Hand & Stone Massage and Facial Spa

Received an awesome facial by Devon, she really addressed all my concerns and made great recommendations. I really liked her technique, she focused a lot on massaging and exfoliating my skin, applied just the right amount of pressure. She also massaged my shoulders, arms and feet. I highly recommend Devon!

I’ve visited this location for a few years now and I can honestly say that they don’t disappoint. I feel the prices are moderate considering the industry. I get great treatment before, during and after service – staff are respectful, polite, helpful. The facility is very clean and aesthetically pleasing. I usually get my massages by Paul and I feel confident recommending him to friends or family. If you’re looking for a spa, and don’t want to spend a ridiculous amount of money, I’d give this place a try. Disclaimer: I am a member and that is a big part of why prices are more moderate.

Well run, clean spa. Staff is highly professional. Risa, who does my facials, is superb.

I had a 50 minute swedish massage yesterday by Willie. He was incredible! The massage by far was the best massage I have had yet! The spa was clean and comfortable and the front desk staff was extremely friendly and helpful. Liz made my appointment and checked me out afterwards. I would recommend Willie to anyone male or female. I was a bit skeptical when i first saw him because typically I don’t like a male masseuse but I ended up being pleasantly surprised and very relaxed from start to finish. If you are looking for a wonderful massage experience go see Willie at Hand and Stone in Hamilton Market Place.

Awful, even with the coupon. What I received was not 1-​hour of a Microdermabrasion/​facial treatment; it was 45 minutes of having my face cleansed with about 3 extractions thrown in. Apparently, my skin is so perfect, I don’t need the treatment. Good to know. If they had told me that when I walked in, I would have saved $ 95 ($ 135 value).
Every other facial and/​or microdermabrasion has included my neck area, plus lotion on my neck/​upper chest, hands and feet. I didnt have anything ike that. I quicky declined their «membership» group offer and left. I will never go back.

My first time for a massage. This was given by my wife for my birthday. She’s been going here for several months and really enjoys the destressing. I was assigned Ann and didn’t really know what to expect. They ask if you want light, medium or hard for the pressure. I didn’t know but Ann was able to do a great job. I do a lot of exercising so my muscles get very tight. This was the perfect answer and helps prepare me for further exercise. I would highly recommend.

My only reason for going was to use a gift certificate that was given to me a couple years ago. I went to the Hamilton location so that I could support local businesses. The Massage; not great. I have had massages in the past at other businesses, and I remember them as not want them to end, they were so good. This one… I could not wait for it to end. Perhaps I should have spoke up more. He was inexperienced, in my opinion. Pressure was too hard, when I requested medium, and I asked him to go lighter, but it didn’t seem to change. He made barely any eye contact, mumbled terribly (had to ask him several times to repeat himself). I found him to be a bit rough when it came to adjusting covers on the table, and having to move my legs.
The facial was much better. My skin felt very smooth afterwards
I thought the music piped in was too loud to be relaxing. The smells of the oils, lotions that were used were very strong.
No one approached me about joining a membership, which was good because I would have flat out turned them down. Also, I was not told at the time I made my appointment to arrive 10 minutes early so that I could fill out paperwork. I ended up arriving just a couple minutes late, and because of that, and the time it took to fill out the paperwork, I was told my massage had to be cut short because he had another appointment in an hour. (in the end, it ended up being a good thing since I really didn’t enjoy it anyway.

I’ve been a member of the Hand and Stone Massage and Facial Spa in the Hamilton Marketplace for a few years now. As a former massage therapist myself, I am overly picky about spas and very overly picky about the therapists who work on me, and as a result I bounced around from one pricey spa to the next for about a decade until this Hand and Stone opened. At first, I was absolutely skeptical because it was membership-​based, so I figured the massages were based on cookie-​cutter methods. And because the monthly cost is only about ²⁄₃ of what a massage costs in some other upscale spas I’ve visited, quite frankly I did not have high expectations on the quality of said expected cookie-​cutter massage. (I had tried Massage Envy a couple of times before and had been extremely disappointed for exactly this reason.) However, I was completely surprised when I had my first session with Willie, who is nothing short of brilliant as a therapist.
When I was in massage therapy school myself, I met many people who had the heart for the work but not the natural talent. Willie has buckets full of both. While he is now my regular therapist, on occasion I have had sessions with some of the other therapists when Willie was booked – which is often, as word has gotten out how good he is and he books up weeks in advance. I have had sessions with both Sam and Lisa, and they are both outstanding as well. And from having had sessions with three of therapists, I can say that there is no such thing as a cookie-​cutter massage here. All three therapists tailor their massages specifically to my needs as the client, not to a script set up by a spa manager.
I once discussed the level of talent with Nicole, the spa manager, and she explained to me how she scouts out her therapists at the massage therapy schools, and how they really have to wow her before she will hire them. Her diligence to her high standards shows. This spa is immaculate, comfortable, beautiful, and runs like clockwork. Her therapists are top-​notch. While Willie, Sam, and Lisa are all naturally talented for the work itself, one thing that sets them all apart from therapists at other membership-​based spas is their demeanor. You can tell from being around them that they are all kind, gentle, soulful people, and those kinds of qualities just can’t be taught. They are qualities that show through a therapist having their hands on a client, and I think this is what really sets the therapists at the Hamilton Marketplace location apart. In comparison, I paid $ 200 for a massage on a cruise I took earlier this year, and while it wasn’t horrible, I was almost in tears afterward because it was so incredibly disappointing compared to the sessions I’ve had with Willie, Sam, and Lisa at Hand and Stone – for a fraction of the price.

This Spa is very professional, courteous, clean & relaxing! My massage therapist, Willie, was excellent!!!

I wasn’t overly impressed by my massage. But, i have to say that the people I noticed leaving the spa really looked relaxed and commented on their amazing massages. Maybe the particular style I was receiving was not to my liking.
What I did like was that they really do pay attention to your needs. She was friendly and the areas I needed most time on (due to tightness and pain) she really spent time on and I appreciated it.
I don’t think they overly pressurized some folks to join with membership from what I saw. But, I had no direct experience since I signed up at a different location.

I love this place. I’ve been to other membership type massage clubs, so I knew going in that there was going to be a sales pitch at the end. But to be honest, it was the LEAST pressured sales pitch i’ve ever been given at a massage club before. But, that point is worthless if the massage is bad. But it wasn’t. The massage was great. They asked me at booking what I was looking for in a massage and matched me up with a therapist that fit my needs (relaxing, not deep tissue, familiar with Fibromyalgia.) The therapist, Sam, asked questions and really listened to the answers. He was excellent. I left that session knowing even before I got to reception that I was going to become a member. Since then i’ve never gotten a bad massage. I also like that I get discounted skin care and waxing services with my membership — its actually cheaper than what my salon charged me! I would recommend Hand and Stone at the Hamilton Marketlace to anyone. Just ask for Sam!

Today was my first time going there. The place is very nice and clean but it’s also new so i would hope it would be lol. I had a facial with Jenna and it was amazing. She very knowledgeable in what she does and it didn’t feel rushed at all which at some places I do. She was gentle and the massage in the arms was nice since as a nail tech i needed it. Since I know the industry as a cosmetologist I know what people should and shouldn’t be doing which because of that sometimes i have a hard time relaxing but I didn’t feel that way at all it was a great experience I totally recommend this place. Can’t wait to try out the massages there next time now that i became a member there (which has great benefits by the way if you are or want to become a regular).