Nordstrom

Nordstrom is my go-​to store for cosmetics, attire and shoes. Nordstrom has always had a good reputation for customer service. After all these years, their customer service is still top notch! Thank you Nordstrom for consistently delivering. You exceed expectations!

Joy, in the Women’s Occasion dress department was phenomenal. I had previously purchased a grad dress for my daughter a month ago only to find out it went on sale for 40% off. Thankfully it had not yet been altered. Joy gladly helped me with my transaction so I saved a lot of money!

Four stars because it seems their sizes run really small. But stars in general because they do have a plus size dept staffed by the most wonderful (and actually plus sized) woman. I was able to buy some tank tops thicker than a tissue that are big enough to fit me. It’s really a shame though that Nordstrom thinks clothes my size shouldn’t be in every department. Go ahead, stick baby in the corner.
The four stars are mostly for the super wonderful employee who really makes me want to go back.

Mac Review:
I haven’t tried a Mac foundation yet and decided to drop by after work to buy it. WOW, they have no concern for customer service. I had to interrupt a conversation between two employees to get help for foundation to match my skin. So, this girl is the one with tattoos and possibly a piercing or so on her face — pretty girl, that helped me. She didn’t look like she wanted to help me at all either, which already gave me the hint to hurry up the process and go home. I saw her glancing at me (from head to toe), I look 18 but I’m really 26 lol. Totally judging me! I told her that I had a bad experience matching foundation to my skin, and that since it was still winter (at the time), my skin is pretty light and that I don’t want a shade too dark summer shade or too light either. She had that «Duh» c’mon face. Anyways, we finally got a match and she sold me the MAC waterproof foundation, which I grew to love. As I checked out, she was totally staring at my engagement ring and right then, her attitude changed! It was the weirdest thing. Ughhhh, I should’ve just left but I didn’t want to have to come back either, errrmagahhh. Overall, chasing an employee down for service and rude attitude lost me as a customer for them and am going to Sephora next time. However, every other department has excellent customer service!

This is a great little Nordies — not too large and overwhelming but with a decent selection of product. The only thing that is a little tricky is the parking in this area. When you get off the highway and turn into the mall you can’t see the actual Nordstrom building. If you follow the signs it will take forever to get to the back side of the mall. I think the signs tell you to go right, or counter-​clockwise around the block, but really it’s easier to go in the opposite direction, as the Nordstrom is around back by the movie theater.
Customer service at this location is great and the alterations team does a good job. All in all a wonderful shopping experience to be had at this store.

Nordstrom management has become way outta line there is a video uploaded on my cousin FB page corine Taylor please check it out I don’t want anyone to go through what they did I feel it was very racist and just when you see good in the world someone turns around and does this. What has our world come to. I thought the customer was always right guess not. Email corine at
if there’s any questions or concerns thanks.

Really great customer service! I got helped in the women’s department by Mandy C. and she was on top of things saw that I was holding clothes and for as soon as she saw me she asked to get a fitting room for me. I had been there for about 20 minutes and no one asked to help. So I’m guessing the 5 stars are for her for being helpful in the fitting room when I asked her on her opinion on what I had on and for keeping a great genuine conversation cashing out.

This review is for the MAC department. I went and had my makeup done there on Sunday for my employee Holiday party. I NEVER get my makeup done, so I was really excited I was having a «professional» do it. Little did I know how horrible my first experience would be!
The MUA asked what kind of colors and style I wanted. I told her I wanted a dark, purple, smokey eye. She gave me a light, pink and purple shadow that wasn’t even blended all the way. The foundation she used for my skin was as white as paper and not blended at all. I basically looked like I took my face and slapped some chalk erasers on it. It was terrible.
I can’t even describe how my lipstick looked. I told her I wanted a dark purple and she brought me a red and she missed a whole section of my lip! When she gave me the mirror to look at the finished product, I wanted to cry. I looked like a clown. I went straight home and got in the shower to get it off.
I will never ever again go back to MAC to have my makeup done nor will I ever recommend it.

Probably should not have given it no stars. What a disappointment. What’s happened to this once wonderful chain? Low inventory, cheap junky clothes, even the good brands were cheap like made for an outlet mall. Poor displays, clothing wrinkled like just out of the box and onto the shelves and racks. What a shock, and waste of time.

Nordstrom has been my favorite store forever because their customer service is truly almost perfect. However, the Mac sale people is completely different from the rest.
The first time I was at Mac in Nordstrom Cascade mall a year ago. The sale people were so busy talking to each other. I waited for few minutes, and my daughter called out to stop one of them. She bought a Mac waterproof pencil, and she had more questions. But, the salesman was short. No recommend of any thing. I think he just wanted to get rid of us quickly so they could continue their whatever gossips of the day.
Yesterday, I was at Mac in Nordstrom Clackamas at 3:24 Pm. The same thing happened! One lady sale girl who wore a belt of make up tools was with a customer. The rest of the Mac sale people was busy talking, kidding each other. We waited for few minutes, nobody bothered to ask why we standing there. At 3:30 Pm, I asked for help. There were 3, or 4 of them, but only 2 glanced at us. I heard one girl asked where Genie, or Jeni at. They even did not tell me to wait, or looked at me again. There wasn’t any other customer around, and obviously they weren’t busy at all! I was so disappointed. We walked away to Macy’s when those sale people still busy yapping!
Nordstrom should take a close look at this funky social club!

This review is specifically for the alterations I had done at Clackamas. Since Nordstrom’s closed the Lloyd Center store, I’ve had to shop online which is no problem given you get free shipping and free returns. So if something doesn’t fit, it goes back with no effort at all. But being vertically challenged, when I do get something I love, it almost always needs altered. BUT, low and behold, if you have a Nordstrom credit card, you will get, at the very least, up to $ 100.00 of free alterations per year. (You receive a Nordstrom note equal to the amount of your alteration). So what’s to lose?
I just bought a beautiful pink suit on line and of course the pants needed shortened… no surprise there. But the jacket sleeves also needed shortened and so I went to Clackamas for alterations. First, the tailor has been with Nordstrom for over 18 years (she used to be at Lloyd) so you know she has some serious seamstress chops. She asked me all about where I wanted the sleeves to fall and explained that I might be sacrificing some of the decorative buttons. She made sure I understood everything and the charge was really small compared to what I thought it would be.
So I picked up my suit this last weekend and it was PERFECT. It was as though it had been made for me from the get go. Absolutely impressive and amazing. She kept all the decorative buttons on the sleeves and the suit is simply gorgeous. I couldn’t be more pleased. Just one word of caution — don’t be in a rush when you are dropping off. It is better to take your time and talk to the tailor than to rush through. It may take a little while and some patience, but it is definitely worth it! Oh, and when I went to pick up, no wait at all and the sales person was (as always with Nordstrom) polite, helpful and professional. Love this place!!!

Important information if you care about your personal shopper:
When you return something to this store (or probably any Nordstrom since the company handbook is not store specific) the sales associate who helped you so graciously gets your return charged against their bi-​weekly quota, a quota of sales they have to meet to keep their job. And to add salt to the wound for these employees (who earn at or near the minimum wage and get commission only if they are lucky enough to have enough shoppers who don’t use the «generous» return policy each pay period), last year this store closed its customer service desk! So while sales associates are supposed to be selling, to make their draw (minimum sales quota) each pay period, they instead have to help you to get your return processed. You get cash and help them to get one step closer to being fired. And processing your returns not only counts against them, but keeps them from helping other shoppers on the sales floor. This is not an employee friendly corporation.
Shoppers love this company for its generous return policy; they will take anything back, worn or not, and give you cash! So next time you get a new dress for your cousin’s wedding, wear it and then return it (pretty good system for shoppers who have the cash to lay out for the original purchase, or are quick enough to steal a gift card, eh?) remember that you are helping to get the sales associate, who so graciously helped you, lose their job.

Nordstrom no longer accepts returns easily like before. Had the WORST experience, I still can not believe this happened. I am glad to see other people reviewing saying that the same thing happened to them. I tried returning a brand new pair of shoes that were never worn, and had a return label on them. I used to be able to return things without the return label! But this time, the label «wouldn’t scan». I don’t want to go into too much detail about everything that happened, but I was standing there for over 40 minutes waiting for them to «figure something out» as they asked me question after question like: Why exactly are you returning these? Are you sure you purchased them here?
Really am I sure? There is a NORDSTROM label on the box. After all this happened, They said they couldn’t do the return but they would help me find other shoes I liked. Keep in mind I did not get my money back and could not return shoes I didn’t want, and on top of that they thought I would purchase other shoes from THEM? No. This isn’t the first little incident that has happened with nordstrom this year, but it is the LAST. Before this year, I always had good experiences, especially returning things. I am done shopping here. If you still shop here, make sure you don’t need to return anything, looks like they have completely changed their policies and the way they treat customers for good.

Nordstrom is AMAZING, but this store exceeds any expectation I’ve ever had. They go above and beyond to make you happy. My last visit I had 5 employees helping me get the best deals and money back. Nordstrom also has a DEBIT card, not just credit which is amazing. Spending a little more for amazing, long lasting quality, easy returns no matter what condition, with or without receipt. They are awesome! I can’t stress it enough.
There are multiple people in every department that has helped me and they are all AMAZING.
KEEP IT UP!

I’ve shopped at Nordstrom for many years at various locations now. Every store I’ve been to has always provided great customer service and yesterday was no exception. I ended up in a pinch because a dry cleaner screwed up my order and I needed a shirt to go with my suit. I found a suit with a similar color and Leah was very helpful in helping me find several shirts that matched, helping with ties and was even able to get the shirt pressed and on a nice wooden hanger to take out the door with me. You certainly don’t get things for cheap by shopping at Nordstrom but there is something to be said for having a very friendly and helpful staff working at a store that does the extra little things for their customer.

The service at Nordstrom Clackamas is superb! The young lady at the Lancôme counter was delightful and knowledgeable. And the ladies in Encore are always more than helpful. I love nordstrom! You don’t get this kind of service at Macys!

I love Nordstrom… on-​line or in person, this is the best shopping experience in the region! The staff are very helpful and cheerful. If I am ever dissatisfied with a purchase, they refund my money with no questions asked. I am a loyal, devoted customer of Nordstrom! The only negative in my opinion is that the Clackamas store is too small!

My preferred shopping experience.
I had a return; a defective Michael Kors watch. I had absolutely no problem exchanging the watch for another. The sales associate was friendly and patient during the selection process.

We didn’t intend to go shopping on Black Friday but someone needed something so we ended up at Nordstrom. A very nice gal started helping our group and in conversation mentioned a great deal down in makeup, she even took us down there and helped us in the cosmetics section. The best part was that she was really nice and not pushy in the least. And I got great some great deals on products that I already use!

Wow! If I would have been offered one more piece of clothing to try on, there would have been no space left in the changing room for me!
I’m a tall guy who has trouble finding slim fit, long ass arm dress shirts. When I informed my friendly Nordstrom customer service person of this, they leaped into action like a frog going after a fly. They had literally 10 options in a matter of minutes, and some brands I’ve never tried before.
Unfortunately, only one of the options worked for me (damn arms!), but you can’t blame the Nordstrom guy. He was willing to bend over backwards to help. That’s what you should expect at this place and that’s what you get at this location. Nicely done!