Henry’s Shoe Experience

Rude, rude, bald man has no customer skills at all. I dont recommend this place, besides the shoe selection is minimal. Bad shoe shopping experience!

Just there this morning and left after less than 5 minutes, driven out by the notarious rude bald man who owns the place. First of all, I am very respectable looking, not shifty in any way. My 8 year old boy was with and he was well-​behaved. We were looking around and this rude man was following us, ok, no problem, just want to buy some shoes. He told my son to stay with me, whatever, but when my son touched a shoe on the shelf, Mr. Meanguy said, «I don’t want him to touch the shoes,» Excuse me? I’ve shopped all over, been in lots of stores and my son is pretty well behaved (people say so). No way have I ever been driven out like this before. I have never been treated like this, he had an axe to grind with me the minute I stepped in the door. I have dropped some money in this store, but never again. Too bad! I just got my tax return and was looking forward to spending at least $ 300 on shoes there today. This man is ruining his business

Wow! Didn’t read the other reviews until I got home to Unilocal about this place. I must say whoever the man was working when I came in couldn’t have been nicer and very helpful.
Today was my first time going to Henry’s Shoe Experience. My friend Kristi mentioned it to me the day prior and I couldn’t stop think about it. I really wanted to go because I wanted a pair of tan or brown loafers. Also my teenage son needed a pair of nice brown dress shoes that I didn’t mind him growing out of within the next six months. He hates to shop and shoe shopping is the only time I have to bring him with me. I had to lie to him to get him to come.
When we got there, I was immediately drawn to the variety of riding boots hanging along the wall. I found a pair of beige Coach loafers right away. I then coaxed my son into trying on a pair of men’s brown Steve Madden slip on shoes. He was having a problem putting them on and the friendly man from behind the counter kindly gave him a shoe horn.
As I went through the selection of riding boots the man answered all of my questions. He even assisted me in taking a pair off. He then rolled over a cushioned stool for to sit on as I tried on my boots. He gave me advice on which shoes would fit over my big calves.
I would say I did score on my first shoe adventure at Henry’s Shoe Experience. I will definitely come back and next time bring my husband.
The man that was rude to everyone else didn’t show up at my experience at Henry’s.

This man is still rude and has a problem with the shoe racks in his store, he thinks everyone is leaning on them he has no business being in business for himself and makes the Henry’s in Pico Rivera look bad. I also mentioned this to the Pico Rivera store and they took note of it cause he is giving the name a bad rap. I never go there anymore and advise people to go to the Pico Rivera store on Telegraph, your shopping experience will be nothing like this freaks store.

I’m leaving you a crap review just for pissing off my sister. judging from the other reviews that have been previously left by other customers, it looks as though your establishment is garbage. =)

Owner/​bald guy who is always there is super rude. I’m perplexed by his lack of business sense. Treat the customer right and we’ll come back, and refer a friend or two, or three. I’ve stopped in at least three times out of mere necessity (I live close), and each time his bitter attitude made me walk away empty handed. I drove to Macy’s and paid a bit more for something brand new with better service.
It’s hard for me to pin point what exactly is wrong with his service, because there is NO service. One time, I was in there for 30 minutes and for 30 minutes he was on the phone with his credit card company complaining about a charge. It was so uncomfortable! He was like yelling at the rep on the phone, and he did all of this right on the front counter. I mean, dude — you open the shop at like 10am, call beforehand, or go to the back. So unprofessional!
Another time he tried to force some beat up shoes on my friend for like $ 10. It was obvious my friend did not want the beat up flats (not even for $ 10), but he was so cocky about it like «going once, going twice… your loss». Uh, yeah. No thanks.
If you don’t like servicing the customer, hire a minimum wage friendly employee who would… then again, the poor employee would have to deal with him.

Pretty competitive pricing just not so big on selection. I say everyone needs to check this place out

I wrote a review a few minutes ago but don’t see it! I wish I would have read the reviews before going to this place. The ugly bald headed man, probably not by choice due to his gene pool, was horrifically rude! M.F. He said not to place my weight on his cheap shelves! The audacity of this man does he not know that woman are the number one «purchaser» of shoes and clothing for her and her family?! If this bald headed JERK is the owner SHAME on YOU but if he’s not FIRE HIM!!! Better yet don’t shop there! NEGATIVE stars here!

Unfortunately I had to give this place one star in order to write a review. If I could of I would of gave it no stars. The owner was very rude! He was vacuuming and if it wasn’t because I moved he would of vacuumed my feet. I asked him if he was the owner three times and he don’t answer me. He than looked at me and told me mama you are very rude. I than looked at him and told him that with those customer services skills he would starve. Because with that attitude he will lose customers, he than told me to go else where to buy my shoes. I will never come back here and would strongly advice you to go elsewhere too.

So many negative reviews on this place! Lol! The owner was pretty nice to me! When u shop I don’t like to be bothered or asked questions so that’s probably why he really didn’t say anything to me! Because I have that look of irritation on my face! Other than that they have a good variety of name brand shoes! I’m not sure why everybody else had bad things to say! Maybe the owner was really rude but he really didn’t say much to me and he help me with sizes and prices! Hmm idk! First time here I will return and see if I get treated the same!

The guy was so rude!!! My mom grabbed a couple pairs of shoes to try on and he said don’t lean on the rack which she didn’t! And she was like okay he kept watching us and my mom tells me let’s go to the other Henry’s in Downey this man is rude and he said to her well that’s what you should do. My mom looked shocked but he kept saying stuff to her so I told him to stop harassing her we where leaving and he said good!!! What an ass0 !!!
I would give no stars but u have too

Henry Shoes is open 7 days a week Sunday’s 11−5pm

The selections and prices can’t be beat. Here’s the reason why I love /​hate coming here. The owner is indeed a woman hater with an enormous chip on his shoulder. I have shopped here for years and this person pretends he doesn’t know me, and asks what my name is every time. He hovers, organizes shoes around me while I am trying them on. He snapped at a lady because she was not able to reach the high boots, and tried to tug them off the clasp. He refused to count the cash I gave him said it wasn’t his job. He told me to do it, then handed it back. I refused and said he should count it, cause its good customer service. He then said it depends what you mean by good customer service” I was like «am I in the fucking twighlight zone»? He’s a miserable soul. The only reason this business thrives is because of the quality and selection of his merchandise. Just a heads up, expect horrid customer service.

You really can’t beat the prices on quality shoes and boots. However, if you insist on great customer service, this is not your spot.

I have been buying shoes from Henry’s Shoe Experience for years (not this location the one in Pico Rivera) The owner of the Hawaiian Gardens store has been rude both times I’ve shopped there. He is very petty and appears to judge people when they walk in the door, is rude and harassing with a bad attitude towards you. I felt it both times and today he accused me of being rough with the shoes racks that the shoes were on. The rack was not fragile whatsoever or swaying so I did not understand what he was referring to. But on his 3^rd attempt to warn me of my roughness with the racks I told him I was not being rough and advised him that he was rude on my initial visit to his store. He then asked me if I wanted to come back tomorrow? I said «no, I will not be returning» you’re rude that’s why nobody buys shoes in here and I exited the store and I will never return there again. He has a personal problem and you can feel and sense it when you walk in that store. I will also tell all my friends, co-​workers and family of his rudeness and not to shop there.

No stars for this place. Very rude customer service from I believe was the owner. Some Fruit loop bald guy. It is such a misfortune that this place had bad customer service. YOUR A BUSINESS AND IN ORDER TO GET MORE CUSTOMERS AND EXPAND BUSINESS YOU SHOULD TREAT ANYONE WHO WALKS INTO YOUR STORE WITH RESPECT. I don’t recommend this place to anyone .
–Secret shopper

I’ll probably regret this… but this is the type of place that you want all to yourself and your close circle of friends.
Definitely check it out, but try to stay away from men’s size 8.
I’m a fan.

Grew up in the area and would frequently be at the library across the street (yes, there use to be one there). Finally came in here one day out per the recommendation of my co-​workers. I really wasn’t expecting much but I was VERY surprised to walk into rows and rows of shoes. And not shitty shoes. I walked away with three pairs and only paid about $ 40. I am not a label snob but I did snag some Michael Kors, Kenneth Cole, and some other random brand. I come here when I need shoes for work or a special occasion.
They also have a small selection of bags if anyone is interested.

It does not look like a shoe store from the outside but it is a great place to find great shoes at very low prices. They have name brand shoes.
You have to be willing to look around. Sometimes you will find a few pairs and sometimes none.
They get new shoes all the time.

Also, they have a few ⁴⁄₂ size shoes too. It’s Winter. I needed a quick pick-​me-​up. Literally. I got tired of hemming jeans so I have a few pair that only work with tall shoes. What better than a rich buttery leather high-​heeled boots just to save me from traumatic hemming?
Here’s the hard part. As usual, Henry had far too many pair to select from and I was tempted by fabulous strappy heeled sandals too. And these were quality shoes at a fraction of what they go for in certain upscale mall-​stores. Ankle boots, tall boots, boots that fold down at the knee and just the decadent smell of leather.
But many of you don’t know they also have a small selection of clothes. They had some nice girls jumpers and some cute sweaters and odds and ends. I often send pictures of what I’ve found to my parent friends just in case they need another dress for their girls to grow out of.