Cinemark at Market Heights

Way too overpriced… almost 7 $ for a SMALL popcorn. And every time we come here, it’s stale. Never fresh popcorn and it’s gross… You pay close to 7 $ for stale popcorn…
Theaters are nice. But if you want to see a movie and get concessions… Brace yourself.

They charge full price for refills. The whole point of buying a large is for the free/​cheap refill.

The matinée was fine. I wasn’t really going for the theatre itself I was going for the movie. The theatre hadn’t been cleaned and it was only the 4:00 showing. The bathroom was not clean either. The movie was good though. If the place was a little cleaner it would have been a nicer experience.

Management needs to reevaluate their employees. I’ve been going to this theater ever since it opened. In the beginning it was great but now good customer service is nonexistent. Other then the lack of good customer service, this theater is great.

I frequent this theater often. I love that they have kettle corn. the last 2 times I have been here, pess than 4 months. the ketlle machine is broken. I think they need to invest in a new one. it really is half the reason I go to the movies.

It’s not super awesome, but it’s the best theater in the Killeen, harker heights area. I’ve heard that the one in cove is better thoigh

Helpful staff and a nice variety of snacks being offered including ice cream. The actual theater was clean and comfortable. We saw Jurassic World which was great in 3-​D. The glasses were individually packaged and the screen quality was good. The sound was at a good degree of volume for this type of movie. We had a great cinema experience here.

First time here! The two ticket ladies were not friendly at all. I asked if there was a reward card for the theatre like Regal has and it was as if I asked for free movie tickets. We didn’t get anything from the concessions so can’t rate that. Parking is plentiful, the theatre 9 was spacious but the seats were small and very uncomfortable. They did not recline much and the sound from the theatre room next door could be heard through half of our movie. With limited options in this city, I hope the Regal is better.

It is clean, somewhat helpful staff. The theatre itself was nice however the seats are extremely uncomfortable. I wouldn’t see a very long movie here again. Sitting there for 2 hours was very hard. Just like any other theatre the food is outrageous, but it was overall a nice experience.

Im in a movie now in theater 11 and asked the air to be turned on and still my phone shows 79 temp went back and ask why no one turned air on and she said dunno i asked can someone turn it on she said not right now she is to busy no one is in line at all or walking up. so i asked to speak to management she said she was i told her this is not okay with it being 79 almost 80 and she just says sorry nothing i can do until i can check. so i asked for my money back after its over and she got an attitude and said i guess and rolled her eyes im so not mean to people at all and i was shocked how she treated people. ill never come back and i will drive 30 minutes extra to avoid this bad service here.
Concerned customer

Cinergy was jam packed & I was not about to stand in a long line just to miss my movie so my party of 3 & I decided to Unilocal theaters in the area that were showing Avengers & this was one of the theaters that showed up. We agreed on this spot because we were hungry & we had an hour to kill before the movie started. Tickets for 2 people were only 14 bucks which was pretty cheap but like we all know they get you at the concession stands. There was a lack of customer service. Major lack. If I hadn’t enjoyed my movie, I think this would be a more crude review. What can I say. It’s a movie theater that didn’t really stand out. Next time I’ll opt to stand in line & wait instead.

Theatre is nice, lots of options, good movie food, and clean restrooms. I watched Furious Seven tonight with my family. Awesome movie. Very well played. Excellent ending for Paul. Now about to watch Unfriended.
The negatives well there’s a few. First of all guys learn the law. You put up a sign saying you don’t like guns. Long discussion but if you don’t want them in the theatre then put the right sign up. Next if you know the grill is down then maybe get someone out to fix it or come up with an idea to take care of those of us that love the all beef Angus dogs!!! Gotta love those dogs. Customer service today wasn’t that great either. People were going around the ticket line and nobody working here said a word. I quietly walked around these special ones.
Five stars would have been given if some of these issues were addressed.

My wife and I have been going to this theater since we moved here the summer of 2013. By far, this is the best theater of Harker Heights, Killeen, and Cove. They offer discounts for the active duty and their date. In addition, Tuesday night’s are $ 5 specials. The theater is located in the rear of the Market Heights. There are plenty of restaurants to eat and a nearby yogurt shop to stop at before or after a movie. The ticket counter is located at the right of the entrance. The theaters are split to 2 separate hallways with your typical priced concession food and candy available. As for the seats, the arm rests do not lift, which is the one negative. As for the restrooms, a majority of the time the employees maintain the restrooms; but you may come by when they are a mess. However, the employees accommodate their customers well. We had a mild family emergency (not life threatening), but we had to leave the movie 40 minutes after it had started. They refunded our money without question. So, check this place out for a great movie experience.

Only go to matinees, not for the price since the military discount is the same as the matinée price, but because other people are generally inconsiderate and matinees are usually empty.
Never had any problems with this theater until yesterday. I tried to put my drink into a cup holder, but couldn’t because it was full of trash from a previous showing. My wife used the restroom, and apparently all but one of the toilets were clogged and filthy. Cleanliness, they apparently do not take it seriously here.

Hey as of last night, 12÷29÷14, I had my first experience at this movie theater and it was awesome! I’m usually living in the city so I’m used to bigger is better, not a small town kind of guy. There may not be a whole lot going on in the immediate Killeen area from my observance as a brand new resident (soldier who just moved here for the Army), but the Cinemark movie theater is definitely happening to catch a flick, very large and attractive building, bright lights and well designed for fun. It’s surrounded by other attractively built shops and restaurants in the Harker Heights area; that it makes the perfect getaway from the shabbiness of other theaters and spots in Killeen without actually leaving town. The staff was friendly, Concessions was front and center, box office sells tickets inside instead of forcing the line to wait outside, décor was cool looking, and the restrooms were clean, even has a cool arcade. This location is perfect for kids, teens, families, singles, couples, casual outings or date nights. Patrons seemed nice, good blend of adults and kids, no rude encounters or disruptive adolescents for you seniors out there, lol. They do provide a military discount. I’ve had prior experience with Cinemark elsewhere and they always impress, however, this location is the best I’ve seen for Cinemark yet. Enjoy the movie!

Teenage Mutant Ninja Turtles was awesome. We caught the 9pm 3D session. The price was outrages. We order our snacks. Popcorn was stale and cold. Nachos but they ran out of jalapeños. Ordered a hot dog and they ran out. Bought two lg. cokes. One large popcorn. Order of nachos and couple if boxes of candy. $$$$$$ 36.00 $$$$$??? I understand we must run a business but this is robbery!

This is probably the best movie spot in this area. I’ve been many times and had no issues. The theater isn’t too big so get there early for good seats.

Best movie theater ever! We went for the first time (and by we I mean my aunt, 7 year old cousin and myself) to see Mr. Peabody and Sherman (by my cousins request). Usually we go to the Regal in Killeen (the Hollywood Theater) by the Home Depot. I had never been to this one prior to our outing to see said movie. This theater is so much nicer! Not that the Killeen one is bad, it’s just a bit more run down. I highly recommend coming to this theater. The staff are all very friendly and nice. I will be back!

This is a nice family orientated movie theater. The price is real reasonable they do military discount. The seats are very comfy great sound clean clear picture. Bathrooms are very clean. Snack Bar has a wide variety of snacks and good. This is and all around movie theater.

I went on a date with my 5-​year-​old nephew to see Rise of the Guardians at this theater last weekend. It’s a little different than the usual theaters so I was confused at the layout but after my experience I really like it!
First of all, you buy your tickets inside the front doors. I kept looking for the ticket booth outside — you know, where you get rained on if there’s a line and inclement weather. You walk in the doors and go to the right and there’s the ticket booth. «I’ll have a 5-​year-​old ticket and an *ahem* adult ticket for Rise of the Guardians at 12:50 please,» I say. «That’ll be $ 11.50,» they say. That’s it? Really? Turns out the first showing of a film each day is only $ 5.75. That’s less than a child’s ticket at any other screening.
So we get our tickets and turn around to get some Skittles and a soda since «it’s a special day» according to my nephew. There’s one pay area right in the front, but it looked like Starbucks and ice cream. Where’s the popcorn and the soda? Ohh. it’s in the meandering line to the side of that. It’s a pretty cool system — you just go through, get what you want, then wait in one line with two registers to pay at the end. No more getting in the wrong line with the woman with 5 kids who can’t make up their minds ahead of you.
Added bonus at Cinemark — for $ 12 you can get a refillable cup and refillable popcorn tub (or $ 6.50 individually) which can be refilled for $ 3 each whenever you come in through 12÷31÷13. My husband and I had the cup last year and it was awesome. The bucket is a little small, but for $ 3, it works out great.