Islander Airport Shuttle

AVOID THIS COMPANY AT ALL COSTS! FIrst time we used them, car never showed up and 2^nd time (booked them by mistake), the promised shuttle again was way out east nowhere near meeting our JFK flight. Because I asked for it, a private car was sent — we still waited for nearly 90 min for that to happen — and we finally made it home hrs. after our flight arrived. NEVER, EVER, EVER AGAIN!!! It’s well worth the extra $ 10 to book a regular cab rather than this totally unreliable shuttle.

Thanks to Gino and Denishh! We went to port in Bayonne NJ for cruise. Denishh set best time from Suffolk County to Port, he avoided Traffic! We were picked up at JFK quickly for ride home. Best Airport Shuttle!
Thanks Islander Shuttle .
Loved
1. New Van
2. Denishh avoided all traffic on Staten Island!
3. Exceptional service with a Smile
JP

Horrible service stay away from these guys. First they told me it was 110 round trip to JFK then they charged my credit card 135. First leg was good but never showed up on my return to JFK and then proceeded to argue with me i gave them the wrong date. When i called they told me «i don’t know what to tell you» i have no one in the area I will NEVER use these guys again!!!

Easily one of the most poorly run livery services around.
I scheduled a pickup for a trip to/​from LaGuardia. Scheduled pickup time was 10:30am. Driver finally showed up at 11:00am after two phone calls to complain.
Driver then tells me he «only got the call 10 minutes ago».
10 minutes into the ride, the driver comments that there’s traffic on the way to JFK but he’ll still get me there on time. Great… except my trip was to LaGuardia, not JFK.
Dispatch gave him the wrong airport.
The return trip was also a disaster. Since the return was pre-​paid, I decided to roll the dice and go with them even though the trip in was a mess.
Driver tells me he’ll be waiting in the cell phone lot and to call when I land. He has all of my flight info. I even confirmed with him before I got on the plane.
Plane lands… called driver… he tells me «things don’t look so good». He’s stuck in central NJ on another job. Wonderful!
Waited 1 hour and 15 minutes for him to get to the airport to take me home.
Never again will I deal with these amateurs.
Avoid at all costs.

This was one of the worst experiences I have ever had. We needed a taxi to JFK very early in the morning and called a couple companies, comparing prices. This place didn’t have the $ 60 shuttle at the time we needed, but they did have what they described as «a personal town car.» The driver got there early and beeped the entire time, even though we told him to be quiet since it was 5 in the morning and people were still sleeping inside the house. The car was also NOT a town car as advertised, it was a Toyota minivan. The driver didn’t help us get our luggage into the car. Once we got driving, the driver sped down the highway, weaving in and out of lanes and moving very jerkily, making my father and I very sick. The entire time he was coughing like he had the plague. My father told him we weren’t in a rush, and that he didn’t have to speed down the Southern State. The driver told us that HE was in a rush because he had taken cold medicine for his fever/​cold and was sleepy. He said he wanted to get us to the airport safe before he fell asleep. Who let this guy drive? Not only is this terrible service, it’s probably reckless endangerment. Unfortunately, there was an already agreed-​upon price that included a tip, or we wouldn’t have given any tip whatsoever. It was expensive too for the ridiculously terrible service ($ 110). We still have half a mind to call this company and demand a refund. We ought to report them to the police.

If I could write a review with 0 stars, I would. First, they just didn’t show up. Then, when I cancelled the return trip because I didn’t trust them to show and made arrangements with another service, they did show. Then come to find out, they charged my credit card when I first made the reservation, even though they said they had no record of that reservation as an excuse for the no-​show. In spite of 2 calls to complain to get my money back, they have done nothing. A complaint to the Better Business Bureau did not even get them to respond. STAY AWAY FROM THIS COMPANY!!!

Two of the worst experiences ever!!! If i could give zero stars I would!
This company was recommended by my mom’s neighbor so I assumed they were reputable. Being that my
Mom lives on the north shore of Long Island and people from this area expect the best and can be hard to please, I expected no problems. I booked a van with this company thanksgiving week to get five of us to JFK. At 8:30 (the time I booked) I began to get nervous as no car had arrived. With any other airport limo service the car arrived ten to fifteen minutes early to allow for the loading of luggage. I called Gino the owner who assured me the driver was five minutes away. 15 minutes later AND STILL NO CAR! also, Gino must have recognized my number on caller ID and would not answer the phone! My dad called and he said his driver overslept and would leave now. We ended up having to take two cars to the airport AND WE WERE FLYING HOME TO A DIFFERENT AIRPORT.
Gino apologized and offered us a voucher. I tried to use that voucher yesterday and arranged for a pick up time of 2:20. 2:53 AND NO CAR AGAIN! Gino claimed there was traffic. We had to scramble for a ride to JFK! The car pulled into my neighborhood as we left and it was not a van like we booked but a Lincoln town car that would not have even fit our stuff. FYI being that it was Xmas day, there was barely a car on the road. Gino is a liar and this company is a sham. DO NOT USE UNLESS YOU ENJOY SCRAMBLING OR MISSING UOUR FLIGHT!!!

My husband and I used this company twice for shuttle service to JFK from Ronkonkoma. The price was reasonable, They were on time, the driver was polite and helpful with our bags, and we made it to the airport on time I will definitely recommend this company to friends and family.

I called Islander Airport Shuttle 3 days in advance to book car service to Islip MacArthur airport. I spoke to Gino who took all the informations and also confirmed the vehicle was going to be a Towncar. I asked to have a reservation confirmation e-​mailed to me and i was told «yes absolutely». After not receiving the reservation confirmation I called and asked for it again. I was told the system” did not run yet but you will get it. Never got a reservation confirmation… Well the morning of the reservation came and I had a 7am reservation. NO CAR… i called at 7:15, sounded like I woke the dispatcher (or whoever answered the phone) who didn’t know anything about my reservation. He attempted to contact someone else to arrange for a pickup but now its too late. I had to scramble for a ride to the airport. Then later the same day, Gino called my home to confirm the reservation? What? The reservation was missed!!!
Travel is stressful enough and you need to depend on your reservations that were made !!! DO NOT USE Islander Airport Shuttle they are truly NOT DEPENDABLE !!!

I booked a shuttle to pick 14 of my quests up at the hotel the day of my wedding to bring them to my ceremony.
The shuttle was booked for 3:30pm with a 3:40 departure time to arrive at my ceremony at 3:55−4:00 (15 minute drive)
The shuttle did not arrive to pick my guests up until 4:02pm when my ceremony was scheduled to begin at 4:00pm.
Due to the late shuttle, my ceremony started late to wait for my guests to arrive.
When I called the next day to find out what happened, I was given 2 different excuses rather than the truth.
Excuse # 1: The shuttle arrived at 3:15 and left to drive around since my guests were not there (they were not supposed to be there at 3:15). **This also does not make sence since the hotel had a parking lot.
Excuse # 2: The shuttle waited for all 14 guests and that is the reason they arrived to my wedding late. **There were in fact only 11 guests in the shuttle since 3 people took a taxi at 3:55pm when the shuttle still was not there so they could avoid arriving to my wedding late.
The bottom line is they showed up late and provided very poor service and Gino the owner did not even admit their fault.
DO NOT USE THIS SERVICE…