Midas

Meant to write the review for mieneki not Midas made a mistake, sorry. Cant delete. Ignore

UNTRUSTWORTHY, WILL NEVER GO BACK!!!
Charged me 80% more for parts than car dealer. Mechanic didn’t put my car back together properly, then blames it on me.
Worst part is, when I reported unethical practice and bad service to corporate, after trying to settle with shop manager, I learned that some Midas are independently owned shops and corporate cannot help dissatisfied customers, because they have no power over owners.

Needed brakes for my wife’s Range Rover and called around to several STS and Midas locations to see if they had the brake pads required for the vehicle. All of them said that they could order the pads which would require me to take a day off to bring the car in during the work week. I called Hawthorne Midas and they said they didnt have the pads but would run out to a local supply place and get them for me so the car could be serviced immediately. This is called going above and beyond with the customer in the center. Place your future business with this establishment — I know i will.

Fictitious material charge and 40−80% increase on parts over local parts store!!! Never again!

Came here for an oil change, the staff is really nice. The customer service people handle the appointments and monetary aspect of things, but I noticed if something is actually wrong with your car the mechanic will stop what he’s doing and come and explain everything to you.
The service is great both in the lobby and in the shop.
The prices are reasonable and for most of the basic stuff there is pricing up on the wall, so you know if you are getting screwed or not.
The hours are also great and they are willing to work with you to accommodate your schedule.
Will be back

I went because of the two positive reviews, but it turns out they have been under new ownership for a short time. In any case, good news… they were willing to work with me to save me money. Didn’t try to upsell me on a full replacement of the exhaust system. They explained everything from the beginning and the price matched their original estimate, without surprises. Very courteous and attentive service. Good luck guys!

Right from the first phone call with Frank at the Midas in Hawthorne, I knew this shop was better than most. I wanted to have a used car that I was thinking about buying looked at by a qualified mechanic. The car had a clean Autocheck report (that is a Unilocal review for another time), and Frank assured me that lots of accidents and damage on cars doesn’t come up on those types of reports. Something I already knew, but him saying it showed that he had more of an ethical backbone than most mechanics I’ve dealt with.
After handing the car over to Ron (actually the owner and manager of the Midas), Ron took it for a test drive with the owner and then began his meticulous inspection of the car: inside, outside, under, everything. His search revealed a rear end collision, a front end collision, an oil leak, and other surprises that would have caused me a big headache. Ron and Frank explained and showed all these things to me in private, away from the owner so that he wouldn’t influence any of their report’s finding. Ron gave me a verbal summary of the car and what I should negotiate off the price.
For ~$ 75 (about the average rate for this type of service), these guys did an excellent job of preventing me from buying a POS. Only later did a carfax confirm all the accident history that didn’t show up on the Autocheck, further confirming the competent abilities of Ron and his inspection.

I trust most mechanics as far as I can throw them, but these guys are the exception. I never feel like I’m being conned, they take the time to explain things so you know what you’re getting into, and more than once they’ve determined that service another mechanic was recommending was unnecessary.