Nicholson Cummings Funeral Home

FROM: The Entire Hayes Family Members, Friends, and Associates
TO: Parklawn-​Memorial Park Cemetery
2551 North Armistead Avenue
Hampton, Virginia 23 666
Nickelson-​Cummings Funeral Home
4304 Victoria Boulevard
Hampton, Virginia 23 669
SUBJECT: Letter of Commendation
DATE: December 7, 2011
Most Honorable Ladies and Gentlemen:
The purpose of this communication is to officially commend these organizations for their outstanding mannerism and superior performance in which they assisted in the preparation of lying my dad, Lonnie «Sonny Boy» Hayes to his final resting place. Their superior performance stands-​out even in an industry that is known for exhibiting such outstanding traits.
It has been said that teamwork begins with people having the ability to socially influence others to enlist their aid and support in the accomplishment of a common task. We are convinced that the management teams and co-​workers of these organizations are the epitome of what Alan Keith stated, to wit: «People working together creates a way for them to contribute in making something extraordinary happen.» The firm foundation of being greeted with a feeling of love, concern, and respect coupled with a strong commitment to serve our family with superior professionalism and courtesy regardless of our socioeconomic status, race, creed, or color is «EXTRAORDINARY» and certainly can be found within both of these organizations. Additionally, we are certain that the styles of leadership coincide with the works of Eric Berne, a Canadian-​born psychiatrist, to wit: you are transformational leaders that motivate its team to be effective and efficient. We are certain that there was not one error made, and have absolutely no complaints nor could we recommend any improvements if questioned… all was perfect!
The true spirit of any human-​being is not determined during times of happy and leisure, but rather, during times of trials and tribulations. Death, whether understood or misunderstood, gives birth to extreme emotional behavior which can be, at times, difficult to handle. Regardless of how great the intensity of the moment as demonstrated by the anguish on our faces, the team members of both organizations did not sub come to the urgency of the moment. They all maintained their composure throughout the process and were ever so mindful to remain courteous and professional in their conduct.
Particularly noteworthy of each of these organizations is that we were not pressured into purchasing anything. We did not feel that these two organizations tried to capitalize and/​or take advantage of our grief. Quite the contrary, we were offered packaged deals that saved us hundreds of dollars. We were even given the opportunity to seek assistance from organization outside of theirs for even greater savings if that was our wish. Additionally, we were given a more than reasonable discount for processing documents for our mother for her final resting place. It was presented to my mother with her children at her side in a manner that was fitting of an angel from heaven. Without question and under no uncertain terms, this is professionalism at its best. We were also given an opportunity to purchase artifactual items for personal and/​or sentimental reasons. Based on our experience with these organizations…
WE WOULD RECOMMEND THEM TO ANYONE LOOKING FOR SUPERIOR, COURTEOUS, AND PROFESSIOAL SERVICE TO HANDLE THE FINAL DISPOSITION OF THEIR LOVE ONES.
We would be remised in our meager efforts to explain our appreciation of their dedication and undying devotion to serve if we did not mention how well everyone was dressed. Personal appearance says a great deal about an organization and its personnel. Truly, each and every time we met with personnel from these two outstanding organizations, they were dressed in a manner fitting to be placed on the front page of Ebony Magazine or any other fashion magazine. The portrait-​like appearance of the women exemplified the beauty of the great queens of Egypt. They are the progenitors from which they have descended. The beauty they displayed is nothing short of that ascribed to Vashti, queen to King Zerxes who ruled over 127 provinces from India to Ethiopia during the fifth century B.C. Each of the ladies from both of these organizations were so very well dressed and beautiful that they are worthy to sit in the garden at the courtyard in Susa so the people can marveled at their great beauty. The men were equally poised and certainly worthy to be place of the front page of GQ Magazine or any other magazine for men.
Sincerely and on behalf of the Hayes Family,
LONNIE HAYES, JR.
Sergeant First Class, United States Army
Retired
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