Jet Skis Plus

I would give this five stars except for one thing and that was the wait time from the time we paid, to the time my husband and daughter got to ride. I clocked it at one hour fifteen minutes while the jet skis were put in the water and gassed up etc. There were many kayakers coming back in and they had to be serviced and the equipment put away, but it was very hot and no where for us sit, and no shade, so we just stood there for 75 minutes. That being said, once the ride commenced, my six year old told her dad that this was more fun then Disneyland! They liked their tour guide so much they tipped him extra at the end. They were able to see sea turtles out swimming along side them and, while I see in other reviews that the staff wasn’t friendly, they weren’t overly talkative, they are a hard working family and need to get things done. They answered our questions and were very courteous. They did put a hold on our debit card, and it came off about 48 hours after. Even with the wait time and the hold on our card, we would do this again in a heart beat. I PERSONALLY enjoyed going to the cute little restaurant for a lunch and quiet time overlooking the pier while they went out on their own, but the joy these two had, it was one of the best parts of our trip. And some great father/​daughter bonding time. They went out with a guide for a full hour who showed them the ropes and then let them go! The guide was never too far if they needed him. If you want to have an hour of pure bliss… make this part of your vacation.

You can’t jet ski in any other area so large that I know of on Oahu. Yes, it’s a little bit of a drive, yes, they open daily at 11am and it’s first come first-​served, yes they put a hold on your credit card to protect themselves from people «possibly» trashing their jet skis, etc. While we all know it’s not likely that «sensible» people won’t trash expensive equipment, we all know there are some people out there that don’t give a S*&T. If we ran the business we’d probably do it also. I also remember the first time I met this guy and his significant other, I was a bit put off by him. I’ve heard some Aussies are just like that so I let his abrasiveness roll right off his back. The gal was awesome, and super friendly. I can only say that we have a timeshare and visit Oahu frequently and have for 25 years. I would not jet ski anywhere else. It’s a flippin blast, you have an expansive area to do whatever you want, someone is watching just making sure people are safe but otherwise you go as fast and do what you want. Spend the money people and then go have a drink at Haleiwa Joe’s and celebrate what a great time it was! The hold will come off your credit card so if you’re that low on funds that the $ 350 makes or break your vacation, bring a credit card you don’t use much and tie the $ 350 up on that… Just sayin…

We’ve rented here the past 2 summers. After reading the prior reviews, I too felt compelled to write a review. The Aussie was great as was his lady assistant. She accompanied the riders out in the open water area the entire time just watching for safety. The deposit was explained & refunded upon return of the equipment. The riding area was much better & larger than others offered near the Honolulu area on the south coast. I agree with Les & Jeff’s review! We’re planning to rent again this summer…

I felt compelled to write this review after seeing the negative reviews. This is the third summer in a row that we’ve come here to rent wave runners and we’ve had an excellent time each time. Well be back for more in coming years.
The owners explain everything including the deposit. Makes sense to me considering we’re renting a $ 10,000 vehicle that could be damaged through careless use.
The space to run the vehicles is expansive and there’s someone there the entire time to ensure our safety while we’re riding. As long as you stay within the large boundaries they are there only to observe and keep us safe.
Rented a paddle board and kayaks in the past as well and always an excellent experience
Check out the huge turtles if they’re in the area. Jump off the nearby rainbow bridge too, it’s a blast.

The owner (?) — possibly Australian, was an incredibly RUDE individual. They charge $ 350.00 hold per jetski as a damage fee. This is a completely unnecessary charge. The guy that actually helped us with the skis is the ONLY reason this place gets any stars AT ALL. I live in the area and we wanted to have fun while my husband was home for R&R. Next time we will drive ALL THE WAY out to Hawaii Kai. At least out there those people understand customer service.
NEVER AGAIN

I WOULD NEVER GO TO THIS PLACE AGAIN. IF I COULD, I WOULD LEAVE ZERO STARS! Me and my boyfriend were born and raised on Oahu. I’ve been jet skiing before in the Honolulu area but it was my bf’s first time and we decided to try jet skiing in North Shore. I went on Unilocal prior to trying out this place and I saw some really bad reviews but also some good reviews. Therefore, we thought let’s give this place the benefit of the doubt so we headed to North Shore. This guy was the rudest person I’ve ever met. From the get go, he was not friendly. Because I saw some sketchy reviews on this place, I wanted to be safe and ask questions before paying especially because he wanted a $ 350 deposit. Really? $ 350 deposit? Then this guy with an Australian accent, who I believe is the owner, became irritated and said «let’s not do this because it doesn’t seem like you really want to do this» and put the paper works away. I wasn’t even asking a lot of questions. I was talking to him for 5 minutes or less when he became so outraged. We were more than happy to leave and not give him any of our business. I recommend not to go to this place. He claims that he’s the cheapest rate on the island but he’s not. He only has business because of the tourist that go to NORTH SHORE which is a place to go when on Oahu and he’s the only jet ski rental area on the north side. But his attitude will catch up to him even though he tries to run from his bad reputation by changing the name of his business. See Watercraft Connection and Jet Skis Plus. Both names are his business

The rudest and most inconsiderate people on the island. Absolutely no phone etiquette. In person, absolutely no positivity. I felt as though I were dealing with your average crook. The overall morale of the man and woman was as though they were your semi-​polished drug dealer looking for their next fix. Their little shack was just hopeless as well. Oh and they change their business name so their reviews do not follow. They are the only ones, on this side of the island, that rent Jet Skis. Do not be fooled. We ended up leaving because this was just not the type of business that we wanted to take our business to.

Ooh if I could give a Zero stars rating I would! We drove all the way out to Haleiwa and looked forward to jet skiing in the open ocean after being recommended by some friends who just went here. I called the number in advance and told him we were on our way with 4 people. I kept asking him for an address to put in the GPS and the man was so irrate and just kept telling me «The Harbor». He would get so frustrated when I asked for the address number. I should have known then. He could have just said that they don’t actually have an address. That should give you a clue as to what type of business this is.
When we finally found the shack and ready to pay and sign up, they quoted a different price than what I thought I had heard on the phone (the connection was very static-​y). When we said maybe it was a different place, the man and woman were both very aggressive asking who else would it be? They were the ONLY ONES allowed to rent jet skis in the harbor. I asked them if the man was the one I spoke with since i had just called and they said yeah — you’re the one who kept asking for an address (all annoyed). By this point, both my husband and my BFF’s husband felt that the man was being a TOTAL D**K to me and ushered me away. We had over $ 200 in business with cash and cards in hand. They could have been nicer and we would have still paid what they wanted. Instead, they just were outright RUDE and !@#@#$@#%
It was just not worth it. THESE PEOPLE SUCK!!! (and if you think I’m just b-​tching — check out most of my other reviews are all 4 – 5 stars).
TIP: If you are in the Haleiwa harbor area, towards the left of the harbor and bridge (facing the road) you will find a RENTAL shop renting paddleboards and kayaks. We went here and found the NICEST staff and had SO MUCH MORE FUN than we would have had jet skiing, for so much less $$! Great prices, a nice little river from the ocean inlet complete with rope swings. A much better time and service!

Awful staff… extremely rude, especially the woman. Extremely expensive at $ 135 per hour PLUS they put a $ 350 (PER jet ski) hold on your money (from my checking account) for a «damage deposit». It is completely unnecessary to run an authorization of funds UNLESS there is actual damage to the jet ski. Hotels don’t even do this. These funds have been placed on hold for four days and COUNTING. DO NOT RENT from these people. They do not appreciate the loads of money you pay to have fun on vacation. No smiles and definitely no Aloha.

Looking to jet ski? Forget the restrictions of Honolulu. Drive out to the North Shore area of Haleiwa and try out a wave runner in the ocean. It’ll be one of the best times you’ve ever had. You’ll find the rental shack in the Haleiwa Harbor parking lot. Jet skiings is a little pricey at $ 100-​$ 125/​hr, depending on the model you rent, but it’s definitely worth it. No set course that you have to follow. Just a wide open area for you to speed around in and get wet. Watch out for the sea turtles!