Coastside Net

Not only reliable internet, but great support.
On the rare occasion where there is a glitch (2x/​year), they have answered their phones and resolved it within 10 minutes to 2 hours. Best ‘support’ I’ve had for an internet service.
Plus we have their minimum service and can still stream 2 Netflix movies at the same time.

We value dealing with good local service providers, This is not the same experience as dealing with the few huge companies that dominate the industry, we need more completion, and these people go the extra mile to please their customers /​Dan McDonald

Great service. I called in in the morning with a problem; after checking some things out on the phone Steve was here within 10 minutes and replaced the router and set everything up for me. I’ve had them for 2 years now, and this is the first time I had a support call (and it’s my fault for wanting a rather strange setup).
Very cool.

I have been with this provider since I moved to HMB (Nearly 8 years!) and up until a few weeks ago when I upgraded to the iPhone 5s they were decent if not somewhat short with me when I needed help. Now, I can literally see them rolling their eyes when I have to leave yet another message for assistance. Then they don’t even bother to call me back. Steve and Rob do not have the best bedside manners when it comes to those of us who are not «tech heads» and for $ 35 per month, it’s not worth it.
Also, buyer beware. Their server isn’t always dependable. They had issues with it just a few days ago.
Despite my reservations and desire to keep «local» business’ in business, I’m moving to another provider next week.
Thanks Coastside Net for making me have to jump ship and spend extra money to switch. But if I can receive better service, it will be worth it.

We have been using
for few months now. The speed and performance of Internet connection with their commercial bonded ADSL is amazing. It beats AT&T and Comcast hands down. The price is reasonable with VOIP services and unlimited US calls. Their tech service is available timely for unexpected issues. We highly recommend them.

Unbelievable service! I recently moved from So. Cal. and am so used to big corporations that don’t care about you, or your service. What a switch to Coastside! I called Tech Support when I wasn’t seeing my internet starting up when it should have, and not only did I receive help, I got it in the form of an employee at my house less than ten minutes after my phone call. Before I knew it he had my internet up and running and was giving me tidbits about the area.
This company has fantastic employees and great service. My internet runs great and is SO inexpensive. It’s surprising to me that everyone is not using them! Why would anyone pay hundreds of dollars a month for Comcast or AT&T when a great local company offers the same service (with exemplary staff!) for WAY less than $ 100? If you are moving anywhere along the coast be sure to sign up with Coastside. You won’t regret it!

We love Coastside Net– it’s soooo inexpensive compared to other companies and works much better in my opinion. We hardly ever have issues with our fast internet and are heavy users of Netflix, HBO GO, Showtime Anytime, etc. I’ve had services through Comcast, Verizon DSL, and Time Warner in the past and every single one of those providers lost contracts with my family because of how badly the companies were ran. This small, local internet service provider is amazing and is one of my favorite things about living in HMB actually. I mean, if this town isn’t going to give young people a one screen movie theater (WHY NOT FOR THE LOVE OF GOD!?) or adequate places to shop at least we have fast and cheap internet, right? I like Coastside Net so much that I have been guilty of waving to it on my walk to work back when it was located on Main St.

We’ve been using
for a few months now for web hosting. They are fantastic.
We took control of our website and needed webhosting services. I was going to go with godaddy, but looked around Half Moon Bay, as I wanted to keep my business local. It turns out the
is cheaper than Godaddy! They are professional and pleasant to work with. They ALWAYS get back to me. I usually communicate with them by email, and I get a response the same day. Other companies it take 2 – 3 emails from me before I hear anything.
Do you hate waiting in a phone que? Do you hate not having a live person to talk to when there are problems? Do you hate paying more money than you have to? Then you should go with
.

I would be nice if Jack H. actually knew what he was talking about. There is no center tower that they operate from. Jack… pull it together man. Coast​side​.Net is now offering Their Surflink service with speeds up to 20Mbps on a single phone line in HMB plus phone service with unlimited long distance! I’ve had it for months and it rocks.
As far as the service in Pacifica that was a venture capital experiment to test city wide wifi. Once it was determined that it was not profitable the backers bailed, and Coast​side​.Net was left holding the bag.

AAaaaaaaaahhhhhh!!! I love these guys!!! We had Comcast for the longest time, and stupid me set us up for automatic billing because I was sick of trying to navigate their online payment system. I think they make it a pain in the ass on purpose because they hate humanity in general and their company bigwigs nourish themselves on the mental anguish of their customers.
Anyway, one fine day I was looking over our credit card statement and noticed that our Comcast monthly bill had just magically bumped itself up from the neighborhood of $ 45 to over $ 70. What in the fresh fuck?! Thanks for the heads-​up, assholes. So I got ahold of Steve (hi Steve, you are awesome) at Coastside Net and he set us up with their Surflink package which also includes a home phone in addition to interwebs (I haven’t had a landline phone for like 10 years, whee!). Screw Comcast… now we’re back to paying something like $ 45 a month and our internet speed and reliability are vastly improved. Downloading Brazilian fart porn has never been so easy! Wait, forget I said that.
Anyway, I highly recommend these guys! And it’s an added bonus that we can feel good about supporting a local business instead of big raunchy corporate Comcast.

I have been with them for about 4 years now. There was a time they were a decent company to do business with. Over the past couple of years the service has gotten worse and worse. The only time to get decent speed is in the early morning. The office will pay attention to you and your needs until you leave their office. By the next week they will have forgotten their agreements with you.
If you want bare bones internet access, really do not care about speed, have money to burn they are the people you want. As an alternative to the phone and cable companies they are not any better at providing quality service at a reasonable price.
Perhaps, they are better in HMB than Pacifica. Either way they lost my business.

I have been a customer of
for several years, first at my home, then I added service for my office. The service and support from Rob and Steve has been first rate, and I cannot recommend them highly enough. Quick to pick up the phone, always willing to take the time to help, AND, a couple of times they have made quick trips over to my house or office to check things out in person. Where in the world do you EVER get service like that?!? The internet service itself is extremely fast and reliable (way better than any of the other options I’ve tried like AT&T and Comcast) and now I even use their phone service and it includes all my calls with no extras for long distance. I am really happy with every aspect of my
experience. Keep up the great work!

The service is total crap. It took them two weeks to send out the rockus device, and it arrived broken. I’ve left messages on the support line and the sales line, no one returns calls. I know its tempting to dump Comcrap or AT&T but this is not the way to go!

When your business needs to be connected to the internet at all times, it is nice to have a live person to talk to by the third ring to tell you why the internet is down. Great service, competitive pricing, and truly helpful staff. I use Coastside for all our of retail locations and my home and have never been disappointed.

So I moved to Pacifica and had a lot of trouble with AT&T getting my internet turned on. I looked up other services and found Coastside Net. They switched over my service in a week and sent me a free wi-​fi box until I got my DSL equipment. Then they sent me the wrong equipment, but credited my account and sent someone to hand deliver me the right equipment. Best customer service ever!