AT&T

I am upset with this AT&T store first we were there for 3 hours! Then they offered us a deal with Direct TV. I explained to them that I have an account with them already the manager confirmed that I did not have to worry about anything that everything had been taken care of and gave us a great deal!!! They made our appointment told us not to worry. Well first AT&T shut off my DSL, Direct TV came in disconnected my service and installed our new service and told me to wait for a box to be delivered to me. Well two weeks later I call Direct TTV asking for my box, I find out that my old account still connected and they started the new account!!! NOW I have two accounts no choice because two accounts are now set up! WTF!!! Do not take any offers from AT&T for Direct TV you will end up paying double!

The customer service here is horrible! One rep (Linda) stood around doing nothing as several people waited to be helped!

Horrible wait times when they know you are not one to make commission from.
Slow! Slow! Slow!
Employees checking their own personal cellphones rather than providing customer service, but it’s AT&T and they don’t give a rats behind.

Walked in, was greeted with politeness and attended too. Got 2 new phones quick and was out the door in less time than I thought.

This store is the best AT&T store I have ever visited since being a Cutomer with this company! The employees were welcoming and friendly! The guy that helped me was so very pleasant to deal with! The store had a great vibe.

This store doesn’t even deserve 1 star! I came in during my lunch break to upgrade my phone, I signed in (I had to approach the guy) and was waiting what seemed like forever! Customers are walking in and out making payments. One walks in with a problem with his phone, one of the reps didn’t check him in just started helping him. I spoke out to the nearest rep and asked if they were going by the list, all he said he didn’t know but I was already on the list and continued going about his business. Then I got up and asked another rep if she could help me, she said there’s 2 people infront of me and I would have to wait, when the 2 guys who were there waiting before me had already left! You could hear reps laughing really loud in the back blasting music. Plus they kept going in and out not bothering to check if I had been helped nor another customer that came after me. She wasn’t acknowledged or anything. No type of good customer service! Never coming here again.

Your experience here will totally depend on how good your timing is. The people who work here are knowledgeable and will take their time to answer your questions. This is great if you are the person they are helping but not so good if you’re waiting. It’s not their fault but it is the management’s fault if they don’t schedule enough staff to handle the amount of business.
Our experience was great and Yesenia was very helpful and patient with us. My girlfriend’s phone died and she needed help transferring data and apps to her new phone. Yesenia spent the time needed and did it with a positive attitude.
Hope your timing and experience will be as good as ours. Good luck!

My phone totally died on me one day and I could not get into it to access anything. I took it to this AT&T store, which is down the street from my office. The rep, Arielle, was wonderful!!! She was very nice, quick and thoroughly answered all of my questions — what a great sales rep should be! Thank you, Arielle.

If I could give them no stars I would. I came in to get a SIM card and have been here for over an hour and still waiting. Wth there are currently 11 customers and only three being seen. Customers are walking out angry due to not being serviced. I should have just paid the $ 25 to get a new SIM card at an authorized retailer vs wasting my time here. Att needs to re-​train or re-​hire this team at this location because this is unacceptable.

This AT&T has the worst customer service I have ever experienced. It took about 15 minutes for me to get signed in and waiting another 30 minutes. Two employees are helping on customer. One is sitting outsider and about four other employees are in the back room. I am not happy with this at all and I will be writing to cooperate.

My experience at this AT&T location is a complete night and day compared with the Manhattan Beach location.
Reuben the customer service rep, at this location was THE BEST. I had to exchange my iPhone 6 plus because the of a scratch on the screen. He was courteous and understanding. He took care of me from the beginning. He didn’t even think of charging me a $ 35 restocking fee… automatically waived it. He took care of my problem, no questions asked. Done!
HIGHLY RECOMMENDED and ask for Reuben.
Had a horrible experience at the MB location and wrote a review:

This place is poorly managed. Had to wait forever to even talk to someone! Horrible customer service. Save yourself time and go to another att store.

Waiting… waiting…waiting…
Only to get passed around without any accountability. Thanks for giving me poor service on two separate days now I know not to waste any more of my lunch time coming to this ATT store. I went in initially to get a new phone however the phone I wanted they did not have a display of and rather than helping me out and searching for another location that might have it OR here is a shocker try and cross-​sell me on another phone they just said sorry and literally moved on to the next person, despite the store not being very crowded…
I actually ended up getting my phone at another ATT location but did not notice until after I got home it was damaged. It was a black colored phone and I did not notice it till after the fact. I made an appointment and went again on my lunch break… Yea…that went smashingly well…
After talking to a woman who apparently has more important nails then a customer and an attitude that only be described aptly as «bougie» she tossed me off to a Mario Battali lookalike who basically stated they won’t do anything and to go back to the store you got it at even though I know they have my phone in stock in the color I want whereas the store I got it from did not…
Perhaps I’m losing my mind here but is it that difficult to pick up a phone and talk to another store location to see how they can make a customer happy?
Nope not at this location they won’t…Or rather can’t…I mean those nails were pretty important…

Very rude service and insanely long wait. I came here and there were maybe 5 customers there and more than 8 employees. I walked up to two employees who were chatting with each other. Instead of stopping and asking if I needed to help, they kept talking to each other. I then walked away and one finally asked that I check in. I told him I was there just to purchase a hardware and simply wanted to know where it was. It does not need to be connected nor do I need help with the device. He said I had no choice than to check in. So I if. I was then told the wait time was 45 minutes!!! Psh. At that point it was worthless for me to wait so I walked out and instead went to best buy. What a waste.

* This is a review for AT&T as a whole company not of this store*
I’ve had AT&T for ages… it was Pac bell to cingular to now AT&T. Well if you could calculate how long that would be… it would probably say started in 1995 ish. and on. so i’ve been with them a LOOOOONG time.
You would think the customer service would get better overtime? well NOT!
I called them 1 yr ago, then 5 months ago, 3 days ago and 2 days ago and 1 day ago at the store. I’m REALLY tired of it… if it wasn’t related to my credit i would have freaking left them.
every single time i called i get conference call going after the 10^th time. and everyone keep stelling me things were fixed and handled. and it should be good to go. but it NEVER IS!
everyone is passing the bucket or say it’s not their department’s problem. call someone else. and the system is not talking to each other even though it’s 1 company under the name AT&T.
If you’re ever considering aT&T, do NOT do COMBINED BILLING. they are freaking a waste of time. You would think it is convenient but if you ever had to discontinued any one portion of the combined billing, you would have to pay the balance otherwise it will go to LA LA land, they couldn’t figure out what account you have. dry loop or no loop… WTF.
anyways… unfortunately they have deals with my employer, which gives me 25% of plans. to suck it up. I don’t know at this point i’m calling it quits… but i do need to figure out how to clean this mess they got me into. :(

The female manager was not helpful, she went to the back to check my acc without any information of mine, all I could hear was laughs behind the door she went in to. When she came out she said she couldn’t pull up my info. Another person that worked there helped me out while she was in the floor dancing and fooling around with other employees. Where do they find these people?

This review is only for the customer service received, not AT&T practices.
Went in need of options. Someone had just stolen my phone and I needed to get another.
My sales associate was Juan. He was very courteous and efficient. He answered all of my questions.
The phone I wanted wasn’t in stock, but another sales associate drove to another store just to retrieve it for me.
All in all, I had a very positive experience at this location.

Can’t complain about anything walked in with a T-​Mobile sim and walked out with an AT&T sim number ported in less than 30 mins! Job well done.

First let me say I’ve been a customer of AT&T in its various incarnations since 1997. The by-​phone customer service I get has been very good, and I don’t plan to change companies. I’ve had up to 5 people on my account.
As for this particular store, BEWARE. The manager is OK and generally the personnel are attentive. A few of the employees know the products and features of various phones, and others are COMPLETELY incompetent. Example: I’d had BlackBerrys for 5 years and wanted to switch to an iPhone 4S. So I brought my BB and new iPhone in (after consulting the Apple Store geniuses at the Manhattan Village Mall) to have my contacts list transferred. Not only did the Hawthorne store guy (first initial R) not know how to transfer the data using their «special machine,» he ERASED EVERY PHOTO (at least 120) I had on my BB, with absolutely no way to recover them. No apologies, no explanation. The store manager was there at the time and said nothing. Wretched service for a long-​time faithful customer, just inexcusable.

Went in for a new SIM card.
Waited 10 minutes for my turn. Employee got the job done, but spent too much time trying to up sell me an external speaker for my phone. I said, «Thank You, I’m not interested», three times. Once, should have been plenty.
18 hours later, I get two texts asking me to rate the service of the employee. PLEEZE, I just went for a sim card, nothing more. OK???