agree to this change. Instead, they only completed the bare minimum of the work, and I came back, after giving them two full weeks to complete the work, and found the work wasn’t done. I ended up having to go elsewhere for this service. I was extremely disappointment and would not recommend this body shop.

Friendly service, dealt with the insurance for me, did not cut corners and properly repaired the damages to my car. My only complaint is the lack of communication to let me know the car was ready. They called the insurance and car rental companies and told them the car was ready but forgot to call me. It wasn’t until I followed up with the car rental company that I learned the car was ready and this cost me three additional days with the rental car which I had to pay for out of pocket.