Monro Muffler Brake & Service

I never leave reviews — but after my amazing experience here I felt obligated to spread the word.
I was driving from NH to NYC when my engine light starting blinking at me and the car started shuddering 25 minutes into the ride. Earlier that day my car was serviced at another station, and I was terrified they had screwed something up that would end up costing me a small fortune.
After pulling off at the nearest exit, I found this shop. They immediately set to work on my car, spending a good 40 minutes checking everything that had been serviced. After the full inspection they identified that the air filter box wasn’t properly set up & latched (which they fixed) and said it was either that or a bad tank of gas. When I asked how much — they didn’t even charge me — which is unheard of!
Upon getting back into the highway again, the same issue occurred and I brought it back. They added some enzymes into the gas tank, took it on an extended test drive (20+ mins) to ensure the issue was fixed, and brought it back.
Overall, unbelievable service at an incredible price. Coming across a mechanic like this is 1 in a million.
Thanks again guys!

Went in for brakes and an oil change. We thought we needed brakes and possibly rotors. It ended up that we didn’t need either. They could have easily sold us things that were not needed but they didn’t. And the oil change was exactly as advertised out front, $ 21.99 plus the usual tax.

I routinely take my cars there for repairs and have always been treated fairly and received great services at good prices. I particularly like dealing with Jim Silva the Manager. I used to use another garage in Haverhill on Main St and they changed ownership and they no longer seem to have the time for me. This repair shop at Monro has 6 bays and have always accommodated my repairs timely, or at least let me know when is a better day/​time if they are slammed. Jim has always found coupons or discounts available for my needs to help reduce the price. He also routinely shops around on the phone for the best deals on the parts needed (I’ve been there first had to hear him on the phone and see the printout of the parts). They even inspected multiple used cars for me at no charge to identify problems the dealer should repair before purchasing. They come highly recommended.

The sign out front said that oil changes today were $ 24.99. I also needed my tire pressures checked, so I asked if the price were still $ 24.99. The manager said that it was.
I waited for fifty minutes. I’m not sure why it took that long. The mechanic was able to take my car right into the bay. There was only one other customer in front of me, and he was still waiting for repairs to his car when I left.
When my car was ready, the manager told me that it would cost $ 32.49. I told him that the sign out front said $ 24.99 and that I’d confirmed the price with him prior to the oil change. He said that didn’t include labor and taxes. Then he said he would find me a discount, like he was doing me a favor. He charged me $ 26.91, which he said was the price with tax.
If you look at my receipt, you will see that he took off $ 10 as a «job discount», then tacked on a miscellaneous «shop supply fee» for $ 3.25. So the total before taxes was $ 25.74 — still above the advertised $ 24.99 — and with taxes was $ 26.91.
In the future, I’d rather spend a few extra dollars and go to a more trustworthy garage.

BEWARE! This place is awful. They ripped me off when I had my brakes done. When my boyfriend called to go over the bill he was told they have a 30 day price guarantee. Good enough. We got an estimate from another shop and hand delivered it to Jason, the manager. When we followed up with Corporate a week later we were told they never received the paperwork. They called the shop and were told they would fax it right over. Fast forward another week. Called Corporate and you guessed it, they never received the paperwork. We faxed it ourselves and were now told that the estimate doesn’t mention a warranty. What does a warranty have to do with a price guarantee? This place is crooked. On the day I dropped my car off for service I overheard the manager, Jason on the phone talking about someone needing to return money or go to jail. When I said «rough day» to him after the phone call he explained that the «asst manager» his buddy had abruptly quit after a $ 2000 deposit went «missing.» This stand up guy needed to return the money or Corporate was going to press charges. Seriously avoid this place. They are scumbags.

Went in for an oil change and it took longer than most places (about 40 minutes) but they did the work for a reasonable price and didn’t try to upsell me brakes or anything.
They gave me a «report card» form on my brake pads and tires which all accurately showed that those parts of my car are about halfway through their lifespans, so I don’t need new ones yet.
The slow service might be due to the fact that I only saw one guy working in the shop, with a second guy on the desk, so they were backed up and actually sent people away while I was there.
I would go there again for an oil change no problem, as long as I wasn’t in a hurry.

I’ve never had a worse experience getting any repairs done with my car. It started out with missed promises for dates to look at my car or get going on the repair, which was a small transmission fluid leak.
First they couldn’t get the parts, I understand delays around the Jan 1^st holiday, stuff happens. Two days in a row is unacceptable, all the time being very apologetic. Unfortunately, being sorry does not get me my car back when they told me it would be.
I called back the following day (now Wednesday, I brought it in on Sunday, was supposed to be fixed by Tuesday), the person I’ve been talking to, Pete, was busy. I asked for them to have him call me back, they agreed. He didn’t. They call me at about 10am the next morning to tell me they’ve lost my key, and I need to go to a dealership to get one made for them. They offered to pay for it (the LEAST they can do at this point). I get them the key, hoping the worst was over. Not so lucky.
They agreed to call me by 8am Friday to give me a time frame for my car. No call, I call them at 10:30, talk to Pete again, he says they tried to start my car but my battery has died. They’re charging their jump kit and will get to work on it ASAP and if need be get a new battery. I call at 2:30pm, Pete tells me someone is bringing them a new battery today (Friday) for the car. At this point, this is beyond ridiculous. They knew my battery was dead (their fault) and it takes almost a full day to rectify that problem? Really?
Obviously it won’t be until Saturday at the earliest for me to get this fixed, but upone seeing some of these other reviews here (and other places), I think I’m going to go get my car from them before they can start work on it and take it to the dealer I normally go to. I don’t trust that I even need this ~$ 500 part from them at this point, at least not after this treatment.
At this point, sorry doesn’t cut it.

Never again! They saw a female coming and tried to take all my money. Needed front break pads. They tried to charge me almost $ 500 and put on rotors that I did not need. Went and bought pads and rotors for around $ 130, only to find I did not even need the rotors! Andy is a scumbag. Do not trust these people!

Got an oil change here. Much like many other typical chain stores, they use cheap oil and cheap filters. Recommend taking your car to a real mechanic and getting good parts put on.

Recently my fiancée took her car here to get the brakes inspected as she was experiencing shuddering when she was breaking from highway speeds. After the free inspection, they proceeded to tell her that her rotors were warped and needed replacing, as well as both front and back break pads. However, once taking it to the dealership for a second opinion, they found no warping. The break pads did need replacing, but that is normal for a vehicle with as many miles on it as she has.
Previously we went there as they were the only affordable shop around. The electrical system in the windows were failing in another model car we had (no longer do). After three attempts to fix two different windows, they failed. And they charged each time for this service even though it was their poor service that couldn’t fix the problem in the first place.
For anything other than an oil change or state inspection, STAY AWAY!