Advanced Pools

Thanks for making our dream come true! We can’t wait to swim this summer. We knew to have the pool put in in the late fall, because they’re so busy in the summer. You can’t rush quality. Took 11 weeks from start, to pool inspection. We also love our stamped concrete! Everyone was so nice, from guys on the job, to the front office! Going to post pictures of the «lap» part of the pool my daughter wanted; and the lounging/​floating side I wanted.

Built a nice pool but I would not recommend this company for service. While Brian may be a nice guy his employees need to learn phone edict. If you leave a message on the recorder during business hours it takes a few days to get back to you. Our first pool service guy was great for 2 years but when he left the new person was not as detailed as he was. Our pool turned green in the middle of May with beautiful weather. He said it was out of chlorine. Then We asked if had changed the filters in a while and said he would do it next time. I made him pull filters out that day because pool being green in May was not right. Filters were filthy. Thought it was because of chlorine level being low. He said it just needed more salt and that sometimes in the cooler weather it has a hard time producing salt. We have called the office several times over the years and who ever answers the phone never tells Bryan that we have concerns or either he didn’t care either. Pop ups are not working because they never clean them. I finally had a company come out to see why the chorine levels are so high and found out the filter again is clogged up and not cleaning correctly. Also found out that there is a filter, a port value and pressure gage that needs to be monitored that has never be attended to in the last ³¹⁄₂ years. This is why pool has not been circulating and cleaning to its best. Zero stars.

Could not be happier with our beautiful pool and the service we received!
We were very pleased with how quickly the pool was built. We were always informed about the current process and next step. Any questions or issues were handled timely and professionally.
I would highly recommend Advanced Pools for anyone looking to have a swimming pool built.

You can’t trust these guys at all! No ethics, no morals and no class. Spend your money somewhere else!
Unfortunately 0 wasn’t a rating option.

Using advanced pools has been a terrible experience. Project well beyond quoted time, since gunite no work has been done to date 6 weeks. Began in June, it’s November still unfinished. Doesn’t respond or communicate, has secretary apologize. No help at all. And, if you ever do speak with him, he is not honest, makes excuses, and doesn’t respond beyond words which are often untrue. Promises to show up, no show. I would strongly warn anyone from using this company. No business or professional should be allowed to operate this way.

Worst. Pool. Company. EVER!
We hired Advanced Pools to service our pool weekly. They charged $ 90/​month (somewhat standard, if not a little high), but our pool guy was only here for 5 – 10 minutes each week. We actually went out of town and came home to find that he hadn’t even serviced our pool one of the weeks we were gone. Anyway, at one point our spa wasn’t working properly, so we asked if they could fix it. After several weeks of waiting and multiple cancellations, they sent our regular pool cleaner out to diagnose and «fix the problem.» Apparently he had no idea what he was doing. He replaced a part that did not fix the spa, however we were still charged for the part and labor. Eventually they ended up sending out someone who used to work for the company to fix it. The part was ordered and over a month later, the spa was fixed. We were charged for both parts and labor to fix it both times. We decided in March that Advanced Pools was not the company for us, so we cancelled their service after paying in full for the part and labor that actually fixed the spa. Or so we tried to cancel. It’s now August and we are still receiving monthly bills, and they continue to tack on $ 90 each month for pool service that we haven’t had since March. We’ve spoken to Aaron countless times (probably more than 10 times), left messages for the owner and we even stopped by the office to try to get it taken care of. Aaron gives us some lame excuse every time and the owner has never once returned our calls. Needless to say, this company has very poor business practices and I would definitely never recommend their service to anyone. I actually wish I could give them zero stars.

Advanced Pools was great! Brian designed a beautiful pool for us! He did the landscaping as well and everything came out beyond our expectations. We have never designed a pool or backyard before and he was very helpful in telling us what would and wouldn’t look good. He was very honest with us and we never felt as though he was trying to «up sell» us just to make a buck. The subs he works with were all very courteous and knowledgable as well. I have to also give kudos to Aaron who works in the Advanced Pools office. He was great in always keeping us in the loop and following up. All in all, we are very happy with our own personal backyard oasis :)

Update 4-​6-​2015
We are very happy with the product that was created. We were so happy with it that we made 2 referrals to people who have built, or are in the process of building, pools through advanced pools.
However, we received an unitemized bill of over $ 700 for things that we were told were «nothing to worry about». We received this bill 3 or 4 month asking what we owed. We literally left text messages, voice messages for Brian and his office secretary Aaron. These were ignored or deflected with excuses the entire time. We were given free pool service for a few months, but could never find out when this service started charging us, as we had several small side projects they were finishing after the pool was completed. Once we finally got a hold of Brian months after receiving the bill (Again after multiple attempts to make contact), Brian made a satisfactory negotiation
From that point we continued using the pool service. The service itself has been good. At one of the inspections we noted a crack in the concrete, of which Brian said they would fix if it got worse. It has gotten worse, and we are now unable to get him to return phone calls or show up. He has made 3 appointments via text of which he has no showed without any communication. We have all but given up on the concrete being fixed, and have decided to no longer use their services. I only hope we don’t have the same issues canceling service as another reviewer had.
It stinks having to write this review, because we like advanced pools workmanship, and as people. But this is business, and in my profession I would have been fired many times over for some of these business practices.
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Incredible pool. Brad took our dream and made it a reality. He gave us options we hadn’t thought of and pulled it together to make a great combination of art, math and usability. He is a consummate perfectionist, yet very laid back with his customer service. He gave us a great price, was more forthcoming than the other three companies we inquired from, and he truly seems to enjoy the product he creates. More than once he was sure to make us aware of things he would not use in his own pool, and he was transparent as to why. I highly recommend him, and now he is digging my best friends’ in laws pool.