Pets In Paradise

For the second straight time I made an appointment well in advance (minimum 2 weeks) for my dog to be groomed. The first time when they didn’t have my dogs scheduled appt. in computer I was told there was a new girl and didn’t know what she was doing and I can reschedule. When I asked if I’d be compensated for my time I was told no and not even an apology. Over two weeks ago I tried again and made an appointment with the owner Debbie due to there being a high turnaround with groomers (always seems to be someone new). I arrived 5 minutes early to be greeted with «you missed your appointment it was at 2». I was 100% positive of the correct time and even who made this appointment due to my prior experience. I even entertained her rude manner towards me and asked that even if I did have an appointment earlier why didn’t anyone call me. Nastier than ever she told me that she was too busy training (which doesn’t shock me, again high turnaround). She than came from around desk and said «fine just tell me what you want me to do and I’ll cut his hair». Does this woman actually think I’d leave my dog with her? She was nasty, disrespectful and most importantly the worst person to deal with customer service.

I brought my golden doodle there having recently moved from the Midwest. It was critical to me the groomer had experience with and understood how a doodles cut is very different from a poodles. I even gave her specific direction on how to cut from my prior groomer. Well I cried when I picked him up. He was cut just like a poodle. Please be very specific about how you want your dog cut when you bring your doodle here so you do not leave with a poodle.

I had my 2 medium length hair girls done this past week. They didn’t get haircuts but had baths, ears, and nails plus nail grinding. Very happy with the results. They both came out so soft and clean. I was especially happy with their nails because I’m picky about that. They were short and smooth. I’ll definitely be going back.

They are nice and do great cuts! however i did NOT like the fact that 2 times i went into this place one of the groomers were screaming at a dog! when my husband and i walked in to get our pup we heard the lady in the back yelling STOP FUC*ING MOVING! she was so loud that the lady at the front desk said to her SOME1 is here! to get her attention and to stop. We went back another time and when we walked in one of the girls in the back was screaming STOPPPP SIT DOWN!!! yelling so loud at the dog. I really like this place and the guy that does our dog. but if it was not for him i would have never gone back in that place and would NEVER have her doing my dogs. I feel like only people that LOVE animals should work with them

I have had a great experience with this grooming company every time I have brought my dog to them. My dog has a lot of anxiety when left in a place like this, but the employees are very accommodating and treat her so well. I feel completely comfortable leaving my dog with them for her grooming and have always been satisfied.

I’ve been taking my dogs Cassie & Spock to Debbie for years. My dogs and I love her, she does an excellent job. I had taken them to another groomer a few times before I found Pets in Paradise and the dogs didn’t want to go in the place. My friend who’s mom to Charlie &Kellie told me about Debbie and I’m so glad she did.

We love Pets in Paradise! Our mom does too because she knows we’re safe & well cared for while we’re there! Chino grooms both of us, we’re westies, Ellie the puppy hasn’t had a full cut yet, but he’s been grooming me, Bentley, since I was about 10 weeks old & I always looks like a westie, never silly (well, except that one time my mom asked to have me shaved, I looked like a bunny! The nerve!) We always get lots of loving while we get clean & we can’t wait to go visit soon, hopefully mom remembers to call for appointments tomorrow!

After going back there 4 times, my groomer finally get exactly what I wanted for bailey. Which I am very happy with. All it takes is practice :)

Well. this is an update to my first post, dropped my dog off yesterday. Owner not in. told the staff my issue from the prior visit etc. Went to pick my dog up when they called. still no apology. still no call from the owner after saying I found the customer Service and follow up terrible .didn’t get my regular groomer as requested… go figure.
Well this woman cut my dog under her front right leg. All scrapped up, inflamed. She was a nervous wreck. Never before, the regular groomer. he rocks. Well this is the last I will ever set foot in this place. how can you not care? Why am I giving this place more stars then they should? So Unilocal doesn’t bury the review as the tend to do… I give them 1 STAR really. This is how they treat customers? I wonder personally if they care about my pet… just sits uncomfortably at the back of my mind. The Universe works as it should. I hear today about a great place In Bordentown… we will see. For me Pets in Paradise used to be a great place… kind if sad when all that was needed was to pick up the phone and have a mature conversation with me.

I still take my dog to Pets in Paradise, took my dog there today, as a matter of fact. The place has grown since my last review, but I have only taken my dog to Debbie, because she does such a great job.
I had a scheduling conflict today and they let me drop off my dog a half hour early so I could keep the appointment. As usual, my dog pulled me ac cross the parking to get in. I wish I knew what Debbie did that makes my dog so happy about grooming as the few times that I tried my dog wanted nothing to do with it.

I brought my shy dog to Pets in Paradise for grooming, and they took very good care of her! The price is right and, more importantly, my dog did very well without me and with strangers. I will definitely bring her back!

I took my dogs here because of the advertisement saying how they care so much about dogs. I took my terrier in last week and he came out ok, but his face was cut crooked (and in the back around his head was all crooked as well.) He didn’t like being in there at all, but I figure that can’t be helped. I took my second dog (a smaller mix) in today and after 2.5 hours of not getting a call on my cell phone to pick her up, I stopped in since I needed to get back to my home office for a conference call. As soon as I walked in, the red-​head at the register started scolding me for being there, saying, «We CALL you. Do you have your cell phone??» I said it was 2.5 hours in so I figured she’d be about done and she said, «WE let YOU know when to come.» I felt like I’d robbed her grandmother or something, she was so snotty. So, I walked outside for about 10 minutes and came back in. Debbie finished on my dog (who was panting and crying the whole time, though I never heard her utter one soothing word to the dog!) and then SHE started scolding me, saying it made her job so much more difficult. I said I was sorry, I’d already been scolded, I figured 2.5 hours was about pickup time and she said, «We have a three hour window.» I suggested she tell her customers that in advance. Personally, I don’t think my dog needs to sit in back, trembling in a «tiki hut» (glorified crate” for two hours waiting to be groomed. And then I get treated like a criminal for walking into their business? IF it’s so hard on them, they should groom the dogs in the back! Groomed horribly at that. I’m taking my dog somewhere else to have her completely lopsided face re-​trimmed, and I certainly won’t go back in there. They don’t treat the dogs well and they treat the humans worse.

I’ve found new groomer! Saylor got a great haircut, seemed really relaxed when I picked her up and price was very reasonable!

I tried many places for my bichon and lab and Pets in Paradise has by far been the best. The dogs look great – my bichon looks like a BICHON and not a poodle like at other grooming salons. Most importantly the dogs are happy to be there and don’t fight us to bring them in, like at another local place.