Sears Portrait Studio

Very disappointed!!! I came in today for my kids 6pm photo session appointment, came in less than 10 mins late for my appt, but as I was told as long it’s not 15 min late she could still see us. We waited an hour patiently bec she was still helping the customer who came in before us, who had walked in at 4:45 pm. She was talking on the phone in one if the room, doing something in her computer (not sure what bec her other customer is already checking their photos on the outside computer). She never approached us or even check how we are doing. Finally at 7:10 pm after she’s done with the other customer I said to her“you’re not gonna rush right? since we waited and it looks like her 7pm appt did not show up.” She all of the sudden raised her voice on me and she made it sounds like it’s our fault, and that we were late that’s why she didnt see us on time. And if she’s gonna do my kids photo she want to be out by 8 bec thats their closing time. She was yelling at me!! she even wanted me to reschedule my appt bec she said that she can’t work with me and referred to me as being hostile. I totally disagree with her. she’s the one who started her loud voice on me. The way she treated us, the way she reacts, overall the way she is very UNACCEPTABLE!! really bad customer service!!! Bad attitude! She shouldn’t be working in customer service! Her name is SAMANTHA !!! I will NEVER go back there anymore specially if they have that very unprofessional SAMANTHA working there!

I made an appointment online and got an email confirmation with a code. The day of, I show up on time with my kids all dressed and ready to take pictures and NO ONE WAS THERE! Nobdody! I had to wait 25 minutes for a manager who told me that the portrait studio were seperate from the regular Sears staff and they didn’t know or handle their schedules. I was livid. The manager looked around behind the register and said it «looked» like they never came in. I didn’t get so much as a courtesy phone call. It was a COMPLETE WASTE OF TIME and there was NO ONE to even talk to or make a complaint. I’m never going back. Zero stars would’ve been a more accurate rating. STAY AWAY FROM THIS PLACE!!!

The first time I came here, I was not even greeted at the front desk for 45 minutes. When someone finally greeted me, it was 10 minutes until lunch time. She informed me that they were not taking anymore pictures right now because it was almost their lunch time. I understand that, my issue is, I was there for an hour before that!
Second trip in, I make an appointment. I had a Groupon so I was sure to review the «redeem» guidelines before going just to make sure I had what I needed. The Groupon stated, «bring up Groupon on mobile app (or print and bring in)». I get to my appointment and the lady at the front desk is very friendly, short blonde hair. I show her my Groupon on the mobile app. and she isn’t sure how to ring that in to the computer so she goes and asks another girl, mexican girl with long curled hair, that’s fine I understand. Well they are not far away so I can hear them talking, the girl says «she needs to have this printed out, maybe next time she should pay attention to what she’s doing and read the damn instructions! tell her she needs to bring this back in printed out when she comes to pick up her pictures». I was in shock and very upset! My original girl comes back and is still, very polite. Tells me to please bring this back in next time, and then we head into the room for the pictures. She does a really good job and my daughters pictures looked very cute. We finish up and walk out to the counter and go over our pictures. Waiting for our photographer to load the pictures I see the other girl go back up to our lady, she says again with attitude «I can’t believe they didn’t pay attention, that was half of our drawer count for tonight». It took everything I had to not say something to this rude girl. We finished up and left. I would give this place no stars but our photographer did a good job.

Lo and behold, it is finally time
for me to post a review entirely in rhyme.
My wife and I came in over 2 weeks ago to make an appointment for yesterday.
When asked to verify in a message, I told my wife to call back, get it out of the way.
The Portrait Studio is in the Basement near some clothes for kids.
An H&R B_​ock office was right next door, but it must have hit the skids.
Our portraits won’t be ready until the 30^th, but we received our CD right away.
That’s why I’m able to share some photos with you today.
The woman who helped us was cheerful and sweet.
Interacting with her was quite a treat.
The other woman didn’t make such a good impression on me.
She’s been around more, and so she wouldn’t let «our» woman be.
She provided some help, but I mainly found her to be intrusive and slow.
Partly because of her, the family in front of us took forever to go.
The 3 rooms are more or less the same.
There are even «props» to help keep kids tame.
Although I didn’t really dress in style,
I made sure that I brought my patented smile.
I was distracted when some cleavage came to light.
Still, it made my smile all the more bright.
My wife was told to stand near Joshua when he was being photographed alone.
They care about safety here, and don’t want your little one to break a bone.
The portrait session was a lot of fun,
but we weren’t completely pleased when it was done.
One photo was a bit blurry, and others were taken too soon.
Some different poses would have also made us more likely to swoon.
She could improve, but the woman did a great job overall.
She was even patient when we couldn’t make up our minds at all.
My «cute» son was such a hit that he was seldom left alone.
A girl even walked up to him and began taking pictures with her phone!
There’s a speaker just outside the studio, and at one point a song I love was played.
When we had to wait, the time went by fast, and we were really never dismayed.
There’s a TV, a play area, and 8 chairs around.
3 are for kids, and so you may have to «stand your ground.»
There are some chairs by the computers too.
I sat in one shortly after our portrait session was through.
There are many packages and options, and if you need help, you should not fear.
Good customer service seems to be the law of the land here.
Joshua suddenly cried because he needed to be fed.
To an empty room was my wife quickly led.
To my surprise, the handout that I grabbed earlier couldn’t be used.
Hearing that it has to do with «gift cards» briefly had me confused.
It’s not true that the best things in life are free.
It cost us over $ 225 for 34 portraits and a CD.
I used a Sears gift card, but it wasn’t new like I thought.
I was embarrassed to discover that $ 3.06 was all that it «bought.»
I know that it may sound a bit absurd,
but your kid can pose like a «fairy» on the 22^nd and 23^rd.
The women actually worked through lunch,
and for that I thank them a bunch.
The nearest restrooms are a good number of yards away.
I held it until my bladder had to have its say.
If you complete a survey within 7 days, «you could win a $ 4,000 Sears Gift Card!»
I’m sure that completing the survey is straightforward and not at all hard.
On the receipt, my wife is named «Booke» instead of Brooke.
I laughed hard even when I took a second look.
When I pointed out that her name is wrong on the CD too,
Brooke rolled her eyes and began to groan anew.
Although it’s certainly not a crime,
only 2 women work here at a time.
Unless you want to risk disappointment,
be sure to make an appointment.
Be prepared to be here for over an hour.
I was ready, and so I didn’t leave sour.
I must say, we received some wonderful service yesterday.
We were even given a warm goodbye when it was time for us to go on our way.

There’s no such thing as ½ a star? or even ¼? Cause that is what i think this place deserves. I am not sure if it’s just this place or overall Sears Portrait Studio — cause it’s all a BIG SCAM!
I got a package online for nephew and niece and was excited on the descriptions.
BUT I WAS DUPED! The shots were not even centered. The photo paper is thinner THAN a copy paper and to top it all of, for $ 103 package, only 1 print was included — WHAT A TOTAL RIP OFF! Oh, i forgot the icing on the cake… given that there’s not even any quality behind the services, they even had the nerve to say that it won’t be immediately available. Uhmmmm — when we first called in, it will be available the same day and before my nephew and niece went in, they made sure that they can get it asap. BUT as soon as they came out and checked out, they were like: IT’LL BE AVAILABLE IN 2 WEEKS!!!
Ok – folks, if you decide to try this, i am wishing you all the luck. I am trying my best to help you all…

WOW, there are a lot of bad reviews for this place but our experience was okay. The photographer (girl, forgot her name, sorry) was very patient with our son because he was not being very cooperative for his one year old photo shoot. He kept running out of the room and coming back in and we only really got about 15 shots or so for the 45 minutes or so that we were there but our photographer was able to put together a good series of pictures based on the limited selection. The pictures were expensive and there is always some sort of coupon so you should never pay regular price. Even with a coupon pictures are always going to be expensive.
If the sitting fee is free then go ahead and give this place a try because you are not obligated to buy at all.

I have had a very bad experience. It started when I I received a coupon for a portrait session. No sitting fee, $ 4.99 for about four sheets of pics. I thought this would be great for my two daughters. When I made the appointment online I received a follow-​up call and was asked if there was an event and how many people were going to be in the photos. I made sure to mention I had a coupon.
We get to our appointment and the lady wants to know what poses I would like them in. I don’t take photos and don’t know. She suggests some average poses that are kind of what everyone does. When we reviewed the photos on the computer I mentioned (for the second time in my appointment) that I had a coupon. Apparently, my coupon is only good for one pose with one person. I read the coupon and did not see this. I was really bothered, but what was I going to do? I chose several poses and even some vignettes (that is what she called them, they looked like collages to me). The package I ended up purchasing was $ 225 more than what I thought I would be paying. The only reason why I bought this package is for the CD it comes with. The CD. was going to have ALL the photos and I was going to be able to copy them as much as I want and put them on FaceBook when I got home.
I get home and put the CD in my Macbook. I get an immediate pop-​up box that read «You have inserted a blank CD.» and I was irritated… I immediately ejected the disc and put it in my husband’s pc/​desktop. Blank CD again… So I call and tell the lady what happened. Her response was that it happens sometimes and I can come in and get another but I HAVE to bring the one I had in. I was insulted! Why would I want a disc that doesn’t work? Maybe they have had people say the same and try to keep two, but really???
When I was called and told I can pick up my photos I was finally excited. I went in tonight in fact… So, there was one employee there taking care of two people in line (I was one), two photo shoots and everything else like the phone. When she asked what I needed I told her I have a pick up and also that my CD does not work in my PC or Mac and shows up as being blank. She said I needed to wait while she took some photos and loaded the CD then asked if that was ok.
When she was done with what she had to do, she told me my disc is reading «loaded properly» and said she has to call tech support for the reason why it isn’t working. Then she said the new disc would be sent to the studio or can be delivered to my house. I asked why I couldn’t just have a new one and she replied that the photos were not in her system anymore. What? Then where are my photos? She took out the photos I ordered and I was so irritated (especially when she took five out and said they printed those just in case I like them and I can get a deal on them) by the situation and the fact that one of the prints was very blurry. It was the largest one too. She said she didn’t notice but could have it reprinted but it will take some time, as this comes from corporate. A smaller version of the same photo was not blurry.
I was beyond not happy, took the photos as is and left. When I came home I showed the photos to my husband and noticed the vignettes were incorrect! I was given two vignettes of ONE of my daughters but ordered one of each daughter… I will only be going back to have this corrected and to get my CD. I have also since learned there is a much cheaper place in the mall and the people are easy to deal with.

Slowest service ever! I used to like coming to this studio because they had several good photographers and now they’re all gone so I won’t be coming back here. The people that work here are slow and when I’m having my 3 yo and 6 month old take pictures, it’s gotta be fast because their attention span is so short. After the pictures were taken, there was just the one person working and all these walk-​in customers trying to pick up their pictures and so it took an hour before someone came back to help me place my photo order. I would think they would get the hint that I need to get going when my baby is crying so hard because he’s hungry. Just AWFUL!!!

We went to have our pics taken, the hubby, 2 kids and myself… we wanted a family portrait. The girl behind the desk looked bored, she was the receptionist and also happened to be the photographer. She kept looking at her watch and wasn’t even paying attention to us really… She had an ugly gray sheet looking background and started to snap pictures… I asked if they didn’t have anything else? She said yes… I chose some clouds and had the boys pose. those are the best pics we got, and that is because I chose the background, the family portrait is yucky, I mean we came out ok, but the background looks cheap. Overall it wasn’t a great experience, won’t be coming back that is for sure.