WorkXpress

Just completed the roll out of my software! Cannot express how happy I have been from start to finish with the process at WorkXPress, I even flew out to their location to work hand in hand with my developer. Their back end development tools are phenomenal and easy to use enough that I can already make minor changes without having to bother to call anyone.
All said and done, Im thrilled with my choice to work with them and am definitely glad I spent the money to work with an American firm rather than overseas outsourced as I do not belive my final product would have come out so well any other way.

When looking for the team to help me build my custom workout software, I posted job offerings on several freelance sites. WorkXpress saw my request and reached out to me. Out of the dozens of candidates that I screened (which included individuals, teams, and companies), they were by far the most experienced and professional. They have built hundreds if not thousands of different software applications and are very detailed, organized, and knowledgeable. I honestly could not image choosing another client to work with. Overall I am very satisfied with my experience of building my application with WorkXpress. You get to know your team throughout the process and they are great people! They try hard to understand your goals/​needs and present a detailed transparent plan. I am currently in the final step of the development process, and I am thrilled with the results of all the hard work the team has put into my software. My development team is super responsive to any communication that I submit through the portal. I would absolutely recommend WorkXpress to anyone who is looking to design and build a great looking, highly functional web application!
Pros: Here are a few reasons why:
— They are based in the US which is awesome if you live here!
— Their bid was actually the best price that I was quoted (even from overseas clients).
— They do a detailed design proposal before you even pay them a dime
— The do everything by the book from a legal perspective so that both parties are protected
— You get a portion of a team (because they also works on several other projects) dedicated to you
— Everything is documented and has a paper trail in the management portal
Things that I’ve learned:
— After developing my software right along side WorkXpress I have realized how difficult and time consuming software development is (yes you will be VERY involved in the process, it is not just «this is what I want» and its gets built perfectly. Expect to spend countless hours communicating through the portal and submitting revisions/​bugs).
— If it doesn’t say it explicitly in the design document, then it isn’t guaranteed to be built the way you loosely referenced or had it in your head (It is very hard to communication every little detail that you want your application, but try to get the design document as close as possible to exactly what you want before you pay the deposit and begin development. Say for example that you want an artist to draw a body, so you give him a sketch. Your sketch needs to include the # of hairs on the body, # freckles, length of fingers, size of belly button, etc (yes you need that level of precision). Like I said before it is hard to know every function/​response that you want your application to have until the beta is build, so for advanced projects (built for customers to use) expect to spend 20−60% of the initial cost again in «change orders.» You probably won’t spend much extra in change orders if you are building an internal solution b/​c you won’t care as much for the fine UI details).
–When they say basic UI that means that your application will resemble your mockups and the functionality will be there, but all elements are truly «off the shelve». Kind of like if you were getting a website designed and the designer gave you a prebuilt website, implemented your functionality (shop, blog, etc.) and then put your logo on it. Don’t get me wrong, it will still look good, but it will just be basic. Which is fine for internal company or personal software. But if you are building a user end application, you will need to upgrade to advanced UI. Make sure to get quoted with advanced UI if you are building a user end application!

I hired WX for a custom application to manage inventory, online ordering, CRM and delivery routing for a delivery service. It’s not rocket science but required a bit of custom programming to work for us. Based on their «5GL» PAAS pitch and promises about having a current platform that works across mobile devices we signed an agreement for just under $ 25K and were given a 12 week timeline. I have developed applications before and I knew it would take longer than 12 weeks so I accounted for that but we cancelled our agreement after 38 weeks when we realized their team no longer understood our user or business needs, despite plenty of documents, use cases, mockups, and supporting information that we gave them. Our project manager was reassigned less than halfway through and that role on our project was never replaced. We were promised professional, trained programmers and what we got were new hires asking us questions about what we meant by responsive design. Their platform is not responsive, it looks like it was designed in 1997 or so; their sales team is slick but their capabilities are far below what they advertise. I lost significant time and money for a valuable business opportunity that I will never get back, based on their poor management of our project and poor understanding of the user roles and user needs associated with it.
Don’t be fooled by their website, do your due diligence and research companies that actually used them. They make you use their cumbersome ticketing system online for managing the development of your project. It’s built on the same clunky, non-​intuitive, non-​responsive framework that they build all applications on. The first several times I logged in I got a browser incompatibility message despite being on the auto-​updated latest version of Chrome. Not a way to inspire confidence in their technologies. Their platform is OLD. This company is seriously behind the times. They overpromised and underdelivered.